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Casino Complaint Tonybet have serious problems now?

Discussion in 'Casino Complaints - Non-Bonus Issues' started by super, Jan 20, 2016.

    Jan 20, 2016
  1. super

    super Dormant account

    Occupation:
    sales
    Location:
    canada
    Just realize that Tonybet is having some pre symptoms of serious issues.
    The support phone number is not in service anymore.
    Support don't reply any questions.
    HOWEVER, website is stll running and promo still updating.

    Anyone have any ideas?
     
  2. Jan 20, 2016
  3. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    I signed up about 6 months ago, however, i found their support to be rude and very unwelcoming.

    I got very evasive answers when i asked a few simple questions about bonus and wagering etc with not even a simple 'is there anything else i can help you with?' when i had finished (none the wiser).

    On that alone, i didn't deposit as customer care means a lot to me.
     
  4. Jan 20, 2016
  5. FavoPlayer

    FavoPlayer Experienced Member webby

    Occupation:
    -
    Location:
    England
    I had emailed TonyBet about this thread.
    Lets see if they care about all this.
     
  6. Jan 20, 2016
  7. super

    super Dormant account

    Occupation:
    sales
    Location:
    canada
    Great!
    However, forget to mention, I am playing real money deposit NOW. Not play in the past, not fun play.
    And they are not responding my email and questions.

    jjezebel37, you ever have conversation with support there? They don't even have a live chat support, an now support Phone is out-of-service!
     
  8. Jan 20, 2016
  9. FavoPlayer

    FavoPlayer Experienced Member webby

    Occupation:
    -
    Location:
    England
    Last year I had sent email to support and got reply within 1 hour.
    Also, I had one small problem with them last year and they called me back twice to resolve this issue.
    Now I don't know, but promo emails I'm receiving too.
     
  10. Jan 20, 2016
  11. super

    super Dormant account

    Occupation:
    sales
    Location:
    canada
    This is the point: non-stop promo emails newsletters,etc But no reply respond to emails, online message, etc.
    Smell very very fishy. feeling of con play some kind of game.
     
  12. Jan 20, 2016
  13. hhhelllo

    hhhelllo Senior Member

    Occupation:
    Modern age slavery
    Location:
    canada
    It's strange ... They are hosting a 1100$ poker tournament
    near Montreal in an indian poker room called the playground... Some of my friends will be there...

    I didnt trust this company since the beginning. Maybe it's just me...
     
    1 person likes this.
  14. Dec 2, 2016
  15. adamtheaddict

    adamtheaddict Senior Member

    Occupation:
    fruits
    Location:
    Kent
    Made 2 deposits here, previously one withdrawal which was from the monthly fiver. All verified, was processed quite quick. Support, well hmm lol...
    Spoke to a bloke going by the name carl this morning, 30 mins after making a withdrawal from todays free fiver. Wagered way more thaj required, spent most the night up on an unusually bonus flowing doa. Managed to make a balance of 140.
    My old bank card i think recently got cancelled due to damage and required replacing. I asked good old carl, who was friendly enough and dairly helpful, if he thinks it will reach my account due to the card being replaced. Same sort code and account number etc, he said it should be fine.
    But suggested i could register my new card, deposit to activate it etc and then withdraw to that card.
    What i didnt notice, was during this 20 minute chat convo where he did have lenghty abscences, the withdrawal had been rejected mid chat session and returned to account balance.
    Unsuprisingly he didnt let me know this happened, nore have i received an email as to why that happened. Unfortunately livechat is off now, so i send an email.
    Barely had an houes sleep as i wanted to try get it processed to receive it hopefully tomorrow so gambled till the early hours.
    So i figure what the hell, ill call the phone number and see whats up. I want a game but bit skint but would happily dosit there now and play a while, if assured id still be able to withdraw anything that i hadnt lost of the current 140 balanve.
    Goes to auto choice ie press 1 for deposits and withdrawals press 2 if you want something etc.
    So i press 1 with anticipation.
    Rings... " ~heavy depressed sigh~ . Chat. " i then shortly explain the situation to the depressed mr chat and without a reply i get cut off/forwarded to a new line. Ring ring.. ring ring.. ring ring.. cut off.
    So yeah, dont know what ppl are complaining about regarding service at all... :rolleyes:
     

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