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thrills - account locked to provide source of funds. unresponsive and holding my cash

Discussion in 'Online Casinos' started by forgotlogin, Dec 4, 2017.

  1. forgotlogin

    forgotlogin Newbie member

    hello. i am a high roller and recently deposited multiple times (lose lose lose until i had deposited a total of 25k euros) playing mainly koi princess.
    with my last deposit i won up to 83k balance, and withdrew.
    documents were approved then told ny withdrawals in queue.
    next day account locked contact support.. told to show proof of funds etc.
    okay i sent a reply and this was 3 days ago and no response account still locked.

    is there a rep here please
  2. JdRocks

    JdRocks RiffRaff CAG mm4

  3. colinsunderland

    colinsunderland Experienced Member webby MM webmeister

    And here it starts. Casinos using AML's as an excuse to delay a withdrawal.

    If they had concerns about the legitimacy of funds then they should have requested proof of income on deposit, not on withdrawal.
  4. goatwack

    goatwack Heathen Philosopher CAG

    Apart from casinos' tentative handle of these undisclosed 'laws' that no one is ever privy to, and being fashionably intrusive for the hell of it, how can they ever truly expect us to trust them?

    It's supposed to work both ways. An established casino recently asked me for re-verification, which, though annoying, was probably fair enough.

    What got my goat was that this only came about withdrawal time. I could have deposited from now until eternity and no one would have given a flying fig about whether my credentials were up to date.

    So although resolved amicably, I'll continue to treat casinos' intentions with suspicion, because more often than not they will be self-serving and hypocritical :cool:
  5. forgotlogin

    forgotlogin Newbie member

    yes i am always surprised at the short term unethical behavior of online casinos where i think they believe because they have an edge they should win Every time.. No. and treat customers fairly and we will probably play back our withdrawals in the long run... delays and complications simply makes me want to get my money and play elsewhere next time.
  6. adamtheaddict

    adamtheaddict Senior Member

    Noticed the added option to choose and confirm source of wealth when nosing through my account there last week. Did make me shudder
  7. goatwack

    goatwack Heathen Philosopher CAG

    Such pretentious bullshit wording isn't it. "Source of Wealth".....sounds like a fantasy role-playing level or weapon.

    Why not just call it the "Magical Origins of Finance" or "Cave of Currency" and be done with it :mad:

    Although in fairness, attaching my income should be straightforward enough as the file would only be about 4Kb :cool:
  8. adamtheaddict

    adamtheaddict Senior Member

  9. Vibroverb

    Vibroverb Full Member

    I think it's only going to get harder and harder, meaning more of these kind of policies. Helps with KYC, they are looking more responsible....I think this is all to appease the license givers.

    I also think Casinos will go along with it and see how it affects their numbers before taking a decision if its good or bad. If they can remove fraudulent players with this measure, it's a plus. They have some more leverage on wise guys too. If the numbers are dropping they'll make them rise elsewhere with lower bonuses and higher withdrawal fees, etc. They will adjust for the loss they might get from players not wanting to provide source of wealth.

    What happens if you say 'no, thanks, too instrusive'? Will they label you as a potential fraudster or worse? I also have an issue with the word 'wealth'. I'm not wealthy, neither is my paycheck, I work for peanuts.

    It will be interesting to see how this develops...and what, if anything, players can do about it to prevent it being standard casino practice (upon withdrawal)...But I don't think anyone is still unclear why they do it upon withdrawal and not deposit. Casinos are not ethical, but they can afford to pretend they are. In the end, the house always wins.
  10. forgotlogin

    forgotlogin Newbie member

    still waiting and always told that its being looked into. total lack of communication and attempt to contact rep unsuccessful.
    starting to wonder if i will ever see my money.
    i am very distressed by this its a big amount of money i risked and to be in limbo like this with zero communcation its really bad

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