Titan Casino

whodatrec

Banned User - multiple accounts
Joined
Aug 19, 2012
Location
Norway
Anyone played there? I just won 20 000 NOK and i wanted to WD my money, but apparentley there are no WD methods avalible. CS telling me i need to WD with the same method i deposited. Well i used Fundsend to deposite as that was one of their options. But u cant cash out trough fundsend, so i asked for bank transfer, but no they telling me i can Wd with the same method i used for depositing.

Now, why oh why.... Its not my fault that i cant wd trough one of the deposite methods they provide. No what do i do? I want my money...

Here is the convo with cs:


Fred_VIP: Just waiting for an update Nils
whodatrec:
Fred_VIP: please give me 3-5 minutes more
whodatrec: ok
Fred_VIP: Thanks for waiting.
Fred_VIP: You still need to wager NOK9,630.00 on all games that count towards your wagering.
whodatrec: ok
Fred_VIP: Some of our BIG winners they usually open 3-5 games at the same time so they can increase their chances of winning.
Fred_VIP: That might work for you as well.
whodatrec: hehe
Fred_VIP: Win more Nils.
Fred_VIP: Is there anything else?
whodatrec: how much do i have left to wager?
Fred_VIP: Checking it now. Please give me 5-10 minutes.
whodatrec: ok
Fred_VIP: Thanks for waiting.
Fred_VIP: Wow!
Fred_VIP: Guess what?
Fred_VIP: Nils you have completed your wagering requirement.
Fred_VIP: Great Job!
whodatrec: Thnx
whodatrec: I want to withdraw some of the money ive won, gonna buy some nice xmas presents
whodatrec: i guess i need to send some documents?
whodatrec: where do i send these
Fred_VIP: Here is our email address: [email protected]
whodatrec: just sent them
Fred_VIP: Awesome
Fred_VIP: Is there anything else?
Fred_VIP: Check your email once in a while for an update Nils.
whodatrec: ok
whodatrec: thank you
whodatrec: oh
whodatrec: i try to withdraw but it says there is no payment methods avalible
whodatrec: There are no payment methods available for withdrawal. Please contact customer care in case of queries.
Fred_VIP: You can envoy same with your payment method Nils
whodatrec: i tried clicking withdraw but i got that error message
whodatrec: I deposited via fundsend with my visa
whodatrec: There are no avalible options for withdraw
Fred_VIP: What are the method can you see in the cashier.
whodatrec: nothing
whodatrec: In the withdrawel section i just get the message above
whodatrec: in deposite i get
whodatrec: Bank transfer,visa and fundsend
whodatrec: since norwegian visas are excluded from gambling most casinoes use fundsend
whodatrec: i used this to get around that norwegian law
whodatrec: All other casinoes ive played at allowed me to withdraw with bank transfer
Fred_VIP: That is because you haven't use Bank Transfer as a deposit method.
whodatrec: yes, but ive deposited with my visa card, but i dont get this as an withdrawel option
whodatrec: I want to cash out, what do i do
whodatrec: If you have a deposite option i can use, but i cant withdraw with the same method, thats not my fault, and i think i should be allowed to withdraw using bank transfer
Fred_VIP: There are option Nils.
Fred_VIP: How much are you trying to withdraw first?
whodatrec: my balance is 20 000 NOK i wanted to Wd 15 000
Fred_VIP: Can you try it again.
Fred_VIP: Tell me what are the available method again.
whodatrec: when i click withdraw in the cashier i get a big red x and this message :
whodatrec: There are no payment methods available for withdrawal. Please contact customer care in case of queries.
Fred_VIP: Let's try to log out first.
Fred_VIP: And re-log in.
whodatrec: Same error
whodatrec: I get the same error
whodatrec: Same error
whodatrec: I get the same error
Fred_VIP: Is it totally no option for withdrawals?
whodatrec: Yes
whodatrec: no options
whodatrec: just that error message
Fred_VIP: Can you copy and paste the error message?
whodatrec: There are no payment methods available for withdrawal. Please contact customer care in case of queries.
Fred_VIP: Can you try to uninstall the casino and reinstall again.
whodatrec: im on flash
whodatrec: i play in my browser
Fred_VIP: Can you try to uninstall the casino and reinstall again.
whodatrec: im on flash
whodatrec: i play in my browser
Fred_VIP: Oh I see.
Fred_VIP: Try to download the casino.
whodatrec: Im using mac
whodatrec: I just want to cash out my money
Fred_VIP: Nils?
whodatrec: yes
Fred_VIP: Please go to the cashier and withdraw tab
Fred_VIP: Don't click on the deposit.
whodatrec: yes
whodatrec: when i open the cashier it automaticly goes to deposite
whodatrec: when i click on withdraw
whodatrec: i get that message sayinghere are no payment methods available for withdrawal. Please contact customer care in case of queries.
Fred_VIP: Don't go to deposit page.
Fred_VIP: Cashier and withdraw tab.
whodatrec: yes
whodatrec: when i go there it says : there are no payment methods available for withdrawal. Please contact customer care in case of queries.
whodatrec: This message come on the screen when i click the withdraw tab
Fred_VIP: Go to the main lobby first.
whodatrec: yes im on the front page
whodatrec: im in my browser,not on the download software
Fred_VIP: You are still on titancasino.com/payments/withdrawals.html
Fred_VIP: Just the main lobby.
whodatrec: titancasino.com
Fred_VIP: Okay
Fred_VIP: Click on the cashier.
whodatrec: open casier?
Fred_VIP: And withdraw.
Fred_VIP: How is it now
Fred_VIP: ?
Fred_VIP: I guess you are busy now.
Fred_VIP: Send me a message if you need help.
whodatrec: Still
whodatrec: the message
whodatrec: There are no payment methods available for withdrawal. Please contact customer care in case of queries.

On and on... Ive been chatting with this person for over an hour now....

I diddent wnt to go public with this but, this is just awful, why cant they just manually fix my WD?

UPDATE: Just talked with them on the phone, same bs, says i can deposite with my visa since there are no gaming restrictions in my country.. WELLL NEWS FLASH there ARE restrictions in my country, that why i used fundsend... So basicly i cant withdraw my money... Im baffled...Never seen anything like this in my life
 
Last edited by a moderator:

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
I think Fred is playing a bit of a dummy here...I read the chat and I think you made it very clear what the error message is and also that you cannot select VISA as withdrawal option...
I think they should just do a bank xfer for you...
Doesn't seem too hard to get that done me thinks?

Anyway good luck buddy and keep us posted!
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
You should ALWAYS check what withdrawal options you have at any casino before you start - especially if it's on the Not Recommended and No-Can-Do list like Titan is.
Lesson learned the hard way...

KK
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Can you make a small deposit with either Skrill or Neteller, so they have that method to send your money to? I'd deal with the casino support by email instead of livechat, you might get more help that way.
 

zreb

Experienced Member
PABaccred
Joined
Sep 21, 2013
Location
currently in US
"Fred_VIP: Some of our BIG winners they usually open 3-5 games at the same time so they can increase their chances of winning.
Fred_VIP: That might work for you as well."

Thanks for the advice, Fred, you sure are helpful. I'm sure the casino is real scared that you'll hit 'em big as you churn through your money on 5 slots at once.

As others have suggested, try sending an email and maybe someone else can be more useful, but ultimately you might end up having to make a small deposit with another method (if possible) just so you can withdraw. (Don't know exactly how trustworthy this casino is in general though.)
 

Finn

Dormant account
Joined
Nov 2, 2013
Location
Finland
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2. Titan Casino allows players to withdraw using Visa credit cards, WebMoney, Click2Pay, Neteller, MyCitadel, ClickandBuy, Instadebit and MoneyBookers. However, please note that you must deposit using these methods before you can withdraw with them. Due to MasterCard and Diners Club regulations, Titan Casino is unable to issue withdrawals to such credit cards. All players are allowed to withdraw using Bank Transfer.

Players have the option of withdrawing through Bank Draft. Please note that the following countries are excluded from this method: Australia, Canada, Denmark, France, French Guiana, Germany, Guadeloupe, Italy, Malaysia, Martinique, Mayotte, Mexico, New Zealand, Norway, Reunion, Singapore, Spain, Sweden, Swaziland and UK. These same countries are excluded from using Bank Draft Express except for Denmark, Germany and Sweden. Players from Australia, Canada, Denmark, France, Germany, Italy, Malaysia, Mexico, New Zealand, Norway, Singapore, Spain, Sweden, Swaziland and the UK can withdraw using PaperCheck.

All players are allowed to withdraw using Bank Transfer. Norwegians can also ask for paper check/cheque.

I guess the CS is putting up that kind of BS, because making things as slow and hard as possible, to increase the chance that players play back their money rather than withdraw.

Common sense says that if casino is on Not Recommended list because of predatory progressive terms, they might also have other stuff that makes it unnecessarily hard for players to withdraw, and encourages them to play their money rather than withdraw. One kind of unethical behavior is indication that there is likely to be other kind of unethical behavior also. So do not play on Not Recommended casinos, better to boycott them.
 

rshkrn

Experienced Member
PABnoaccred
Joined
Feb 6, 2010
Location
Asia
Hope you somehow can sort this out and do not succumb to the urge of playing with that money, cos that's what the casino wants....!!

Played on titan a long time ago and gradually stopped due to some brainless CS and extreme long payment processing....
 

whodatrec

Banned User - multiple accounts
Joined
Aug 19, 2012
Location
Norway
Ended up blowing it all.. I tried calling them, email and chat.. They just made up difrent bullshit all over, so i ended up losing it all back..

My own fault, but im never playing there again, i have never ever seen such bad CS. Its was pretty obvious that they where just giving me the runaround. Also when i was talking to them on the phone it was pretty obvious the person was just reading from a manuscript. It was like he diddent understand what i was saying at all.. He answered my questions saying stuff that diddent make any sence. Same with the chat it was like he was just playing stupid.

One crazy thing tough. Before i won i lost a couple of deposites and wanted to close my account, but this FRED person asked what games ive been playing and so on.. Stating that i was now a Bronze VIP and should try those games again.. I know they where just duping me into another deposite but i tought can it really be so sick that i might win? Sure enough 500 NOK turned into 20 000 NOK. He was telling me that i would win and i won... Seriuosly maybe that whole casino is rigged lol...

I was actually telling my girlfriend if i that im going to make one last small deposite just because he is promising that im going to win, just to prove its rigged loll.. Crazy..
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Ended up blowing it all.. I tried calling them, email and chat.. They just made up difrent bullshit all over, so i ended up losing it all back..

My own fault, but im never playing there again, i have never ever seen such bad CS. Its was pretty obvious that they where just giving me the runaround. Also when i was talking to them on the phone it was pretty obvious the person was just reading from a manuscript. It was like he diddent understand what i was saying at all.. He answered my questions saying stuff that diddent make any sence. Same with the chat it was like he was just playing stupid.

One crazy thing tough. Before i won i lost a couple of deposites and wanted to close my account, but this FRED person asked what games ive been playing and so on.. Stating that i was now a Bronze VIP and should try those games again.. I know they where just duping me into another deposite but i tought can it really be so sick that i might win? Sure enough 500 NOK turned into 20 000 NOK. He was telling me that i would win and i won... Seriuosly maybe that whole casino is rigged lol...

I was actually telling my girlfriend if i that im going to make one last small deposite just because he is promising that im going to win, just to prove its rigged loll.. Crazy..


I think various Playtech casinos all share the same CS pool like some MG groups do, because I recognize that sort of chat-nonsense from my time at Playtech, including once being told 'if I gambled with negative expectations I would lose, and had to believe I would win'. Hey - try and CLOSE a Playtech account and they will persist and persist with offers of NDB's etc. It takes ages, until you exhaust all the offers and they give up.
 

rshkrn

Experienced Member
PABnoaccred
Joined
Feb 6, 2010
Location
Asia
Ended up blowing it all.. I tried calling them, email and chat.. They just made up difrent bullshit all over, so i ended up losing it all back..

My own fault, but im never playing there again, i have never ever seen such bad CS. Its was pretty obvious that they where just giving me the runaround. Also when i was talking to them on the phone it was pretty obvious the person was just reading from a manuscript. It was like he diddent understand what i was saying at all.. He answered my questions saying stuff that diddent make any sence. Same with the chat it was like he was just playing stupid.

One crazy thing tough. Before i won i lost a couple of deposites and wanted to close my account, but this FRED person asked what games ive been playing and so on.. Stating that i was now a Bronze VIP and should try those games again.. I know they where just duping me into another deposite but i tought can it really be so sick that i might win? Sure enough 500 NOK turned into 20 000 NOK. He was telling me that i would win and i won... Seriuosly maybe that whole casino is rigged lol...

I was actually telling my girlfriend if i that im going to make one last small deposite just because he is promising that im going to win, just to prove its rigged loll.. Crazy..


well....I can understand that the casino frustrated the hell out of you and you just wanted to get it over with.....but would have been awsome if you'd somehow held your own......anyways good luck and hopefully your next win is cashed out without any issues......
 

Finn

Dormant account
Joined
Nov 2, 2013
Location
Finland
It isn't rigged. Some casinos just instruct their CS to lie to get player to spend as much as possible

Some of our BIG winners they usually open 3-5 games at the same time so they can increase their chances of winning.

That's a lie. Having several games open does not increase your changes of winning, in all likelihood it just increases the rate you are spending your money.

Before i won i lost a couple of deposites and wanted to close my account, but this FRED person asked what games ive been playing and so on.. Stating that i was now a Bronze VIP and should try those games again..

Fred_VIP lying again. Your Bronze VIP level or the games you had played had nothing do with your chances of winning, he just wanted you to get to spend more.
 

whodatrec

Banned User - multiple accounts
Joined
Aug 19, 2012
Location
Norway
I think various Playtech casinos all share the same CS pool like some MG groups do, because I recognize that sort of chat-nonsense from my time at Playtech, including once being told 'if I gambled with negative expectations I would lose, and had to believe I would win'. Hey - try and CLOSE a Playtech account and they will persist and persist with offers of NDB's etc. It takes ages, until you exhaust all the offers and they give up.

Well.. After i blew it all back they sent me a mail saying one of the scans i sent them to verify my account werent good enugh.. So i just replied: Go f*** yourself and close my account. And they didd lmao :thumbsup:
 
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