Time to PAB?

Shaun_h

Dormant account
PABnononaccred
Joined
Nov 16, 2015
Location
Shropshire, UK
Hi again

Its been around 3-4 months now since I had the misfortune of running into a non-paying casino operator.

I proceeded to write complaints to them and also e-cogra.

Once I had submitted my complaint to them, I had an email back from 'Tex' thanking me for taking the time out and they will be in touch. Now, three emails later in the intervening period and e-Cogra just do not reply to you, you can not call them they just ignore you blatantly.

Should I PAB? CAN I PAB?

:confused:
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Hello,

Max Drayman here, I handle the Complaints side of things at Casinomeister.com

It's hard to know the best way forward without knowing which casino, how long you've been waiting on eCOGRA, etc. Feel free to PM me that info if you'd rather keep it private.

I'll read over the PAB if you submit it but without knowing more I can't say for sure whether we'll be able to help much. Please do read the Pitch-A-Bitch FAQ before filing your PAB.

If you have any other questions or concerns feel free to say so.

Regards,
Max, Casinomeister.com
 

Shaun_h

Dormant account
PABnononaccred
Joined
Nov 16, 2015
Location
Shropshire, UK
Hi Max

Thanks very much for that. Ill get this over to you.

Is there an email I can use as the complaint file is stored as a word document.

Kindest regards

Shaun
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Is there an email I can use as the complaint file is stored as a word document.

Again, please read the Pitch-A-Bitch FAQ. You'll see you only need to provide a 50-100 word explanation of your issue. If I need more details I can come back to you for them.
 
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