Tila casino requests phone identification?

AudiManinBoro

Dormant account
Joined
Jun 19, 2006
Location
UK
Thought id have a go on playtech software for a change, so looking at the accredited list, decided upon Tila casino. Joined, registered, attempted a deposit with credit card. Transaction declined. Live chat popped up and someone told me that i needed to be called by a member off their team in orer to verify i was who i said i was. This is a new one on me. Ive joined and play at lots of casinos but never have i had to prove who i was B4 making a deposit. Tila casino rep, is this standard procedure for you guys and has anyone else been asked to do this with Tila?
 

BubbleG

Full Member
Joined
Jul 12, 2004
Location
Earth, man!
Personally I think this is an excellent approach to player verification by the casino, with potential to cost the casino some business making that first deposit awkward it instantsly gets over all the moans we see, "ive deposited 267 times at x casino and I finally get a win to cash out blah blah blah ID" also IMHO this approach gives the impression the casino genuniely takes security seriously both for itself and the player and is not just happy to take take take until such time as the player wants to withdraw. I'd also say this method makes it more difficult (probably not impossible) for the crooks to abuse the system
 

same_old

Dormant account
webmeister
PABaccred
Joined
Mar 4, 2007
Location
Australia
Thought id have a go on playtech software for a change, so looking at the accredited list, decided upon Tila casino. Joined, registered, attempted a deposit with credit card. Transaction declined. Live chat popped up and someone told me that i needed to be called by a member off their team in orer to verify i was who i said i was. This is a new one on me. Ive joined and play at lots of casinos but never have i had to prove who i was B4 making a deposit. Tila casino rep, is this standard procedure for you guys and has anyone else been asked to do this with Tila?

That's a great idea , they are covering both ends. Once that is done they can verify your contact number and verify a few other things such as where your located.
Potentially stop any arguments relating to each other.

Great idea IMO
 

happygobrokey

Dormant account
Joined
Jul 24, 2006
Location
canada
agreed about the concept. i've had this once before, but not from tila. i think it was roxy palace actually. i think their live chat, when i was confirming having met the wr on the sign-up, the csr said "ok great now we will call you shortly just to confirm your details etc and proceed with cashout". way better than sending in scans to be intercepted and used by god-knows-who, imo. :thumbsup:
 

peteyweestro

Dormant Account
Joined
Jun 29, 2007
Location
So Cal...Antelope Valley
first deposit i ever made with club world after about 15 minutes a window on my screen popped up asking me to call their phone number to verify my info then after i called in i still had to fax over my info copies
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
first deposit i ever made with club world after about 15 minutes a window on my screen popped up asking me to call their phone number to verify my info then after i called in i still had to fax over my info copies

That's weird. They never asked anything from me, besides a faxback form after I requested a withdrawal...
 

peteyweestro

Dormant Account
Joined
Jun 29, 2007
Location
So Cal...Antelope Valley
yep after i faxed em my copies they e-mailed me back saying my id couldn't be read good and i would need to fax them again so i wrote them back and said forget it as i'll just play at the mg casino where i had also faxed my info that same day off of the exact same copies and there manager wrote me back saying not to worry that my papers were fine that it was an overeager employee that thought the accounts dep might not accept my doc's cuz they were a little bleary
 

lojo

Banned User - repetitive violations of <a href="ht
Joined
Jan 18, 2007
Location
USA
Agreed BubbleG and Sameold.
Grand Prive also called me within a few minutes of depositing for a phone verify. Don't know how much of it was just good customer service and how much security, but either way I didn't mind a bit.
 

Simmo!

Paleo Meister (means really, really old)
Joined
May 29, 2004
Location
England
If Tila asked for your phone number and then gave you a ring, surely that's a good thing ;)

I had this once before, a long time back - think it was Belle Rock.
 

niklas

Dormant account
Joined
Jul 10, 2007
Location
Sweden
I had a casino support rep call me from the Playtech Hansa Casino, because their email didn't come through to my email server somehow so I had to use another email address. Their support was very nice and helpful.

I wouldn't like to be told to phone a casino up myself and pay international calls. While US and UK free numbers often exist they rarely have them for us Swedish users, except for those who market themselves to Scandinavians.
 
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