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The tricks from Virtual group continues... this time vip lounge

Discussion in 'Casino Complaints - Non-Bonus Issues' started by ximo, Dec 18, 2006.

    Dec 18, 2006
  1. ximo

    ximo Dormant account

    Location:
    spain
    Virtual group will never change. They continue doing the same tricks to players. This is a well known trick this time from Vip lounge casino and Chris his manager(old manager from Prism)
    I did a deal with him in bj and my limits were 5-250. I was wining and... I think for Chris was wining a lot and changed suddendly the limits
    to....100-500.. yes to 100-500 without consulting. I dont know if got the rollover but this change made me lost a lot.
    This is what support told about this limit change.

    (this is a translation)
    Javi: it is a complaint for something that the casino did
    javi: to play bj
    Mandy: ok
    javi: the limits were in 5-250
    javi: I was winning and they changed me them without consulting 100-500 javi: totally improper
    javi: do these limits seem to you to be normal?
    Mandy: NOT
    Mandy: it looks to me like a lack of respect towards your person
    javi: I told to Chris if he use this type of tricks I will never play again with him
    Mandy: although I do not blame Chris for anything
    javi: I dont know who did it
    Mandy: for that if that these days the software has had several problems Mandy: I recommend you to say him
     

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