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thrills - account locked to provide source of funds. unresponsive and holding my cash

Discussion in 'Online Casinos' started by forgotlogin, Dec 4, 2017.

    Dec 4, 2017
  1. forgotlogin

    forgotlogin Newbie member

    Location:
    Finland
    hello. i am a high roller and recently deposited multiple times (lose lose lose until i had deposited a total of 25k euros) playing mainly koi princess.
    with my last deposit i won up to 83k balance, and withdrew.
    documents were approved then told ny withdrawals in queue.
    next day account locked contact support.. told to show proof of funds etc.
    okay i sent a reply and this was 3 days ago and no response account still locked.

    is there a rep here please
     
  2. Dec 4, 2017
  3. Jd666

    Jd666 RiffRaff CAG mm4

    Occupation:
    Maggot Farmer
    Location:
    Republic Of West Yorkshire
  4. Dec 4, 2017
  5. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    And here it starts. Casinos using AML's as an excuse to delay a withdrawal.

    If they had concerns about the legitimacy of funds then they should have requested proof of income on deposit, not on withdrawal.
     
    rena35 and FavoPlayer like this.
  6. Dec 4, 2017
  7. goatwack

    goatwack Denny, two is great, but three is a crowd CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Apart from casinos' tentative handle of these undisclosed 'laws' that no one is ever privy to, and being fashionably intrusive for the hell of it, how can they ever truly expect us to trust them?

    It's supposed to work both ways. An established casino recently asked me for re-verification, which, though annoying, was probably fair enough.

    What got my goat was that this only came about withdrawal time. I could have deposited from now until eternity and no one would have given a flying fig about whether my credentials were up to date.

    So although resolved amicably, I'll continue to treat casinos' intentions with suspicion, because more often than not they will be self-serving and hypocritical :cool:
     
    rena35 likes this.
  8. Dec 4, 2017
  9. forgotlogin

    forgotlogin Newbie member

    Location:
    Finland
    yes i am always surprised at the short term unethical behavior of online casinos where i think they believe because they have an edge they should win Every time.. No. and treat customers fairly and we will probably play back our withdrawals in the long run... delays and complications simply makes me want to get my money and play elsewhere next time.
     
  10. Dec 4, 2017
  11. adamtheaddict

    adamtheaddict Senior Member

    Occupation:
    fruits
    Location:
    Kent
    Noticed the added option to choose and confirm source of wealth when nosing through my account there last week. Did make me shudder
     
  12. Dec 4, 2017
  13. goatwack

    goatwack Denny, two is great, but three is a crowd CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Such pretentious bullshit wording isn't it. "Source of Wealth".....sounds like a fantasy role-playing level or weapon.

    Why not just call it the "Magical Origins of Finance" or "Cave of Currency" and be done with it :mad:

    Although in fairness, attaching my income should be straightforward enough as the file would only be about 4Kb :cool:
     
    trancemonkey and chiya like this.
  14. Dec 4, 2017
  15. adamtheaddict

    adamtheaddict Senior Member

    Occupation:
    fruits
    Location:
    Kent
    Lol.
     
  16. Dec 4, 2017
  17. Vibroverb

    Vibroverb Experienced Member

    Location:
    Europe
    I think it's only going to get harder and harder, meaning more of these kind of policies. Helps with KYC, they are looking more responsible....I think this is all to appease the license givers.

    I also think Casinos will go along with it and see how it affects their numbers before taking a decision if its good or bad. If they can remove fraudulent players with this measure, it's a plus. They have some more leverage on wise guys too. If the numbers are dropping they'll make them rise elsewhere with lower bonuses and higher withdrawal fees, etc. They will adjust for the loss they might get from players not wanting to provide source of wealth.

    What happens if you say 'no, thanks, too instrusive'? Will they label you as a potential fraudster or worse? I also have an issue with the word 'wealth'. I'm not wealthy, neither is my paycheck, I work for peanuts.

    It will be interesting to see how this develops...and what, if anything, players can do about it to prevent it being standard casino practice (upon withdrawal)...But I don't think anyone is still unclear why they do it upon withdrawal and not deposit. Casinos are not ethical, but they can afford to pretend they are. In the end, the house always wins.
     
  18. Dec 6, 2017
  19. forgotlogin

    forgotlogin Newbie member

    Location:
    Finland
    still waiting and always told that its being looked into. total lack of communication and attempt to contact rep unsuccessful.
    starting to wonder if i will ever see my money.
    i am very distressed by this its a big amount of money i risked and to be in limbo like this with zero communcation its really bad
     
  20. Dec 6, 2017
  21. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    I'll bet if they did ask for this on deposit (before they allowed you to) it would be less than 6 days to sort it out.
     
  22. Dec 6, 2017
  23. dpp00

    dpp00 Experienced Member

    Occupation:
    house husband
    Location:
    uk
    can one of the reps on here not just paste and copy the relevant wording of the document

    that shows simply where it says , any ac holder with the same name /same address/ same deposit method/same age/same fecking everything

    for years must be reverified, i read a post on here by jono 777 who i think was being asked this nonsense for a £100 withdrawal

    id close my ac there and then (well after i got me money) on a side note i withdrew £2000 from a casino about 2 yrs ago and they sent

    the money THEN asked me to reverify that's how a longtime loyal player should be treated and there not even accredited here anymore,

    as it happens i said no thanks you've had enough documents and closed my ac, ohhh ive been meaning to rant this for a while now :thumbsup:
     
    ed skull murphy likes this.
  24. Dec 6, 2017
  25. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Thats enhanced KYC, its common and in line with UKGC guidelines (assuming you are in the UK)

    This is Anti Money Laundering laws, which they won't post a copy of or answer any questions about as they know they aren't doing what it says.

    They are available online if you want a (very long) read.

    Not specific to this case, but I fail to see how ticking a box, saying where you get your money, in any way satisfies the act.
     
  26. Dec 7, 2017
  27. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
    Don't give them any ideas. Ticking a box will do nicely for me!
     
  28. Dec 7, 2017
  29. dpp00

    dpp00 Experienced Member

    Occupation:
    house husband
    Location:
    uk
    5 October 2017
    Revised anti-money laundering advice for operators (excluding casino operators)

    well i had a good long read,

    nasty document as with most agenda driven nonsense on the pretense its there to protect customers and operators,

    whats clear is your all potential money laundering criminals cause weather as they put it your low risk or high risk your still a risk and should treated

    as such cause there's no inbetween,

    but anyway so as not to drag out the post its perfectly obvious this act is being used by casinos to stall/delay payments in (fairness to cover there

    own backsides) rather then actually not pay you (obviously im referring to the good casinos).

    i can also state now the way its going the only next logical step for the great money laundering battle will be login in with your finger print

    i guarantee you its coming oh well back to reading :thumbsup:
     
  30. Dec 7, 2017
  31. forgotlogin

    forgotlogin Newbie member

    Location:
    Finland
    and this today live chat... losing my mind

    I'm sorry however I cannot give you an update until I am updated I'm afraid..
    14:36
    ok. a week and issue unresolved.. no replies to emails and they even wont give you an answer.. please ask again or wait for a response this is terrible
    14:34
    Sure, however I'm afraid I cannot make them move any faster
    Visitor822816
    14:33
    I'm not sure what is happening with your case unfortunately as all I can see is that they are investigating it
    14:33
    I'm terribly sorry that it seems that way.. we are not trying to keep anything from you
    Visitor822816
    really seems actually they do not want to pay me
    14:32
    i dont understand..they even ignore you too??
    I have told our security team about it and they haven't gotten back to me yet I'm afraid
    14:30
    I'm sorry for this delay
    14:24
    Thanks!
    Visitor822816
    14:24
    ok i waiting
    I will ask our compliance team, bear with me please
    14:23
    Sorry to hear you feel that way! We are not trying to withhold anything
     
  32. Dec 7, 2017
  33. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Well you can always PAB.

    Sad that now casinos are using basically rogue tactics to delay payments. Seems like this is going to be a common practice among all casinos in a ploy not to pay you. Even the great and mighty videoslots tried this with a member not long ago.

    Pathetic
     
  34. Dec 7, 2017
  35. ThrillsRep

    ThrillsRep Accredited Casino Representative

    Occupation:
    Regular Super Hero, Thrill Seeker and self proclai
    Location:
    Malta
    Hi forgotlogin,

    Thank you for letting us know about the issue. We are investigating it at the moment as we have notified you via PM and will get back to you as soon as possible.

    We wanted to apologize for the inconvenience you faced however as the Casinomeister is going through some changes unfortunately we couldn't react as there were no messages received.

    Sorry once again for the delay,

    Thrills rep
     
  36. Dec 7, 2017
  37. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    If you think they are a high risk customer in regard to money laundering, how come you only asked for poi on withdrawal, not on deposit?
     
  38. Dec 7, 2017
  39. dpp00

    dpp00 Experienced Member

    Occupation:
    house husband
    Location:
    uk

    you only become a high risk when your lucky enough to win and try to withdraw, before that whilst losein you were but a mere low risk

    BUT STILL A RISK there wording not mine, have to say i find the lack of any rep input here surprising, this is causing a good deal of players a

    lot of aggro and is not being addressed and i feel its worth a response,
     

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