The Venetian Abuse Of Patrons Is Pandemic!


Banned User - flamming, disrespecting admin,
Dec 10, 2006
Heard about the results of the case below on 4-8-2010 via Stanford Wong's This was actually the first time I heard of this case (on 4-8-2010). Yet this case happens to be very similar to what I experienced in 2005. So much is available to the public on patron abuse and legal cases as well as legal issues but after all my research I never heard and/or found a single word about this case/incident.

Obviously, my attorney was aware of the Venetian's on-going abuse of patrons but he never shared that with me when I inquired if he was aware of anything similar to what I experienced. I guess he was but for whatever reason he chose not to share that fact with me.

Anyway see the article from below that was sent to me via email so I have not posted the link but I can find a link and post I assume, if needed. Also below, follows some comments by advantage player, LVBear regarding the case from his site

Originally posted on Green Chip

LAS VEGAS – "The jury verdict was delivered (Wednesday). Here is what I know so far, and my impressions from having read the court file: This case began in 2004. The victim is not an advantage player; just an average casino patron from New York. His room was paid for, not comped. It appears to be a case where no one employed by the Venetian used any common sense. The Venetian employees seemed to be hell-bent on escalating a minor incident. Racial overtones appear to be involved as well; the patron/victim is African-American.

The guards appear to have grossly overreacted to a petty situation, and a front desk manager, now employed at the Wynn, worsened the problem by wanting to evict the patron from his room for no logical reason. Subsequently one of the guards made a dubious citizen’s arrest, and, according to the guard’s own written statement, chained the patron to the floor of the security room. The patron, prior to being arrested by the private-citizen security guard, had offered to leave the premises, but refused to allow the guards access to his paid-for room. The guards admitted he several times offered to leave the premises. Metro eventually became involved, and arrested the patron for trespassing, apparently based on falsified or embellished information by one or more of the guards.

No criminal charges were filed against the patron. But while the patron was in the Clark County Detention Center, Venetian guards entered and ransacked his room, piled his belongings into garbage bags, then dumped the bags in the basement. The room safe was opened by a Venetian employee. The patron’s personal property, including cash and other valuables, were removed and stored.All this was done despite the fact that the room had been paid for in advance. In fairness to Venetian, apparently nothing was stolen by the guards.

It appears that the jury award was for the false arrest, false imprisonment, and the breach of innkeeper’s duties by the Venetian. Surprisingly, the Venetian stipulated that it had ratified the actions of the low-level employees involved. The victim was represented by Bob Nersesian, author of Beat the Players, Thea Sankiewicz, and Barry Levinson.

The front desk manager who is now employed at the Wynn did not respond to an email requesting comment."

Case information:
United States District Court, District of Nevada (Las Vegas)
CASE #: 2:07-cv-01032-JCM-PAL: Lockhart v Venetian Casino Resort, LLC, et al
James C. Mahan, Judge presiding


Federal jury awards patron $200,000 for false imprisonment by Venetian security guards, and wrongful hotel room eviction
By LVBear | April 9, 2010

"The $200,000 jury verdict against Venetian for abusing a patron is great news. Many casino managers somehow believe that their hotel operations are not subject to the laws and regulations that apply to innkeepers. Just as they run their casinos, these cretins believe their hotels are “above the law” and not subject to the normal rules of civilized society. This jury just set the bullies at Venetian straight. I know there are other, similar cases pending. Let’s hope this verdict opens the floodgates. The common casino industry practice of kicking people out of their hotel rooms for using their brains to win, or just because someone employed by the casino doesn’t like them, is despicable. Congratulations to Bob Nersesian and Thea Sankiewicz for another great job and congratulations to the jurors for having the courage to stand up to the bullies."


A CM link to a another patron abuse case thread concerning a case in Tunica that also includes the highlights of my Venetian adventure.:eek: (for the possible curious)!
In case anyone is wondering what he did to get thrown out, here it is:
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He was guilty of sitting in a car.

Shocking! :rolleyes:

Racial overtones appear to be involved as well; the patron/victim is African-American.

Am I alone here when I say it really bugs me when articles throw in little extras like this with absolutely nothing to back it up? If that's true, say why, else don't say it.
At least they left Vegas at exactly the wrong moment for them. Those that took over the place made a fortune.
How dumb are these guys to let this come to a (public) verdict?
Sadly we are still stuck with them in Macau.

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