Tivoli Casino - Dont want to pay FS wins !!!

[leonardo99]

Short story
1. I received this email
Booo Marian,
Halloween is just around the corner!
If you dare we would like you to participate in our amazing promotion 20.000€ Blood Suckers™ Booo-nanza. You may be in a chance for a share of 20.000€ in real cash prizes.
To get started we give you 15 Free Spins right now on Blood Suckers. You just have to log in to your account at TivoliCasino.com and you will receive your Free Spins right away.
The promotion will run until the 1st of November 23:59, 2015 (CET).
You are receiving this newsletter because you have subscribed to newsletters from TivoliCasino.com. You can unsubscribe from these in the "My Account" section once you have logged into TivoliCasino.com. TivoliCasino.com accept no liability for any errors in the information contained in this newsletter. *Your Free Spins are only applicable to the game Blood Suckers™. The maximum win from your Free Spins is 50 euro. Winnings won with the Free Spins are subject to 40 times wagering.
The offer is valid only for recipients of this newsletter until the 1st of November 2015, 23:59 CET. Our General Terms and Conditions apply: Terms&Conditions.


2. I played today and..I win 160 Euro.. finaly..and requested a Skrill payment ( I think maxim cashout it's 50 Euro ) from FS

3. I received few minutes ago this incredible email
Dear Marian,
Thank you for contacting us at TivoliCasino.com.
We regret to inform you that you are not eligible for these welcome freespins, as these are not available for your region.
If you won with free spins, this win is not walid, and will be removed.
However, you can still avail of the rest of our amazing Welcome Bonus Package.

Wtf?
1.Why I received this email with FS?
2Why the FS was in my account?
2 I didn't find in any terms that I can't receive Free spins!!!

You want to deposit to this casino..and you offer me the wellcome bonus..after I losed 2 hours of my free time...and get it excited after a nice win??????
Tivoli it's acredited...omg...

 

[Tirilej]

That was bad! They know they can restrict who recieves the free spins and who don't.
They should of course do that or they look like all those RTG's sending code's almost noone are eligible for.

Talk to Lucas, their rep. https://www.casinomeister.com/forums/members/38407/

 

[leonardo99]

Already contacted.
Anyway in terms it's not say that I'm not eligible for these Free Spins..

That was bad! They know they can restrict who recieves the free spins and who don't.
They should of course do that or they look like all those RTG's sending code's almost noone are eligible for.

Talk to Lucas, their rep. https://www.casinomeister.com/forums/members/38407/

 

[dunover]

So FS aren't for Romanians. They should know by your IP and details you should not get them. Obviously the terms will say something concerning 'credited in error' to cover them removing the winnings.

It's a bad mistake on their part, and I believe they should somehow repay you for the time, say the max cash-out of 50e credited as a bonus with a low WR.

Tivoli have a rep here, I'm sure he will do something for you - it's their error apparently.

I deposited and lost £50 at Instacasino and as they have no UKGC license shouldn't have been allowed to do so. They later blocked my account and needless to say didn't refund the license-breaching deposit. I hope Tivoli treat you better.

 

[leonardo99]

It's the only Netent casino where I receive spins..and when I try to cashout they tell me.."Nooo.. FS are not for your country.."

Like a positive example ..few months ago I received some free spins from another acredited Netent casino..max payout 100 Euro.. they paid me full balance 250 Euro in few minutes..And I never had any problems when I cashout from acredited casinos ..from my deposits or any bonus/fs..

So FS aren't for Romanians. They should know by your IP and details you should not get them. Obviously the terms will say something concerning 'credited in error' to cover them removing the winnings.

It's a bad mistake on their part, and I believe they should somehow repay you for the time, say the max cash-out of 50e credited as a bonus with a low WR.

Tivoli have a rep here, I'm sure he will do something for you - it's their error apparently.

I deposited and lost £50 at Instacasino and as they have no UKGC license shouldn't have been allowed to do so. They later blocked my account and needless to say didn't refund the license-breaching deposit. I hope Tivoli treat you better.

 

[Lucas]

Good morning all,

@leonardo99 - please do accept our sincere apologies for this confusion of the wrong email reply that you've got.

I've personally looked into your query and yes you are eligible for the free spins winnings and your withdrawal will now be processed shortly.

Feel free to contact me again should you need anything else or have any further questions, as I'll gladly help out.

Cheers!
Lucas

 

[leonardo99]

Payment received..Sorry because I overreacted.
Have a nice day!

Good morning all,

@leonardo99 - please do accept our sincere apologies for this confusion of the wrong email reply that you've got.

I've personally looked into your query and yes you are eligible for the free spins winnings and your withdrawal will now be processed shortly.

Feel free to contact me again should you need anything else or have any further questions, as I'll gladly help out.

Cheers!
Lucas

 

[spintee]

Wasn't there a thread the other week where they got confused about players were not allowed a sign up but it was free spins? They could not determine between the two,

Any way all sorted now, Lucas to the rescue