Thanks KK - I can play online but I can't paint!!! - what am I like!
Anyway here at last are my screenshots from some time ago at PP/MG - the first image I took, because I had somehow been dealt a further card to a BJ!! -the second was the revised image when I returned to the game after saving the first screenshot!! - FL nor MG came up with any helpful answers.
I don't have a screenshot for this because I just played through in total bewilderment, but a few months ago I was dealt AA. I couldn't split, and, on drawing to the soft 12, and 10 busted me. Nothing showed up as incorrect in the playcheck logs, but I know for a fact my initial hand was AA.