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Time to PAB?

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Shaun_h, Feb 17, 2016.

    Feb 17, 2016
  1. Shaun_h

    Shaun_h Dormant account PABnononaccred

    Occupation:
    Financial Planner
    Location:
    Shropshire, UK
    Hi again

    Its been around 3-4 months now since I had the misfortune of running into a non-paying casino operator.

    I proceeded to write complaints to them and also e-cogra.

    Once I had submitted my complaint to them, I had an email back from 'Tex' thanking me for taking the time out and they will be in touch. Now, three emails later in the intervening period and e-Cogra just do not reply to you, you can not call them they just ignore you blatantly.

    Should I PAB? CAN I PAB?

    :confused:
     
  2. Feb 17, 2016
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Hello,

    Max Drayman here, I handle the Complaints side of things at Casinomeister.com

    It's hard to know the best way forward without knowing which casino, how long you've been waiting on eCOGRA, etc. Feel free to PM me that info if you'd rather keep it private.

    I'll read over the PAB if you submit it but without knowing more I can't say for sure whether we'll be able to help much. Please do read the Pitch-A-Bitch FAQ before filing your PAB.

    If you have any other questions or concerns feel free to say so.

    Regards,
    Max, Casinomeister.com
     
  4. Feb 17, 2016
  5. Shaun_h

    Shaun_h Dormant account PABnononaccred

    Occupation:
    Financial Planner
    Location:
    Shropshire, UK
    Hi Max

    Thanks very much for that. Ill get this over to you.

    Is there an email I can use as the complaint file is stored as a word document.

    Kindest regards

    Shaun
     
  6. Feb 17, 2016
  7. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Again, please read the Pitch-A-Bitch FAQ. You'll see you only need to provide a 50-100 word explanation of your issue. If I need more details I can come back to you for them.
     

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