Tokens/Tickets... Fortune Lounge

fortunelounge

Dormant account
Joined
Mar 7, 2003
Location
South Africa
ok I can see I have 22 x in batman dark knight rises... but I've done that before and it hasn't made a difference

as said I had 5 credits which I cleared via alley cats... zero...

not ever played awp games...

and even so... I spent quite a few hundred dollars playing many games and went up and down and back again. That still doesn't explain my original question?

fortune rep? weekend off?

Hi dandan

I received your PM after returning to the office from the weekend.

Although your issue is important, please note that I, unfortunately, only monitor the forum during weekdays. I think it is pretty much standard with all casinos who have a dedicated rep on here.

I will attend to this as soon as possible.

Regards

Wim
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Hi dandan

I received your PM after returning to the office from the weekend.

Although your issue is important, please note that I, unfortunately, only monitor the forum during weekdays. I think it is pretty much standard with all casinos who have a dedicated rep on here.

I will attend to this as soon as possible.

Regards

Wim

Well, I wouldn't say that's quite true. I see several reps in on weekdays, weekends, well, daily. Not that there's any problem with taking the 2 days off, but I wouldn't say that's the standard. After all, players deposit weekends and have issues on weekends like any other day.
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
What am I missing? :confused: The OP said that this was at Sun Vegas which is Vegas Partner Lounge, so what's it got to do with the Fortune Lounge rep anyhow?

The rep you should be contacting is Silke here: https://www.casinomeister.com/forums/members/

I didn't read the whole thread though, so if something happened after page one, I apologize. :oops:
 

maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
What am I missing? :confused: The OP said that this was at Sun Vegas which is Vegas Partner Lounge, so what's it got to do with the Fortune Lounge rep anyhow?

The rep you should be contacting is Silke here: https://www.casinomeister.com/forums/members/

I didn't read the whole thread though, so if something happened after page one, I apologize. :oops:

I think op mixed up sun vegas with vegas palms. I think he wrote that somewhere.
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
I think op mixed up sun vegas with vegas palms. I think he wrote that somewhere.

VWM mentioned on the first page that Sun Vegas is VPL, but then Max sent a message to Wim at FL for the OP. I'm soooo confused! Anyhow I reported the first post so maybe one of the mods will change the title so we can start ragging on the right rep! :p
 

maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
Thanks for that vinyl... btw... I asked Grace the casino manager if this was a platinum casino... yes Grace said... Fortune I said... and she replied yes. She didn't correct me and say it was a Vegas Partner Lounge casino. But silly me didn't save the damned chat!!! So it's my word...

It may be a good idea to ditch this chat as I don't want to sully fortune lounge!

I made a mistake... Yeh well it's been a long day ok!! It was vegas palms... not sun vegas... they all sound the same to me!

And before anyone has a go at me... I'm trying to figure out what to do with my sister who is being a cow to my mum... and causing havoc. So my mind isn't quite on the job!!

VWM mentioned on the first page that Sun Vegas is VPL, but then Max sent a message to Wim at FL for the OP. I'm soooo confused! Anyhow I reported the first post so maybe one of the mods will change the title so we can start ragging on the right rep! :p

I agree! Sun Vegas aren't involved in this. :) But at least we have the right rep dealing with the issue.
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
I agree! Sun Vegas aren't involved in this. :) But at least we have the right rep dealing with the issue.

:thumbsup: I had the whole thing completely backwards, I thought the OP was saying that they made a mistake by saying FL. lol...so maybe I'll just have another glass of wine. :oops:
 

dandan

Seven day suspension for being a PITA
PABinit
Joined
Oct 3, 2011
Location
bris-vegas
Err, no, I just fixed his user name thingy. No emails sent.

Max I did try to send email to the fortune rep. And have had a reply.

I DO apologise to everyone if I have confused people.... especially the regulars! Not my intention. Yes it has been quite a few bad days here (weeks actually). But from now I will make doubly sure I get any casino with 'Vegas' in the tile clear and concise as to the owners

When you are having carp in your home life... then something happens when you just want to chill and something else goes wrong you tend to not have much patience.

Again I am sorry.

Thanks all for ... well.. just hearing me out.
 

dandan

Seven day suspension for being a PITA
PABinit
Joined
Oct 3, 2011
Location
bris-vegas
And I also apologise to sun vegas and vegas partner lounge also for mixing up the names
 

dandan

Seven day suspension for being a PITA
PABinit
Joined
Oct 3, 2011
Location
bris-vegas
View attachment 44485

:oops: Sorry couldn't resist. :p

Did you get your problem sorted out though?

Matey you wouldn't believe how fish have come into the equation ... carp is right lolol... leaky pond and rescuing fish from said... then thinking I fixed... and leaked again... and yet again today. I'm surprised my fish still speak to me .... lololol

My fish are just as important to me as my dogs... I know them all.

Anyways... sort of.... Wim told me that there was an error that had to be sorted with mg .... and that support agents had told me the wrong thing. He wrote back and said that he would credit back my game play for TR secret of the sword and acknowledged I had never played it.

Yet I got an email today from him telling me he had reverted the 53.80 back in cash... and added a $40 bonus for my trouble.
 

dandan

Seven day suspension for being a PITA
PABinit
Joined
Oct 3, 2011
Location
bris-vegas
Matey you wouldn't believe how fish have come into the equation ... carp is right lolol... leaky pond and rescuing fish from said... then thinking I fixed... and leaked again... and yet again today. I'm surprised my fish still speak to me .... lololol

My fish are just as important to me as my dogs... I know them all.

Anyways... sort of.... Wim told me that there was an error that had to be sorted with mg .... and that support agents had told me the wrong thing. He wrote back and said that he would credit back my game play for TR secret of the sword and acknowledged I had never played it.

Yet I got an email today from him telling me he had reverted the 53.80 back in cash... and added a $40 bonus for my trouble.

I wrote to him telling him I just want him to honour what he said... credit back everything I'd played in TR2.

I calculated I spent $168 in bets... and won 94.60. So I would like the difference... amounts to $73.40.

A matter of a few dollars... for me a principle!
 

dandan

Seven day suspension for being a PITA
PABinit
Joined
Oct 3, 2011
Location
bris-vegas
I have had the bonus removed but nada re my request. So now I have the $53.80 cash balance that was bonus taken from the original deposit of $170 now back in my account... without the $40 token bonus (for my trouble) that I asked to be removed.

He admitted in the mail I was given the wrong information regarding my game play by the chat reps (this token issue) and also acknowledged I'd never played TR Secret of the Sword.

But as yet no reply to my asking him to honour what he told me in the mail... that he would refund everything I'd played on TRII (less of course what I won). In total I spent $168 and won $95.60... a difference of $72.40.

Though I understand it will take time for him to hear a response from mc, I didn't even get a mail from him confirming that he had removed the bonus.
 

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