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This post focuses on the positive - EXCELLENT SERVICE FROM BELLEROCK

Discussion in 'Online Casinos' started by BigPD, Jul 11, 2008.

    Jul 11, 2008
  1. BigPD

    BigPD Dormant account

    IT Consultant
    Ajax, ON
    I have been reading this forum for a long time, and while it is a great source to track some of the more problematic online gaming sites - I want to take this opportunity to write about a very positive experience I had with an online casino site.

    I have to tell you that the bulk of my gaming online is usually restricted to poker - but once in a while I like to dabble in on online casino as well. I did that this last weekend - on Riverbelle - run by Bellerock gaming.

    I had been a very regular customer of Bellerock when they had their poker sites - mainly the The Gaming Club - however Bellerock no longer operates their poker sites. But I got the itch to play in the Riverbelle casino there again after quite a long absence.

    Well, I did get lucky - and made a good sized hit on one of the slot machines.

    When I went to cash out I found that I could not by my usual means (Instadebit - I live in Canada), and since I made my last deposit on a VISA card the only withdrawal method was by couriered cheque.

    I have never withdrawn from an online site by cheque before - the e-wallets are much too efficient and was a little afraid of when the cheque might arrive.

    I made my cashout request on July 6 - a Sunday and I couldnt believe it when the Fedex truck rolled up on July 9 with the cheque drawn on a Canadian bank in tow.

    WOW - three days for a cheque withdrawal. Thats certainly much faster than most instances I have heard from other players.

    BELLEROCK - you rock ! - even when I was a regular poker customer of yours - your customer service was superior - and in this case doubly so!!

    When I hear of all the negative instances people write about on this board about their online gaming experiences - I just thought it would be refreshing to focus on the positive for a change.

    BELLEROCK - you have proven to me your committment to customer service

    3 people like this.
  2. Jul 11, 2008
  3. Westland Bowl

    Westland Bowl Tin Foil Hat Club Member CAG PABnonaccred

    not applicable
    Personally, I've always had good service from the BelleRock casinos: Lucky Nugget and RiverBelle. Checks came promptly and when one of them took a while to come, they suggested that I open a QT account which worked out very well.
  4. Jul 11, 2008
  5. Simmo!

    Simmo! Moderator Staff Member

    Web Dev.
    Good to hear and congrats on the win :thumbsup:

    Out of interest, you guys that use Belle Rock regularly - how fast does their support dept. respond these days? About 2/3 years back they used to get a lit of stick for being really slow - like over 24hrs - but were aware and looking to improve it. Is it much better now?

    The few groups that do weekend cashouts give themself a nice competitive advantage IMO.
  6. Jul 11, 2008
  7. BigPD

    BigPD Dormant account

    IT Consultant
    Ajax, ON
    My email query about my withdrawal status was answered within 8 hours.
    Last edited: Jul 11, 2008
    1 person likes this.
  8. Jul 11, 2008
  9. lauram

    lauram Dormant account

    self employed
    Never had a prob with bellrock after the 24 hours change your mind its norm just
    a few hours and back into my instadebit. One day the new games had come out
    and i had past the 24 hours got hold of person on phone said i want half and half back to account just as they had been ready to deposit back to instadebit -she says might take a few. Well few wasnt the word within 3 min instadebit had their 150 and i had 150 to play with.

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