thrills - account locked to provide source of funds. unresponsive and holding my cash

forgotlogin

Banned User
PABnononaccred
Joined
Nov 29, 2017
Location
Travelling
hello. i am a high roller and recently deposited multiple times (lose lose lose until i had deposited a total of 25k euros) playing mainly koi princess.
with my last deposit i won up to 83k balance, and withdrew.
documents were approved then told ny withdrawals in queue.
next day account locked contact support.. told to show proof of funds etc.
okay i sent a reply and this was 3 days ago and no response account still locked.

is there a rep here please
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
And here it starts. Casinos using AML's as an excuse to delay a withdrawal.

If they had concerns about the legitimacy of funds then they should have requested proof of income on deposit, not on withdrawal.
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
Apart from casinos' tentative handle of these undisclosed 'laws' that no one is ever privy to, and being fashionably intrusive for the hell of it, how can they ever truly expect us to trust them?

It's supposed to work both ways. An established casino recently asked me for re-verification, which, though annoying, was probably fair enough.

What got my goat was that this only came about withdrawal time. I could have deposited from now until eternity and no one would have given a flying fig about whether my credentials were up to date.

So although resolved amicably, I'll continue to treat casinos' intentions with suspicion, because more often than not they will be self-serving and hypocritical :cool:
 

forgotlogin

Banned User
PABnononaccred
Joined
Nov 29, 2017
Location
Travelling
yes i am always surprised at the short term unethical behavior of online casinos where i think they believe because they have an edge they should win Every time.. No. and treat customers fairly and we will probably play back our withdrawals in the long run... delays and complications simply makes me want to get my money and play elsewhere next time.
 

TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
Noticed the added option to choose and confirm source of wealth when nosing through my account there last week. Did make me shudder
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
Such pretentious bullshit wording isn't it. "Source of Wealth".....sounds like a fantasy role-playing level or weapon.

Why not just call it the "Magical Origins of Finance" or "Cave of Currency" and be done with it :mad:

Although in fairness, attaching my income should be straightforward enough as the file would only be about 4Kb :cool:
 

TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
Such pretentious bullshit wording isn't it. "Source of Wealth".....sounds like a fantasy role-playing level or weapon.

Why not just call it the "Magical Origins of Finance" or "Cave of Currency" and be done with it :mad:

Although in fairness, attaching my income should be straightforward enough as the file would only be about 4Kb :cool:

Lol.
 

Vibroverb

Full Member
Joined
Apr 13, 2017
Location
Europe
I think it's only going to get harder and harder, meaning more of these kind of policies. Helps with KYC, they are looking more responsible....I think this is all to appease the license givers.

I also think Casinos will go along with it and see how it affects their numbers before taking a decision if its good or bad. If they can remove fraudulent players with this measure, it's a plus. They have some more leverage on wise guys too. If the numbers are dropping they'll make them rise elsewhere with lower bonuses and higher withdrawal fees, etc. They will adjust for the loss they might get from players not wanting to provide source of wealth.

What happens if you say 'no, thanks, too instrusive'? Will they label you as a potential fraudster or worse? I also have an issue with the word 'wealth'. I'm not wealthy, neither is my paycheck, I work for peanuts.

It will be interesting to see how this develops...and what, if anything, players can do about it to prevent it being standard casino practice (upon withdrawal)...But I don't think anyone is still unclear why they do it upon withdrawal and not deposit. Casinos are not ethical, but they can afford to pretend they are. In the end, the house always wins.
 

forgotlogin

Banned User
PABnononaccred
Joined
Nov 29, 2017
Location
Travelling
still waiting and always told that its being looked into. total lack of communication and attempt to contact rep unsuccessful.
starting to wonder if i will ever see my money.
i am very distressed by this its a big amount of money i risked and to be in limbo like this with zero communcation its really bad
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I'll bet if they did ask for this on deposit (before they allowed you to) it would be less than 6 days to sort it out.
 

dpp00

Experienced Member
Joined
May 19, 2012
Location
uk
can one of the reps on here not just paste and copy the relevant wording of the document

that shows simply where it says , any ac holder with the same name /same address/ same deposit method/same age/same fecking everything

for years must be reverified, i read a post on here by jono 777 who i think was being asked this nonsense for a £100 withdrawal

id close my ac there and then (well after i got me money) on a side note i withdrew £2000 from a casino about 2 yrs ago and they sent

the money THEN asked me to reverify that's how a longtime loyal player should be treated and there not even accredited here anymore,

as it happens i said no thanks you've had enough documents and closed my ac, ohhh ive been meaning to rant this for a while now :thumbsup:
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
can one of the reps on here not just paste and copy the relevant wording of the document that shows simply where it says , any ac holder with the same name /same address/ same deposit method/same age/same fecking everything for years must be reverified

Thats enhanced KYC, its common and in line with UKGC guidelines (assuming you are in the UK)

This is Anti Money Laundering laws, which they won't post a copy of or answer any questions about as they know they aren't doing what it says.

They are available online if you want a (very long) read.

Not specific to this case, but I fail to see how ticking a box, saying where you get your money, in any way satisfies the act.
 

dpp00

Experienced Member
Joined
May 19, 2012
Location
uk
5 October 2017
Revised anti-money laundering advice for operators (excluding casino operators)

well i had a good long read,

nasty document as with most agenda driven nonsense on the pretense its there to protect customers and operators,

whats clear is your all potential money laundering criminals cause weather as they put it your low risk or high risk your still a risk and should treated

as such cause there's no inbetween,

but anyway so as not to drag out the post its perfectly obvious this act is being used by casinos to stall/delay payments in (fairness to cover there

own backsides) rather then actually not pay you (obviously im referring to the good casinos).

i can also state now the way its going the only next logical step for the great money laundering battle will be login in with your finger print

i guarantee you its coming oh well back to reading :thumbsup:
 

forgotlogin

Banned User
PABnononaccred
Joined
Nov 29, 2017
Location
Travelling
and this today live chat... losing my mind

I'm sorry however I cannot give you an update until I am updated I'm afraid..
14:36
ok. a week and issue unresolved.. no replies to emails and they even wont give you an answer.. please ask again or wait for a response this is terrible
14:34
Sure, however I'm afraid I cannot make them move any faster
Visitor822816
14:33
I'm not sure what is happening with your case unfortunately as all I can see is that they are investigating it
14:33
I'm terribly sorry that it seems that way.. we are not trying to keep anything from you
Visitor822816
really seems actually they do not want to pay me
14:32
i dont understand..they even ignore you too??
I have told our security team about it and they haven't gotten back to me yet I'm afraid
14:30
I'm sorry for this delay
14:24
Thanks!
Visitor822816
14:24
ok i waiting
I will ask our compliance team, bear with me please
14:23
Sorry to hear you feel that way! We are not trying to withhold anything
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
Well you can always PAB.

Sad that now casinos are using basically rogue tactics to delay payments. Seems like this is going to be a common practice among all casinos in a ploy not to pay you. Even the great and mighty videoslots tried this with a member not long ago.

Pathetic
 

ThrillsRep

Dormant account
Joined
Apr 20, 2017
Location
Malta
hello. i am a high roller and recently deposited multiple times (lose lose lose until i had deposited a total of 25k euros) playing mainly koi princess.
with my last deposit i won up to 83k balance, and withdrew.
documents were approved then told ny withdrawals in queue.
next day account locked contact support.. told to show proof of funds etc.
okay i sent a reply and this was 3 days ago and no response account still locked.

is there a rep here please

Hi forgotlogin,

Thank you for letting us know about the issue. We are investigating it at the moment as we have notified you via PM and will get back to you as soon as possible.

We wanted to apologize for the inconvenience you faced however as the Casinomeister is going through some changes unfortunately we couldn't react as there were no messages received.

Sorry once again for the delay,

Thrills rep
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Hi forgotlogin,

Thank you for letting us know about the issue. We are investigating it at the moment as we have notified you via PM and will get back to you as soon as possible.

We wanted to apologize for the inconvenience you faced however as the Casinomeister is going through some changes unfortunately we couldn't react as there were no messages received.

Sorry once again for the delay,

Thrills rep

If you think they are a high risk customer in regard to money laundering, how come you only asked for poi on withdrawal, not on deposit?
 

dpp00

Experienced Member
Joined
May 19, 2012
Location
uk
If you think they are a high risk customer in regard to money laundering, how come you only asked for poi on withdrawal, not on deposit?


you only become a high risk when your lucky enough to win and try to withdraw, before that whilst losein you were but a mere low risk

BUT STILL A RISK there wording not mine, have to say i find the lack of any rep input here surprising, this is causing a good deal of players a

lot of aggro and is not being addressed and i feel its worth a response,
 

Vibroverb

Full Member
Joined
Apr 13, 2017
Location
Europe
you only become a high risk when your lucky enough to win and try to withdraw, before that whilst losein you were but a mere low risk

BUT STILL A RISK there wording not mine, have to say i find the lack of any rep input here surprising, this is causing a good deal of players a

lot of aggro and is not being addressed and i feel its worth a response,

I agree, even more so, the Casinos should be giving more information to their players as to why they are required to ask them for this, because it is not nice to receive this suspicion of doubt from your favorite Casino. They should be more apologetic in asking for this because I cannot think they don't know that this is a hassle for players. I wonder if VIP's are treated the same? Not exactly VIP treatment is it?

I think the reps on here are not informed yet to the overall picture of this, which is all we've heard until now is the standard response without information
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
Love how anyone could be regarded as a money- launderer for the sake of a few hundred or even say a couple of grand.

What criminal is going to subject themselves to beating wagering for several hours, playing the likes of Starburst, Scruffy Duck and Immortal Romance? :laugh:

Fact is they'll circumvent any of these criteria, and casinos will always be a mainstay for cleaning bills :nod:

These super duper laws are purely implemented to angle for even more personal information. How much that ties in with your beliefs on global conspiracy theories is down to each individual of course:cool:
 

Vibroverb

Full Member
Joined
Apr 13, 2017
Location
Europe
well, even a few hundred must be loads to casinos. They make such a big deal when I win £3.08, the screen's having an orgasm, dripping with golden coins, then they ask me to risk thousands of my own money so I could withdraw it.

All kidding aside, this is just the start of it. I can see Bitcoins being worthless in the future unless the owner can prove he didn't get them through sources that the Authorities don't agree with. Heck, they can even confiscate your Bitcoins until you do that.

What happened? Seems like 5 years ago all the Casinos were shouting about how they put the customers first, how you get treated like a vip no matter who you are, now there exists this doubt, this us vs them vibe.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
No matter how angry we can be for having to go through all kinds of verifications no casino will reviel how or why or when.

Most of you should know the reason already. They can't tell a fraudster what to avoid or how to do it better next time, and the same with money laundering.
New laws are coming that are frustrating for casinos too. I just hope when they finally ask me that there seem to be a reason for it at that time.

For the OP I can see the reason for why it trigger the extra check. I just hope there is no reason for denying the cashout, but that he will get paid alright when they are done.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
No matter how angry we can be for having to go through all kinds of verifications no casino will reviel how or why or when.

Most of you should know the reason already. They can't tell a fraudster what to avoid or how to do it better next time, and the same with money laundering.
New laws are coming that are frustrating for casinos too. I just hope when they finally ask me that there seem to be a reason for it at that time.

For the OP I can see the reason for why it trigger the extra check. I just hope there is no reason for denying the cashout, but that he will get paid alright when they are done.

They can answer general questions though, and there is no provision in the act that says casinos have to apply this to every customer, it only has to be done if a customer is deemed high risk.

I can also see why it was triggered in this case, but, again, the deposits should have triggered it, not a withdrawal. If this customer was not deemed high risk when he deposited 25k, then winning from his last deposit should not trigger this alert. If everyone who wins makes a withdrawal, it doesn't mean everyone is a money launderer!
 
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