Bonus Complaint Titan Terms and Conditions

[Jasminebed]

I'd like to note that this issue does not affect me, but I received an email from Titan, and followed a link to the terms and conditions.

54. The casino reserves the right to review transaction records and logs from time to time, for any reason whatsoever. Players, who endeavor only to meet minimum play through requirements of a given bonus, exhibiting "bonus hunter" characteristics, will have their accounts automatically flagged and audited, should the security department determine that a new player account was set-up solely to exploit this bonus. If it appears that player/s are participating in strategies that the casino in its sole discretion deems to be abusive, the casino reserves the right to revoke the entitlement of such player to the promotion and the player"s bonus money, any winnings gained under this promotion and their deposit returned may be forfeit.
55. Abuse includes but not being limited to the following: Any irregular playing patterns e.g. playing at intentional minimum risk - equal, zero margin bets or hedge betting. Claiming a bonus and asking for cash out without a fair amount of play (asking for cash out right after finishing the wagering). Making high bets (on the sum of more than 30% of their bonus balance) from your account balance, where that balances is made up of bonus balance. Creating more than one account per person and using these accounts as fraudulent accounts in an attempt to claim our bonuses more than once. Placing high bets (while playing with bonus) in an attempt to generate high balance. Once achieved, changing betting patterns into small bets in order to fulfill wagering requirements and still keep high balance available for cash in (e.g. player places $25 bets and win $5k , then changes to $0.5 bets until wagering requirements achieved).

So, fulfilling all the wagering on a bonus and then asking for a withdrawal is bonus abuse and you can have your winnings confiscated!!!

It's difficult enough to complete a bonus, the bonus funds are removed on cashout, but to obligate players to play on after achieving playthrough is just wrong IMO.

If the casino would like to withdraw further promotional offers from a player, that is their perogative, but to deny legitimate winnings because a player did not play on is reprehensible.

Please note that this is in the general terms and conditions, in paragraphs 54 and 55. I obviously missed it when joining Casino Titan, or it is a new addition.

Their email was headed We Miss You... well they can keep on missing me.

 

[Jasminebed]

One further note:

Is no unfair rules not a condition for accreditation here? This hardly seems fair to me, especially it is not made clear in the terms for a bonus, but is buried in the general Terms and Conditions.

 

[Brooklyn]

Wow, that is pretty disturbing. I have played with Casino Titan in the past and I hardly ever take bonuses. Sometimes I do, but how do they consider that cashing out after you have met playthrough bonus abuse?? If you meet the wagering requirements, you should be able to cashout whenever you wish to do so. I can't believe they have such a ridiculous term in place. Thanks for pointing this out.


Im closing my account with them, they can miss me too.

 

[just play]

Their email was headed We Miss You... well they can keep on missing me.

I just g0t that...was it a 200% h0mec0ming b0nus? I was g0ing t0 use it....hmmmm, maybe n0t n0w.

 

[takethemoney]

They started off as a really nice casino. I haven't played there since last year and won't.

 

[Marie2473]

I liked it before, but I+ve too have stopped since they have strange rules, this is not the first i have heard about this.
it is weird, it is not like they even have low wageringrequirements...

 

[De Beuker]

I always cash out after clearing the WR.
Thats the 'goal' when taking a bonus, clear the WR and have something left to cashout.
I think that if you manage to do that, you've been pretty damn lucky, and you deserve it, right?
The WR is, if I remember right, 25x D+B, non-cashable, so its not really EV+ to say the least.

Its a bit of a FU clause, because how do you know if you played enough?
How much do you need to play over the original WR?
10%? 50%? 100%?

WR is WR, period! If they want us to play longer, just UP THE WR!!
At least we KNOW how much we have to wager!

 

[Scooter7]

I just g0t that...was it a 200% h0mec0ming b0nus? I was g0ing t0 use it....hmmmm, maybe n0t n0w.

If not for your sig line explaining the 0-o issue, I would have hit you with a negative rep for being a pretentious s.o.b.

 

[Scooter7]

On topic...

If they want more play than is mandated by the WR attached to the bonus, why wouldn't they just make the WR multiple higher???

 

[Brooklyn]

I think their WR are high enough as it is, to say you have to play more after you reach them is just an excuse if they want to use it to void your winnings, or to label you a bonus abuser IMO.

 

[all4greed]

Claiming a bonus and asking for cash out without a fair amount of play (asking for cash out right after finishing the wagering).

Could they be anymore vague about this additional FAIR amount?

How about 1x, 5x, 10x, 3,000,000x?

Dumb...

 

[lost2much]

Wow, 50X WR just isn't enough for Titan??? WTF! If this is true, looks like rogue behavior at the least and a definite reason to NEVER play there again (at least with a bonus). This slight of hand reminds me of another group that can't be trusted..... hmm. Sure would like to hear from a titan rep about this as it makes their bonuses beyond useless!

 

[sephus22]

Theyare jerking me off right now.50 deposits ,$9000 without a cash out i finally get lucky and nail a big one.Now they lay a 5000 a month limit on me.which i cant find anywhere in their T&C.they are real nice about it but it sound like they are going to sweat me for 3 months to get 12 g.see if they can get me to reverse.very cheesy.

 

[takethemoney]

Theyare jerking me off right now.50 deposits ,$9000 without a cash out i finally get lucky and nail a big one.Now they lay a 5000 a month limit on me.which i cant find anywhere in their T&C.they are real nice about it but it sound like they are going to sweat me for 3 months to get 12 g.see if they can get me to reverse.very cheesy.

Yes, very cheesy and just another tool which if you think about it could be factored into the RTP, knowing a certain percentage of players will lose that money while it's available. If a casino were being totally responsible to the player, they would at least find a way to make those funds not available, or locked away so they could not be touched. This a further lesson that the casinos do not care about people and they are definitely not your friends. The only thing you might do is request that your account be closed until all the money has been paid. That way you cannot log in and risk any of it.

 

[jelsmith]

i just fired off the close my account email.....I never knew about this term...but now i do....I can NEVER get above starting balance there anyway

 

[Brooklyn]

i just fired off the close my account email.....I never knew about this term...but now i do....I can NEVER get above starting balance there anyway

I sent them an email to close my account as well, no reply yet and my account is still open the last time I checked. Im with ya on the starting balance as well, they are tight tight tight.

 

[sephus22]

I just got cutoff from live chat after they told the 5000 amonth rule was in the T&C.i called BS.boom cutoff.

 

[takethemoney]

I asked them to close my account after they refused to honor a measily $5 "comeback" coupon, even though I have deposited plenty in the past. They never responded to that email and since I could still log in as of a week ago, they never closed the account. I was all over this casino when it first opened. I thought the CSRs were the friendliest I had ever dealt with and my cashins were quick in the beginning. They grew and got WTBTC disease. (We're To Big To Care) For me things went to shit when Faith was replaced by that Neil Diamond.
They got the typical attitude that most other casinos get in time.

 

[slafs]

Wow, 50X WR just isn't enough for Titan???

Or even 99x if you are from (among others) Norway. Luckily you have a full 45 days to clear the wagering.

Haven't really played there that much, but got the same "home coming promo". One less casino to worry about..

 

[jelsmith]

When my account wasnt closed out yesterday I got on Live chat and was told "luck changes everyday" and the CS "had recently discovered BJ" blah blah....Why cant they just close the account....I mean should i go play bj there...was she trying to tell me something? LOL

 

[takethemoney]

When my account wasnt closed out yesterday I got on Live chat and was told "luck changes everyday" and the CS "had recently discovered BJ" blah blah....Why cant they just close the account....I mean should i go play bj there...was she trying to tell me something? LOL

In not closing accounts when requested they are not doing their duty to help self exclude players who may have a problem with gambling either. Just sayin....

 

[Brooklyn]

They closed mine, then sent me an email telling me to please reconsider...

 

[kakata]

...Ive made 26 deposits there.....yes 26 ...totalling 1735 bux+ lets say an average of 75% in bonuses it makes up to a total of $3036.00....ive only withdrawn once...200 .....and what a coincidence...it was on a no deposit bonus of 20 with a max cashout of 10x
I only play /bet 25cents/50c.
My RTP has been sofar...less than 75%.
Of course is just bad luck....bad run....luck is on the way....which way? I dont know...
they probably do

 

[kakata]

They closed mine, then sent me an email telling me to please reconsider...

....be glad they didnt say...please re-deposit

 

[takethemoney]

Hey, Kakata, I know off topic, but what do the 3 PABs in your public profile mean? Is that how many times you have PAB and the one with the X is closed and the other two are open?

On topic, I'm surprised the rep hasn't come into this thread and chimmed in. He must certainly feel People are trying to destroy his casino's good name, afterall.