TIV

Could someone please post a quick synopsis (no more than two paragraphs at three sentences each) about what this thread is all about? Twenty pages is a hell of a lot of reading for a Friday afternoon :p

What I am understanding from the first six pages is that This is Vegas has a clause in their FAQ that states players can only cash out 2k per day up to 4k per week, yet this is not in their terms and conditions. Correct?

I also understand that some players can have their accounts flushed upon request. Yes?

Some players also suspect that the casino intentionally sits on these winnings hoping that the player plays these back into the casino. Yes?

Clarification on this would be appreciated.

End note: many casinos - not just TIV have limits to max payouts. These are normally stated in their Terms and Conditions (usually in the banking section). These include most RTGs, Playtech casinos, and many Microgaming.

Limits on cash payouts are to protect the casino's cash flow. You cannot compare this to a land based operation since they have cash on hand. This is cyberland where many issues are involved (money transfers, virtual security checks, time zones, odd banks, etc.) Just FYI.

Players - you need to understand that when registering at an online casino you agree to these terms. I've been told by some operators that in many cases they will flush these accounts upon request. Depends on the player and circumstances. Ask ahead of time if this concerns you.

Rogueness occurs when a casino tells a player that they need to keep depositing in order to receive the max cash out on schedule, or the casino "forgets" to send the player his/her winnings on a regular basis (ahem, Virtual Casino Group).

Or if the money isn't theirs to begin with (pooled funds from a progressive jackpot for example).

Rogueness does not occur if this is stated in their terms and conditions and the casino abides by them.

Players also need to understand that YOU are the master of your own domain. If you feel that you'll be tempted to play your winnings back, then choose not to play at these casinos. Simple as that. Don't expect the casino to take responsibility for your actions.
 
Glad you got your money mate.

However, this raises more questions than answers. Why should John be involved in everything. The organisation, while a relative newbie, should already have its accounting issues ironed out. There have been many players who were paid 2-3 weeks after submitting their withdrawals to different ewallets. No valid reasons were given for the delays other than murmurs of there being processor/technical issues. Of the Rival managers only John has tried to address these issues which is mystifying given that formerly ALL Rival managers were willing to tackle these problems by posting in this forum.

I believe that some of us are uncomfortable with the silence from the casinos on this important issue and many of us may be guessing as to whether there are financial problems with them. We have not been told by anyone that the processor problem (if true) has been solved and it could well be that the situation could aggravate further. I have had cashouts delayed on 2 separate occasions and definitely not in a hurry to make deposits. Whether this is actually related to the processors or a much bigger problem, only time will tell although at present I tend to lean towards the latter.

chuchu, I believe the JetSet and Simon reps also tried to help out but John was the most helpful.

In general, I wonder if the lack of information/explanation regarding slow payments was due to a clause in the agreement with the processor not to publicly discuss details of processing. I would demand it if I owned a payment processing company in today's climate.
 
Could someone please post a quick synopsis (no more than two paragraphs at three sentences each) about what this thread is all about? Twenty pages is a hell of a lot of reading for a Friday afternoon :p

What I am understanding from the first six pages is that This is Vegas has a clause in their FAQ that states players can only cash out 2k per day up to 4k per week, yet this is not in their terms and conditions. Correct?

I also understand that some players can have their accounts flushed upon request. Yes?

Some players also suspect that the casino intentionally sits on these winnings hoping that the player plays these back into the casino. Yes?

Clarification on this would be appreciated.

End note: many casinos - not just TIV have limits to max payouts. These are normally stated in their Terms and Conditions (usually in the banking section). These include most RTGs, Playtech casinos, and many Microgaming.

Limits on cash payouts are to protect the casino's cash flow. You cannot compare this to a land based operation since they have cash on hand. This is cyberland where many issues are involved (money transfers, virtual security checks, time zones, odd banks, etc.) Just FYI.

Players - you need to understand that when registering at an online casino you agree to these terms. I've been told by some operators that in many cases they will flush these accounts upon request. Depends on the player and circumstances. Ask ahead of time if this concerns you.

Rogueness occurs when a casino tells a player that they need to keep depositing in order to receive the max cash out on schedule, or the casino "forgets" to send the player his/her winnings on a regular basis (ahem, Virtual Casino Group).

Or if the money isn't theirs to begin with (pooled funds from a progressive jackpot for example).

Rogueness does not occur if this is stated in their terms and conditions and the casino abides by them.

Players also need to understand that YOU are the master of your own domain. If you feel that you'll be tempted to play your winnings back, then choose not to play at these casinos. Simple as that. Don't expect the casino to take responsibility for your actions.
The Moral of the Story.
Amen
Going back and forth with this goes no place.
John hope you can fix some of this.
 
Bryan, there also seems to be a very clear and persistent problem of slow payouts (1 month or longer) at almost all Rivals. There are delays in paying both U.S. and other players -- regardless of method or amount of payout -- whether ewallet or ACH or whatever. Processor problems, I presume.
 
Players also need to understand that YOU are the master of your own domain. If you feel that you'll be tempted to play your winnings back, then choose not to play at these casinos. Simple as that. Don't expect the casino to take responsibility for your actions.

Agreed and that is what this whole thread seems to be about, like the said Meister it is up to the player to read all the rules in place before you deposit into a casino. :thumbsup:
 
The priority problem is not separate already the daily, weekly or monthly max cashout actually like Mousey said, it's payment processors problems (excluding SlotoCash).

These takes already now for three weeks (what i know)

(and of course the points from Nash are also important)

Therefore this thread is 20 and more sides long.
 
Did you give back all the money you had won?
:oops:

Not all :oops:, but it was certainly heading in that direction which was why i originally closed my account at all the other rivals.

there seems to be too many policies in place that are designed to expedite player's losses instead of creating an enjoyable environment. here are some, IMHO:

-allowing high wagers without the ability to withdraw wins from them in a timely manner. (this might only apply to nash :D)
-intermittant periods of notable payment delays.
-possible increased tightness of the games corresponding to payment delays.
-arbitrary promotions and/or lack of promotions not based on play or status, but apparently only by losses.
-discrepencies in information relayed to players by management versus cs.
-relative inability of the "shared" rival cs to address concerns directly and efficiently since they are representing all of the rival casinos through one chat portal.
-finally, a lack of transparency, outside of one manager, regarding these issues.
 
Could someone please post a quick synopsis (no more than two paragraphs at three sentences each) about what this thread is all about? Twenty pages is a hell of a lot of reading for a Friday afternoon :p

What I am understanding from the first six pages is that This is Vegas has a clause in their FAQ that states players can only cash out 2k per day up to 4k per week, yet this is not in their terms and conditions. Correct?

I also understand that some players can have their accounts flushed upon request. Yes?

Some players also suspect that the casino intentionally sits on these winnings hoping that the player plays these back into the casino. Yes?

Clarification on this would be appreciated.

End note: many casinos - not just TIV have limits to max payouts. These are normally stated in their Terms and Conditions (usually in the banking section). These include most RTGs, Playtech casinos, and many Microgaming.

Limits on cash payouts are to protect the casino's cash flow. You cannot compare this to a land based operation since they have cash on hand. This is cyberland where many issues are involved (money transfers, virtual security checks, time zones, odd banks, etc.) Just FYI.

Players - you need to understand that when registering at an online casino you agree to these terms. I've been told by some operators that in many cases they will flush these accounts upon request. Depends on the player and circumstances. Ask ahead of time if this concerns you.

Rogueness occurs when a casino tells a player that they need to keep depositing in order to receive the max cash out on schedule, or the casino "forgets" to send the player his/her winnings on a regular basis (ahem, Virtual Casino Group).

Or if the money isn't theirs to begin with (pooled funds from a progressive jackpot for example).

Rogueness does not occur if this is stated in their terms and conditions and the casino abides by them.

Players also need to understand that YOU are the master of your own domain. If you feel that you'll be tempted to play your winnings back, then choose not to play at these casinos. Simple as that. Don't expect the casino to take responsibility for your actions.
No way to sum up in 2 paragraphs and your post needs to have certain important issues clarified to be accurate (Give me some time and I will clarify) as ethics and other failures maybe with intent certainly have to be considered as rogue.....as for your last paragraph I agree once one becomes aware (and I post I agree) and in my case I was not aware upon the commencement of a $40 something thousand dollar withdrawal as obstacles imo with intent were nowhere on their site ever (as I took screenshots) and this issue/so called policy which I will post in a few(will become clearer once I clarify your post) never even was responded to despite my attempts,posts in this forum before this thread that TIV was directed to and TIV read, until this thread. Even then the response to this issue/so called policy was inconsistent and most recently TIV denied that their actual actions as practiced of this issue/so called policy existed. So which is it as this thread points outs inconsistencies by the posting of two chat transcripts pursuant to the so called policy/issue and then John (paraphrasing) says do not rely on CS as they are new, come to him....I do not read minds and maybe just a little too late as well as unacceptable unless the player must pay the price for not only the player's mistakes but the casino's also...There is a problem....I will try to cliff note it but the devil is in the details!!!
 
No way to sum up in 2 paragraphs and your post needs to have certain important issues clarified to be accurate (Give me some time and I will clarify) as ethics and other failures maybe with intent certainly have to be considered as rogue.....as for your last paragraph I agree once one becomes aware (and I post I agree) and in my case I was not aware upon the commencement of a $40 something thousand dollar withdrawal as obstacles imo with intent were nowhere on their site ever (as I took screenshots) and this issue/so called policy which I will post in a few (will become clearer once I clarify your post) never even was responded to despite my attempts,posts in this forum before this thread that TIV was directed to and TIV read, until this thread. Even then the response to this issue/so called policy was inconsistent and most recently TIV denied that their actual actions as practiced of this issue/so called policy existed. So which is it as this thread points outs inconsistencies by the posting of two chat transcripts pursuant to the so called policy/issue and then John (paraphrasing) says do not rely on CS as they are new, come to him....I do not read minds and maybe just a little too late as well as unacceptable unless the player must pay the price for not only the player's mistakes but the casino's also...There is a problem....I will try to cliff note it but the devil is in the details!!!
Before I seek to clarify CM's post and this may be a poor transition but the following as a preface may add clarity as my PM (I can only post PM's I send/sent as I had the posting rule clarified) below occurs once I become aware at the time of my first W/D:

At the bottom is a PM to TIV/John on 2-1-08 expressing my concern of the so-called not in writing policy/issue (the concern specifically has been bolded in the PM below), then for whatever reason as I post I never got a response to this issue. I brought it up again via another PM after no response, still no specific response, then I directed TIV/John via PM to several threads in regards to the so-called policy/issue and never a direct response even when John did post in one of the threads soon after me. The bolded words below were never directly responded to via any means by John unless he can prove otherwise but as I continued to question, CS responded once by phone later in February and once by chat prior to this thread in April (Yes, I know and agree at some point I have to take responsibility but I disagree on the first big win as I was only allowed to remove only $4K per week,hello, from my casino cash account balance and as I state below I did not care when they paid me eventhough I will prove for those that say read the TandC's, TIV was not even paying according to their TandC's as they had/have two contradictory terms which was also brought to their attention but I did not press the disbursement TandC issue as a show of good faith and keep in mind I had won over/under $40K at this time so I wanted to be diplomatic for common sense,lol, reasons) :
_____________________________________________


From : NASHVEGAS
To : thisisvegas
Date : 2008-02-01 08:58
Title : HELLO
---------------------------------------------------
John,
I am confused (since the software in the cashiers section has been amended along with the monthly limit restriction). I really do not know when and how much I can withdrawal. Maybe you could clarify per my post!..Also sent all documents yesterday and if you could confirm receipt I would appreciate...Lastly can my balance simply be removed from my account and then you can just disburse the funds per the daily,weekly and monthly amount restrictions... I previously mentioned I would like to at least know the $ amounts per day,week, and month. Just so you know the software is no longer blocking withdrawals and appears to be allowing up to $3000 daily..Anyway the simpliest thing to do would be to remove my balance and then disburse per whatever your $ amount and time restrictions are...Thanks for your attention to these issues and hopefully you can clear up my confusion
 
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May I suggest that if you feel that strongly about your case then maybe you should take the right procedure and pitch a bitch and let it be solved in that way. This thread has taken so many twist and turns it is getting out of hand and confusing and also posting private emails and chats means nothing to me, how do I know words are not being changed to suit you? I am just saying at this point your still not happy so many pitch a bitch and go that route.
 
May I suggest that if you feel that strongly about your case then maybe you should take the right procedure and pitch a bitch and let it be solved in that way. This thread has taken so many twist and turns it is getting out of hand and confusing and also posting private emails and chats means nothing to me, how do I know words are not being changed to suit you? I am just saying at this point your still not happy so many pitch a bitch and go that route.


Ill tell you how you can know.
The person in question is a winner at that specific casino....so he would have no need to bitch.
I actually suggested him,for his own sake, not to.
Due though, to the high integrity of the person , he did it anyway, to make others, less informed, aware of whatever is going on.
(hope my english was good enough):oops:
 
May I suggest that if you feel that strongly about your case then maybe you should take the right procedure and pitch a bitch and let it be solved in that way. This thread has taken so many twist and turns it is getting out of hand and confusing and also posting private emails and chats means nothing to me, how do I know words are not being changed to suit you? I am just saying at this point your still not happy so many pitch a bitch and go that route.

You're failing to see the bigger picture here bonustreak...maybe when you have the time you might want to re-read this entire thread from the beginning...
 
May I suggest that if you feel that strongly about your case then maybe you should take the right procedure and pitch a bitch and let it be solved in that way.
CM asked for clarification and as posted I will clarify factual inaccuracies and then assuming no other clarifications required or defending the truth, I may be done......That said this is not a pitch a bitch issue, at least for me, although it may be for others in regards to slow or non-payment. IT IS MORESO AN ISSUE ABOUT QUESTIONABLE BUSINESS ETHICS AND PRACTICES INCLUDING BUT NOT LIMITED TO DELAYED PAYMENTS CONTRARY TO THEIR TandC'S, THEIR PAYMENT WITHDRAWAL T&C'S BEING CONTRADICTORY, POOR CS AND PATRONS BEING TOLD BY MANAGEMENT NOT TO ESSENTIALLY RELY ON CS , ONGOING SOFTWARE and TECHNICAL PROBLEMS, LACK OF COMPLIANCE WITH RESPONSIBLE GAMING STANDARDS IMO, AS WELL AS PLAYER QUESTIONS,CONFUSION,RESPONSES NOT BEING PROPERLY AND ACCURATELY ANSWERED OR IN SOME CASES RESPONDED TO AT ALL...I BELIEVE RIVALS/TIV SHOULD BE CHALLENGED TO ADDRESS THE ABOVE....Then it becomes CM's call if any of the above is or borders on rogue or maybe better said poor and/or questionable business practices and ethics. Also others can then agree or disagree with CM, me, you or others!!
This thread has taken so many twist and turns it is getting out of hand and confusing
Agree it is very confusing but it takes 2 to tango!!
and also posting private emails and chats means nothing to me, how do I know words are not being changed to suit you?
That is your right and technically I guess you do not know but I can and will post the support documents of all types (if some of which as you assert in regards to changing to suit had occured, it seems some would be provable with as many parties involved but you can exercise whatever right you wish in regards)
I am just saying at this point your still not happy so many pitch a bitch and go that route.
Not applicable,see above!!
Thanks!!
 
CM asked for some clarification in and of his post I will do it later tonight or this w-e as CM prolly will not read until Monday anyway!!
 
ok, this thread has really spiraled out of control. I was hoping that some players who knew I had family issues would have waited until I was back to normal to have time to respond, but what can I say everyone is entitled to say what they want to say. I am usually on top of these things to prevent stuff like this happening but I get the impression that people want to jump on this for whatever reasons. All I can say is I apologize for any problems that players have had to deal with of late. I won't shy away from threads or complaints but when things like this happen it is no wonder why I don't see other affiliate managers here, or watch them come and go.

Will try to post some quick answers to try to cover everything here:

Delayed payments: We dropped the ball on this, our accounting team are working their asses off to catch up on this. Players are getting paid but is taking longer than expected. I am watching some of the payments get processed one by one but after that there isn't much I can do but we are going to do our best to ensure this doesn't happen again. I don't have much information and I am inclined not to say when this will be completely fixed. I said this last week and we got a hiccup and I just don't want to be caught saying something incorrect. My hands are tied and the best I can do is reward some players for being overly patient. PM me and I'll see what I can do.

Our current terms are as follows, 2k/day and 4k/week for limits at thisisvegas.

We will now flush full amounts but will pay based on the terms. We are doing this now due to player and affiliate complaints and recommendations. This thread certainly has helped. Before we would not do this.

All casinos want you to play back your winnings. This topic will open up a larger debate involving floats (IMO confidential to casino), payment processing fees (fairly confidential to casino), ethics.

I hope I covered everything or enough to calm some people down. Just going back to what Casinomeister said, if you don't like the terms you are free to do as you wish. I do understand that I am going to lose players because of this but if that is the case then it is my loss and something I have to learn from. Some positives have come from this mess and changes have been made. I know some players may disagree but I do my best to listen. I will not disappear or hide from further threads but I may not respond much to this one since I think I have said all that I could say at this point.

John
 
well, i for one feel kind of crappy about all this, but please remember that it's not you, John, or thisisvegas, but rather some issues with rival in general. It just seems that not everyone at rival wants to be at the top of their game, which obviously you do (for thisisvegas.) I agree this thread has gotten a little out of hand, but it does demonstrate the level of frustration that's around. No one doubts your committment to your players and that is what makes thisisvegas the prime rival casino... but maybe we are just hoping that there were more "johns" hanging around at rival? and i agree, if you were available during this time this thread would have been better controlled, but shouldn't others at rival share the same philosophy?

finally, i'm really sorry john that you had to deal with all this at this time and don't think it was our intention to stress you out when you were down..... sorry.
 
Our current terms are as follows, 2k/day and 4k/week for limits at thisisvegas.
John since hopefully we can continue corresponding via PM, I will be as brief as possible. This above is not what the About Us page has stated or currently states so since this link "For full terms and conditions click here" sends one to the About US page you may want to change this term "A player is permitted to withdraw a maximum of $2000 USD of their winnings per 24 hour period" on your full terms and conditions page aka About Us as I always maintained they are not one and the same as already mentioned in this thread. This is a suggestion as I always personally agreed to the disbursement schedule you mentioned above that is on the "Promo" page but having both read the same would eliminate confusion for others.

We will now flush full amounts but will pay based on the terms. We are doing this now due to player and affiliate complaints and recommendations. This thread certainly has helped.
See my PM!
Before we would not do this.
This should have been somewhere in writing as it is/was a hidden policy. In fact, you did not even know what this policy actually was as recently as a couple of days ago. Obviously by removing it now, it must be as unreasonable policy as I maintained and who would have wanted to find out about this hidden policy initially after a $40K plus win. You are now fully aware of the initial confusion and consequences of this hidden policy. Upon my second large win and thereafter I accept full responsibility for any consequences as I knew the policy although I thought it was always wrong. TIV must feel the same now which is a good thing for your future players.

All casinos want you to play back your winnings.
See above and I appreciate you saying what few with a vested interest in gaming commerce will not admit but spin,KUDOS:thumbsup:
This topic will open up a larger debate involving floats (IMO confidential to casino), payment processing fees (fairly confidential to casino), ethics.
You may need thick skin,LOL, as I am sure some in the industry could do without this but will make for good fodder!

I hope I covered everything or enough to calm some people down. Just going back to what Casinomeister said, if you don't like the terms you are free to do as you wish. I do understand that I am going to lose players because of this but if that is the case then it is my loss and something I have to learn from. Some positives have come from this mess and changes have been made
Agree on the bolded statement:thumbsup:

John
Thanks for responding!!
 
Limits on cash payouts are to protect the casino's cash flow. You cannot compare this to a land based operation since they have cash on hand. This is cyberland where many issues are involved (money transfers, virtual security checks, time zones, odd banks, etc.) Just FYI.

Man, that statement right there scares the living hell right out of me !! I have always been under the assumption that the online casinos also have money on hand too...granted maybe not in their desk drawer at their office, but definitely in a bank account close by that is easily accessible...and with regards to their cash flow, I'm trying to understand why you would not compare that to a land based casino ??

Are you implying that an online casino is not properly funded the same way a land based casino is and that is why they need to try and protect their cash flow in ways that a land based casino would not even think about doing ?...by making the customer suffer the casinos financial shortfall...

I mean wouldn't you think that for an online casino to be properly funded they would need to keep enough cash reserves on hand at any given time in order to properly support their customer base that is due FULL payouts and NOT a payment plan arrangement ??

I guess I would compare that to me making a $500.00 deposit and then telling the casino after I had made the deposit that I had made arrangements with my credit card company to only release and pay the casino $50.00 per week until I had fully paid them my total deposit of $500.00...because of cash flow issues that I was presently experiencing at the moment...

If that is the case...what are these online casinos going to do to compete with the big boys like Harrah's and MGM when they go full blown online ?

Just really curious to your statements there in all due respect of course...:D
 
"I guess I would compare that to me making a $500.00 deposit and then telling the casino after I had made the deposit that I had made arrangements with my credit card company to only release and pay the casino $50.00 per week until I had fully paid them my total deposit of $500.00...because of cash flow issues that I was presently experiencing at the moment...

If that is the case...what are these online casinos going to do to compete with the big boys like Harrah's and MGM when they go full blown online ? " Robwin



wow, that is an excellent point! i was also under the impression that legitimate online casinos had to have the same financial reserves as b&m in order to pay their players in full. and i'm speaking in general terms now, but wouldn't that mean that essentially the casino would be forcing players to give the casino a line of credit until payment is completed? kinda weird if you think about it that way, isn't it?
 
I guess I would compare that to me making a $500.00 deposit and then telling the casino after I had made the deposit that I had made arrangements with my credit card company to only release and pay the casino $50.00 per week until I had fully paid them my total deposit of $500.00...because of cash flow issues that I was presently experiencing at the moment...

If that is the case...what are these online casinos going to do to compete with the big boys like Harrah's and MGM when they go full blown online ?



wow, that is an excellent point! i was also under the impression that legitimate online casinos had to have the same financial reserves as b&m in order to pay their players in full. and i'm speaking in general terms now, but wouldn't that mean that essentially the casino would be forcing players to give the casino a line of credit until payment is completed? kinda weird if you think about it that way, isn't it?

Thanks Hippo, and you also make a very valid point there too about the WINNING Player actually being the one that is giving the line of credit to the casino when the casino has to pay out in installments and I'm not just referring to TIV but any online casino that needs to do this type of payment arrangement !!
 
After reading the last 4-5 of the posts, my eyes have been opened a whole lot wider. I, like most players I am sure, felt that online casinos had to have the same available funds for payouts that B&M casinos did. They certainly have about the same cash inflow per overhead that B&M casinos do, actually probably not near as large overhead as a land casino. In my tiny little brain I think I had this vision of a casino in cyberland just like the local Harrahs.

Kinda scary!!! :eek:
 
Thanks Hippo, and you also make a very valid point there too about the WINNING Player actually being the one that is giving the line of credit to the casino when the casino has to pay out in installments and I'm not just referring to TIV but any online casino that needs to do this type of payment arrangement !!

Ask them to tack on accrued interest on the money being held back ;)
I was told from two seperate casinos their reasoning for paying out so much per week/month. One was because they run on a budget and the other was to stay under the radar.
I think if a player can deposit their money with no problems, then they should be paid(in full) pronto with no problems. And yes, I know this is NOT how it works. :)
Just my 1/2 cent worth. :)
 
Sorry, I don't want to extend this thread more, but I didn't want to open a new one, bother John again or received another "technical problem" email from CS :p, so just a question:

Has anyone still have pending withdrawals from them or are you getting payments?

I still have 2 MB pending withdrawals and no more info. Thanks :)
 
Sorry, I don't want to extend this thread more
Cesar, it was/is going to probably happen anyway as CM's post that I said I would clarify still needs to happen as I assured it would. I realize most will be redundant and wish this thread also would cease for both those of you that continue to have payment issues as well as myself and the select few that question the intent of/and past business practices and ethics of TIV and subsequent consequences on account of the facts that are public...... Unfortunately, not all of the facts can be made public on the forum. (and sure this works both ways leaving players the ability to manipulate the truth in addition to their agendas on the public forum but the same can be said in certain cases for online casinos including their managers,reps.,and affilates also....I am always willing to make all my private correspondence available if necessary to CM at this point in order to support what I stated throughout this thread but also what I have stated privately).....I will proceed as my first sentence states above pursuant to CM's questions and the clarifications necessary with only that can be made public at this time.... It may be another day or two before I make the post as referenced above.
 

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