The Viper bug strikes again

[GrandMaster]

Study the picture carefully. There is something very wrong here.

 

[Simmo!]

Study the picture carefully. There is something very wrong here.

I wouldn't complain GM

 

[vgyhnji]

If someone can explain how I turn two screenshots into a small enough file to upload here we could compare my PP/MG glitch from a while ago.

 

[The Dude]

If someone can explain how I turn two screenshots into a small enough file to upload here we could compare my PP/MG glitch from a while ago.

You'll need to post them in separate posts. If they are posted together in the same posting, they will appear as links. Was that what you were asking??

 

[The Dude]

GM - have you contacted anyone about this?

 

[vgyhnji]

Bryan I get this message from the upload manager.

File Too Large. Limit for this filetype is 100.0 KB. Your file is 489.5 KB.

Each screenshot is saved as a word document.

Can I make this smaller?

 

[KasinoKing]

Cut and paste it into 'Paint'.
Reduce size to about 70% using 'atributes'
Then 'save as' a jpeg format.

Should be able to upload like this:-

Kasino King enjoying a beer in Czech Republic at crazy 30p (55c) per pint!!!

 

[vgyhnji]

Thanks KK - I can play online but I can't paint!!! - what am I like!

Anyway here at last are my screenshots from some time ago at PP/MG - the first image I took, because I had somehow been dealt a further card to a BJ!! -the second was the revised image when I returned to the game after saving the first screenshot!! - FL nor MG came up with any helpful answers.

 

[vgyhnji]

And the second one...

 

[Gluten]

Ouchies to the both of you. This doesn't inspire an increased sense of faith in online gambling.

 

[GrandMaster]

GM - have you contacted anyone about this?

I sent an e-mail to customer support, and they forwarded it to their software technicians to investigate.

 

[Gluten]

To the both of you: What does PlayCheck state? The same results? Or different?

 

[GrandMaster]

According to Playcheck the ace of spades is the 7 of hearts.

 

[vgyhnji]

Playcheck recorded my hand as 9, K, 8 - apparently no trace of the original A, K.

For me there were always two main questions:

1. how can any software possibly hit on a BJ?

2. how can A, K, 8 show as 'Soft 19' and be 'Bust'?

History now, but its the only software I have ever had this type of thing happen to me.

 

[caruso]

Good grief.

Amazing that this could happen, with PriceWaterhouseCooper checking and verifying the software so diligently on a daily basis.

 

[caruso]

I don't have a screenshot for this because I just played through in total bewilderment, but a few months ago I was dealt AA. I couldn't split, and, on drawing to the soft 12, and 10 busted me. Nothing showed up as incorrect in the playcheck logs, but I know for a fact my initial hand was AA.