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THRILLS misleading promo advertising

Discussion in 'Casino Complaints - Non-Bonus Issues' started by miksaxxx, Jun 17, 2015.

    Jun 17, 2015
  1. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    Hi,

    Thrills send me email.. Up to 200 Super free spins to piggy riches.

    Deposit 100 € get 10 Super free spins up to 200 free spins maximum..

    I deposit with mobile 500 € and stard to play that one.. Normal wagering has allways been one time when casino started, like t&c says for deposit.

    Later when i went to desktop version there was new rule : Deposit needs to wager 10 times :eek:

    Who VIP can understand this rule change, if it has not been in email promo?

    Nice to notice this thing in desktop version, when have been losed 300 € :(

    From accretited terms..

    Marketing Standards
    Must not use false, misleading or deceptive advertising.

    Those are Finnish version .

    First picture email. and second in desktop version.



    THRILLS misleading promo advertising: thrills.jpg,Jun 17, 2015 THRILLS misleading promo advertising: thrills2.jpg,Jun 17, 2015
     
  2. Jun 17, 2015
  3. Casino2014man

    Casino2014man Non-Gambler

    Occupation:
    Noneya
    Location:
    United Kingdom

    :O That is a big change, previously they just gave them to you for playing the deposit once, I am sure of it because I had some 2 weeks ago
     
  4. Jun 17, 2015
  5. barbara12

    barbara12 Senior Member

    Occupation:
    Retired
    Location:
    Canada
    Sticking with the class casinos that live up to their promises

    The only casinos I will deposit at is Slotsmillion, Tivoli and Betat. Although Betat aren't very generous in free spins I like their website that shows you exactly where you stand. Tivoli and Slotsmillion are always dependable on giving you what was offered. Can't say the same for a couple of casinos that I will not mention here. For some reason, I never did like Thrills casino.
     
  6. Jun 17, 2015
  7. Erik

    Erik I-Gaming Industry Representative

    Occupation:
    Affiliate Director
    Location:
    Tel Aviv
    Hi Miksaxxx

    I am sorry for the problem that arose, but as I told you when we spoke we are looking into it to see what happened with the communication for the mobile site. If there was a mistake I told you we would of course make right for us.

    Will update shortly

    Regards
    Erik
     
  8. Jun 17, 2015
  9. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    Hi and thanks for reply. Promotion term's has been allways readed usually in email ( if there is something special ) and mobile site havent tell anything.

    Like cs told me , this is maybe marketing peobles fold. They dint tell new rules in email promo.

    Regards
    Mikko
     
  10. Jun 17, 2015
  11. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    I still cant believe these guys SUB is 60x wagering.......:confused:
     
  12. Jun 18, 2015
  13. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    My mistake

    Ok , it has been solved. If i have pressed from email app that " pelaa nyt " i would have see those term's.
    But just went from mobile to browser playing.

    That 10 times wagering was right term.
     
  14. Jun 18, 2015
  15. Massipussi

    Massipussi Dormant account

    Occupation:
    Engineer
    Location:
    Finland
    There were a campaign a month ago where it even stated in those rules that You need wager Your depo only once. When did it and withdrew my money I got my account banned from future bonus spins. That came out to my knowing when I went to chat asking why I didn't get those Super Spins as promised. Their explonation was that "Im not keen on playing, just withdrawing my money" even I had played by Their book point by point. Calculated my depos for last Year and it was 7016 euros. LoL. Perhaps that's not playing at all in their books.

    I think that the real reasons were that 1. they had had a promotion fail; that "wager once" term which I played and then withdrew. Why I think that is my chat with casino rep via live chat; there rep did not know that terms were "play through once" and wanted to know where I had found that. It was on their own page.. easy link. Tried to get an answer for a real reason to ban me from future bonus spins, but got nothing.

    Second reason might be that I had been issuing problems with almost all of their promos; bonuses and spins had to be asked from live chat. Bonus Meter didn't work (for months!) and I had to prove my bonus games with screen shots and even then They didn't get those right. Without print/screen docs they would have counted only their flawed software. So I was an unease customer who was after his bonuses, spins and stuff promised. Got to known Thirlls Finnish customer service standards; Jarno was The Only One who got things fixed and understood my frustration when mailing pics and trying to prove me being right and They wrong. Otherwise unsatisfied and totally out of any standards. Even by understanding written text and its inner meaning. (had to explain everything like to a little child and even then girls from Thrills didn't understand what was the problem)

    I even once asked them to e-mail me my game play which they promised to send if I needed. I asked it but never got it! Didn't surprice me after all...

    Ok. Got then those Super Spins, but nothing after it.. still "empty" promo mails keep on coming. Did like Thrills and their campaigns, but these made it feel a little bit shady.
     
  16. Jun 19, 2015
  17. kidgloves

    kidgloves Experienced Member

    Occupation:
    Teacher
    Location:
    Leicester
    I think it's just a simple case of them adjusting the maths in the promo as it was too+ev for the player.
    WRx1 over the various deposits up to £500 to receive 20-25% of that value in free spins was always going to be a good promo for the player with average to above average luck.
    If you were a strict only play the deposit amount once and withdraw immediately on all super spins wins, then it wasn't hard to make a profit.
    I got the same promo as the OP and was considering going the whole hog and depositing the full £2000 for the full 200 super spins but luckily read the t's + c's and noticed the x10 wr change.
    So, let me see....play through £20,000 for a couple of hundred in free spins....nooooo thanks. I like a battle but not a massacre thanks very much.
    When these promo's started with the super spins, I thought they were generous, each week they were tweaked a little - slightly less free spins for same deposit amounts, etc and now the x10 wr has killed it dead for me.
    I'll still happily play at Thrills, I like the site a lot, but I think low hanging fruit has all but gone in these promos.
     
    2 people like this.
  18. Jun 19, 2015
  19. Casino2014man

    Casino2014man Non-Gambler

    Occupation:
    Noneya
    Location:
    United Kingdom
    Agree completely.

    The wager free super spins were what set thrills aside from the other casinos for me, especially since they lag, charge for card deposits and have limited games.

    I played purely for the free super spins. I only ever won one time from them, and spent it back in anyway. They will see a lot less of my £ now.

    :(
     
  20. Jun 19, 2015
  21. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    .

    I dint know that terms comed if i had pressed that "pelaa nyt " ( play now ).

    And that email dont say nothing about read term's, becouse it would have found in that link. If i would go straight from email ( pressed that ( pelaa nyt link) to play .

    Well becouse i losed that 500 € . The term's say that losed money give spins.

    So i getted those 50 super free spins ( winned 67€ )

    I din't have tryed the promo , if i would know straight that there is that new term.
    I am same with : it is simple calculating.

    Like bethard.com send promo , in email straight reads that deposit need to wager 5 times.

    But it goed now this way . Atleast something back from those 50 super free spins.
     
  22. Jun 19, 2015
  23. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    And also

    I would like that rep could answer this..

    Is it hard to but promotion terms availible in email , like 20 casinos can do it???

    With honest words.
     
  24. Jun 19, 2015
  25. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    Litle Poll

    Should casino email straight tell you:

    1: everything

    2 : where to read term's

    3: tell it later :)


    Just asking...;)
     
  26. Jun 21, 2015
  27. Erik

    Erik I-Gaming Industry Representative

    Occupation:
    Affiliate Director
    Location:
    Tel Aviv
    Hi Massipussi

    Super sorry to hear about the issues you been having, please PM me your username and I will take a look what the issue was.

    Regards
    Erik
     
  28. Jun 21, 2015
  29. Erik

    Erik I-Gaming Industry Representative

    Occupation:
    Affiliate Director
    Location:
    Tel Aviv
    Hi Kidgloves

    Im glad that you give us your feedback here regarding your view on our different SS promos. We will from time to time change the set up of the promos, and any feedback we get is greatly appreciated, so we know how to set up promos going forward to keep everyone happy. In this specific promo we had a 10x wager req. but we also handed out quite a few superspins for the deposits. This doesnt mean that this will be the set up everytime we run a super spins promo. We will however every time we run a promo like this show the terms in the landing page describing the promo to make sure there are no misunderstandings, and if unsure please ask our CS team for info.

    If you have anymore feedback or request please post them here or send them to me in a PM

    Have a great Sunday
    Erik
     
    1 person likes this.
  30. Jun 21, 2015
  31. Erik

    Erik I-Gaming Industry Representative

    Occupation:
    Affiliate Director
    Location:
    Tel Aviv
    Hi

    I will forward the request to the casino team, but for now we will always have the terms on the landingpage for the promo, so make sure you check there.

    Regards
    Erik
     
  32. Jun 22, 2015
  33. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    As you can ask from your customer finnish support , there clearly read's : As we and you want to keep everything simple, no trick's or threath's.
    So why would i check with the link , which i never didnt know to discover there. i just simple goed to full my skrill and deposit via mobile browser.. Where the term's dont come to my eye's to now where

    Maybe some finnish can confirm this....

    I have taked this to MGA..
     

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