TheBreeze1355 vs Rich Palms Casino

TheBreeze1355

Newbie member
PABnonaccred
Joined
Nov 14, 2020
Location
North Carolina
Hello,
This is my first post, and per the rules: I cannot find a casino representative. I looked at the list, and RICH PALMS CASINO is not listed.

After filling out withdrawal papers, I made my 1st withdrawal of $360.00 from RICH PALMS CASINO. My withdrawal preference was to my bank. I was told by their Finance Department the Bank Wire Transfer was under maintenance, so they would send my withdrawal to my Bitcoin wallet.

They wanted my BTC Bitcon Wallet hash/ID. I told them I was a newbie to Bitcoin and was clueless about what they wanted. The Finance Dept. emailed back and said, this is the number you gave us. It was a string of numbers & letters. I did not give them any numbers, and have all of the original emails from the casino and me proving I did not email that Hash/ID.

Long story short: It was the wrong hash/ID; therefore, the money did NOT reach my BTC Wallet. My BTC Wallet is Coinbase, and after several emails from them, I found the correct Hash/Id, and sent it to Rich Palms, but they will not withdraw the original and deposit to the correct address. I am out of $360.00. I tried to contact their Gaming License, but found out, they do not have one.

Any and all help would certainly be appreciated. I have all email correspondence, plus screen shots of my account proving the money never arrived; therefore, if you need them, please let me know.

I look forward to hearing from you. Thank you.
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
TBH I truly do play at very few casinos and don't see it listed at a glance, be that accredited, grey or rogue. I'm fairly sure, any savvy members as able, can reply.

In the interim, you can always view the PAB system here at Casinomeister and see if it is something available to you >

Submit Your Online Casino Complaint - Casinomeister
 
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danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
Sounds to me like they've done what you asked, and sent it to the hash you gave. The problem as I understand it is there are no checks with bitcoin - once the money is gone, it's gone. The recipient may choose to send it back I suppose, but they don't have to. So you're ultimately requesting the casino pay out twice - once to whoever's details you gave, and again to yourself.

They won't have to do that, so I'd be playing on you making clear to them that you didn't really know what you were doing. But I would also be prepared to have lost the money.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Sounds to me like they've done what you asked, and sent it to the hash you gave. The problem as I understand it is there are no checks with bitcoin - once the money is gone, it's gone. The recipient may choose to send it back I suppose, but they don't have to. So you're ultimately requesting the casino pay out twice - once to whoever's details you gave, and again to yourself.

They won't have to do that, so I'd be playing on you making clear to them that you didn't really know what you were doing. But I would also be prepared to have lost the money.
He said he didn't give them any numbers?
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
well yes, i think thats his point, they sent it to someone else :)

And this is it - either they just randomly chose an account to send it to (which seems unlikely!), or an incorrect number was supplied to them by someone.

Bitcoin. Pseudocurrency with few protections. Yuck!
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
And this is it - either they just randomly chose an account to send it to (which seems unlikely!), or an incorrect number was supplied to them by someone.

Bitcoin. Pseudocurrency with few protections. Yuck!
Well human error happens and if the OP genuinely didn't send a wallet address to them, then obviously they should pay him, their mistake. If however, he did supply the address then he shouldn't get paid again.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Rich Palms Casino? Is this like Rosy Palms and her Five Sisters Casino?
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Hello,
This is my first post, and per the rules: I cannot find a casino representative. I looked at the list, and RICH PALMS CASINO is not listed.

...

Sorry to hear of your woes. Bitcoin is full of possible pitfalls and errors one can make. Believe me - been there, done that. :rolleyes:

Since you are in the States, unless you are in a state that has properly licensed online casinos - like New Jersey, you have no protection. But saying this, this looks like a possible error on your part giving them the wrong BTC code string. Once it is gone, it's gone.

So using BTC, one must use caution - there is an article here about this: Cryptocurrency Online Gambling Guide - Casinomeister

Thanks for joining our forum. I'm sorry what prompted joining was from a bad experience, but hang in there (here) and you will become a better more savvy gambler. :thumbsup:
:cheers:
 
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KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
They wanted my BTC Bitcon Wallet hash/ID. I told them I was a newbie to Bitcoin and was clueless about what they wanted. The Finance Dept. emailed back and said, this is the number you gave us. It was a string of numbers & letters. I did not give them any numbers, and have all of the original emails from the casino and me proving I did not email that Hash/ID.
This is very strange - what was the Btc address they had, and where did they get it from, if not from you?
I have never heard of a case like this before!

I have worked with this group since 2008, and although they had new owners about 14 months ago, I do have contacts there I can ask for help if you can't resolve this yourself.

Welcome to the forum! :thumbsup:
KK
 

TheBreeze1355

Newbie member
PABnonaccred
Joined
Nov 14, 2020
Location
North Carolina
Sounds to me like they've done what you asked, and sent it to the hash you gave. The problem as I understand it is there are no checks with bitcoin - once the money is gone, it's gone. The recipient may choose to send it back I suppose, but they don't have to. So you're ultimately requesting the casino pay out twice - once to whoever's details you gave, and again to yourself.

They won't have to do that, so I'd be playing on you making clear to them that you didn't really know what you were doing. But I would also be prepared to have lost the money.

Hello, thank you for your reply. I did not provide the casino with that hash/ID. They are the ones who sent it to me in an email.
 

TheBreeze1355

Newbie member
PABnonaccred
Joined
Nov 14, 2020
Location
North Carolina
This is very strange - what was the Btc address they had, and where did they get it from, if not from you?
I have never heard of a case like this before!

I have worked with this group since 2008, and although they had new owners about 14 months ago, I do have contacts there I can ask for help if you can't resolve this yourself.

Welcome to the forum! :thumbsup:
KK
Hello,
Thank your for your reply. I never gave them anything, and have no clue from where they came. Below is a copy/paste of the email exchange about it. I have removed the name for privacy.


Dear ___________

Hope you are doing great!
This is _______ _______, the Finance Department representative with Rich Palms Casino.
Since the "Wire Transfer" payment solution is under maintenance at the moment, we would kindly ask you to confirm your current BTC wallet, so that we can distribute the funds there.
We rely on your understanding and looking forward for your response!

Best regards,
__________ __________
Finance Department
Rich Palms Casino

10/22/2020 11:50 (EST)
Hello __________,
Thank you for your email. I'm new to Bitcoin and Coinbase. What is a BTC Wallet? My Bitcoin account is with Coinbase, but I know very little to nothing about Bitcoins. Can you tell me exactly what you want so I can try to find it. My Coinbase account email is different from this one.
Regards,
___________ ___________


Dear _________
Thank you for your response.
Please be kindly advised that a Bitcoin address, or simply address, is an identifier of 26-35 alphanumeric characters, beginning with the number 1 or 3 that represents a possible destination for a bitcoin payment.
The address you have provided us previously is 1AWFZhxpQGMmSv9KQjRHi1j4bdhPkhh5Qs.

Looking forward to hearing back from you.
Best regards,
__________ ___________
Finance Department
Rich Palms Casino

I never gave them those numbers, and have no idea where they came from unless it was the copy/paste address I used to make the deposit, but I never gave those numbers to anyone other than Coinbase. Whenever I made the deposit there was a string of letters/numbers that I had to copy and paste into my Coinbase account in order for Coinbase to pay the casino.
Since that time, I have contacted Coinbase and got my correct address and sent it to the Finance Department. I also asked Coinbase to try to locate where the money went, and they said it would take some time to do so.
Thank you.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
There is no $360 transaction to that hash?
What date was the email sent to you with the bitcoin address in?
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
well I would be questioning how there was no $360 transaction made to that hash on or before that date.
 
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