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This is getting old !

Discussion in 'Casino Complaints - Bonus Issues' started by texas hooters, Jul 6, 2006.

    Jul 6, 2006
  1. texas hooters

    texas hooters Dormant account

    Occupation:
    Oil and Gas
    Location:
    Texas
    This is getting old ! (All Jackpots Bonus Issue)

    I am so tired of having to fight for what is offered to me !!!


    Dear XXXXX,

    Thank you for contacting All Jackpots Casino about our promotion.

    According to the promotion terms and conditions you had to deposit $50
    and up in order to be Eligible for this promotion.

    I'm sorry if this confusion lessened your enjoyment of your bonus, but
    am sure that you will enjoy many more exciting promotions and bonuses
    with us in the future.

    Should you have any additional questions or comments, please don't
    hesitate to contact our Customer Service Desk on the toll-free numbers
    listed below. We are available 24 hours a day, 7 days a week for your
    convenience.

    Best Regards,
    Nicky

    All Jackpots Casino Customer Service
    A Jackpot Factory Casino
    You must register/login in order to see the link.

    Call us toll-free 24 hours a day from the following countries:
    USA: 1-866-864-2506
    Canada: 1-888-328-4054
    UK: 0800-917-9087
    or email us at This email is not visible to you.
    -------------------------------------------------------
    You have received this mail because you have contacted the Jackpot
    Factory Group. If you prefer not to receive mailings from us, simply enter
    your e-mail address on the page below:
    You must register/login in order to see the link.

    You may view our anti-spam policy below.
    You must register/login in order to see the link.

    Queries? Write to: SquareIt Ltd., 1934 Driftwood Bay, Belize, BZ,
    Central America


    On July 6, 2006 at 1:26 AM, J. XXXXXXXXX <XXXXXXXXX@XXXglobal.net>
    wrote:

    >
    >I deposited $28.00 and have not received the bonus yet ?
    >
    > JXXXX XXXXXXXXX
    > VajrXXXXXXXX
    >
    >
    >All Jackpots Casino <support@alljackpots.com> wrote:
    > PID: 3481
    >
    >************************************************
    >100% Match bonus at All Jackpots Casino this weekend!
    >************************************************
    >
    >Hi Janet,
    >
    >Get a 100% match bonus, up to $50, on your deposits
    >between 5:00 p.m. EDT on Friday, June 30th
    >and 11:59 p.m. EDT on Tuesday, July 4th.

    >
    >Your account, VajrXXXXXXXXX, will be credited by 5 p.m. EDT
    >on Wednesday, July 5th.
    >
    >Grab the bonus before it’s too late!
    >
    >Charlie Burton
    >All Jackpots Casino
    >You must register/login in order to see the link.
    >A Jackpot Factory Casino
    >You must register/login in order to see the link.
    >--------------------------------------------------------------------
    >- Should you have any further questions regarding this promotion,
    >please do not hesitate to contact us at: This email is not visible to you.,
    >quoting the promotion ID above.
    >- You may have difficulties making a Credit Card deposit due to online
    >banking regulations. Be sure to use NETeller, eCheck or Click2Pay,
    >our most recommended deposit methods!
    >--------------------------------------------------------------------
    >* Terms and conditions
    >- JXXXXX, this is an exclusive promotional
    >invitation to you from All Jackpots Casino. You may not
    >transfer or forward this invitation to any
    >third party.
    >- You will be awarded a 100% match bonus up to $50 if you
    >deposit and wager at least $50
    >between 5 p.m. EDT on Friday, June 30th and 11:59 pm EDT
    >on Tuesday, July 4th.
    >- Bonuses will be awarded into your account by 5 p.m. EDT,
    >on Wednesday, July 5th.
    >- Under the ClearPlay Bonus System all bonuses are subject
    >to a minimum playthrough requirement before they are
    >transferred to a player’s cash balance and available to
    >be withdrawn.
    >* Regular Players must playthrough the bonus 30 times before
    >it is transferred into their cash balance.
    >* Members of the Jackpot Factory VIP Lounge must playthrough
    >the bonus 15 times before it is transferred into their cash
    >balance.
    >* Different games contribute a different percentage of
    >the wager towards the required playthrough:
    >* Slots, American Roulette and Parlor Games – 100%
    >* Table Poker games, Casino War, Sicbo and all Roulettes
    >except American Roulette – 50%
    >* Video Poker games, Craps, Baccarat and all Blackjacks
    >except Classic Blackjack – 10%
    >* Classic Blackjack – 2%
    >For example, to meet the 30x playthrough requirement on a 10 credit
    bonus,
    >the player may wager 300 credits on slots or 600 credits on table
    poker..
    >- The decision of the casino is final and no correspondence
    >will be entered into.
    >---------------------------------------------------------------------
    >
    >You are receiving this email from All Jackpots Casino because
    >you are a member of the casino.
    >
    >If you wish to stop receiving mail, please enter your email
    >address on the page below:
    >You must register/login in order to see the link.
    >
    >Learn more about our mail policies here:
    >You must register/login in order to see the link.
    >
    >Queries? Write to: SquareIt Ltd., 1934 Driftwood Bay,
    >Belize, BZ, Central America
    >
    >
    >
     
    Last edited: Jul 6, 2006
  2. Jul 6, 2006
  3. NoMouthToScream

    NoMouthToScream Experienced Member

    Occupation:
    Employed
    Location:
    USA
    I don't know about what you read. But it is clearly stated.

    You will be awarded a 100% match bonus up to $50 if you
    >deposit and wager at least $50

    >between 5 p.m. EDT on Friday, June 30th and 11:59 pm EDT
    >on Tuesday, July 4th.
    >- Bonuses will be awarded into your account by 5 p.m. EDT,
    >on Wednesday, July 5th.


    :what:
     
  4. Jul 6, 2006
  5. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    You're right, NoMouthToScream, except that anyone glancing at that e-mail would assume that anything up to $50 would still receive a 100% bonus. That's what happens when casinos cut and paste between different promotions - it wouldn't have hurt CS to admit they sent out a confusing e-mail and credit the lesser bonus.
     
  6. Jul 6, 2006
  7. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    I agree. This is an ambiguous email offer that is subtly different from the actual T&C, which says:

    "You will be awarded a 100% match bonus up to $50 if you deposit and wager at least $50 between 5 p.m. EDT on Friday, June 30th and 11:59 pm EDT on Tuesday, July 4th."

    The casino needs to honour that email they sent which misled you imo.

    If the Jackpot Factory rep is still here I would appeal to him/her because this could be sloppy CS rather than malicious intent. Failing that - lodge a complaint with eCOGRA.
     
  8. Jul 6, 2006
  9. texas hooters

    texas hooters Dormant account

    Occupation:
    Oil and Gas
    Location:
    Texas
    Sloppy I would say ! It states up to $50 in two different places in the email. I would think they have had enough trouble as of lately and would have gotten rid of all the sloppy CS !

    Thanks for your replies ! I will contact the rep and see what he has to say.
     
  10. Jul 9, 2006
  11. texas hooters

    texas hooters Dormant account

    Occupation:
    Oil and Gas
    Location:
    Texas
    Issue Resolved !

    I am happy to say that this issue has been resolved by David Brickman, JF Spokesperson. Thank You David :thumbsup:
     
  12. Jul 10, 2006
  13. paul1

    paul1 Dormant account

    I'm glad this worked out for you, Texas Hooters, and thumbs up to the casino for working it out.

    However, I can't help but notice the address on your email. The old "1934 Driftwood Bay in Belize".

    Honestly, this has to be the most FAMOUS address in the world short of 1600 Pennsylvania Ave. Someday I've just got to go to Belize and see what it looks like and take a picture of it. :D
     
    Last edited: Jul 10, 2006

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