Casino Complaint Tonybet have serious problems now?

super

Dormant account
Joined
Dec 18, 2015
Location
canada
Just realize that Tonybet is having some pre symptoms of serious issues.
The support phone number is not in service anymore.
Support don't reply any questions.
HOWEVER, website is stll running and promo still updating.

Anyone have any ideas?
 

jjezebel37

Dormant account
Joined
Nov 20, 2011
Location
Belfast (Northern Ireland)
I signed up about 6 months ago, however, i found their support to be rude and very unwelcoming.

I got very evasive answers when i asked a few simple questions about bonus and wagering etc with not even a simple 'is there anything else i can help you with?' when i had finished (none the wiser).

On that alone, i didn't deposit as customer care means a lot to me.
 

FavoPlayer

Experienced Member
webby
Joined
Nov 24, 2012
Location
England
I had emailed TonyBet about this thread.
Lets see if they care about all this.
 

super

Dormant account
Joined
Dec 18, 2015
Location
canada
I had emailed TonyBet about this thread.
Lets see if they care about all this.

Great!
However, forget to mention, I am playing real money deposit NOW. Not play in the past, not fun play.
And they are not responding my email and questions.

jjezebel37, you ever have conversation with support there? They don't even have a live chat support, an now support Phone is out-of-service!
 

FavoPlayer

Experienced Member
webby
Joined
Nov 24, 2012
Location
England
Great!
However, forget to mention, I am playing real money deposit NOW. Not play in the past, not fun play.
And they are not responding my email and questions.

jjezebel37, you ever have conversation with support there? They don't even have a live chat support, an now support Phone is out-of-service!

Last year I had sent email to support and got reply within 1 hour.
Also, I had one small problem with them last year and they called me back twice to resolve this issue.
Now I don't know, but promo emails I'm receiving too.
 

super

Dormant account
Joined
Dec 18, 2015
Location
canada
Last year I had sent email to support and got reply within 1 hour.
Also, I had one small problem with them last year and they called me back twice to resolve this issue.
Now I don't know, but promo emails I'm receiving too.

This is the point: non-stop promo emails newsletters,etc But no reply respond to emails, online message, etc.
Smell very very fishy. feeling of con play some kind of game.
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
It's strange ... They are hosting a 1100$ poker tournament
near Montreal in an indian poker room called the playground... Some of my friends will be there...

I didnt trust this company since the beginning. Maybe it's just me...
 

TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
Made 2 deposits here, previously one withdrawal which was from the monthly fiver. All verified, was processed quite quick. Support, well hmm lol...
Spoke to a bloke going by the name carl this morning, 30 mins after making a withdrawal from todays free fiver. Wagered way more thaj required, spent most the night up on an unusually bonus flowing doa. Managed to make a balance of 140.
My old bank card i think recently got cancelled due to damage and required replacing. I asked good old carl, who was friendly enough and dairly helpful, if he thinks it will reach my account due to the card being replaced. Same sort code and account number etc, he said it should be fine.
But suggested i could register my new card, deposit to activate it etc and then withdraw to that card.
What i didnt notice, was during this 20 minute chat convo where he did have lenghty abscences, the withdrawal had been rejected mid chat session and returned to account balance.
Unsuprisingly he didnt let me know this happened, nore have i received an email as to why that happened. Unfortunately livechat is off now, so i send an email.
Barely had an houes sleep as i wanted to try get it processed to receive it hopefully tomorrow so gambled till the early hours.
So i figure what the hell, ill call the phone number and see whats up. I want a game but bit skint but would happily dosit there now and play a while, if assured id still be able to withdraw anything that i hadnt lost of the current 140 balanve.
Goes to auto choice ie press 1 for deposits and withdrawals press 2 if you want something etc.
So i press 1 with anticipation.
Rings... " ~heavy depressed sigh~ . Chat. " i then shortly explain the situation to the depressed mr chat and without a reply i get cut off/forwarded to a new line. Ring ring.. ring ring.. ring ring.. cut off.
So yeah, dont know what ppl are complaining about regarding service at all... :rolleyes:
 
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