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The tricks from Virtual group continues... this time vip lounge

Discussion in 'Casino Complaints - Non-Bonus Issues' started by ximo, Dec 18, 2006.

    Dec 18, 2006
  1. ximo

    ximo Dormant account

    Virtual group will never change. They continue doing the same tricks to players. This is a well known trick this time from Vip lounge casino and Chris his manager(old manager from Prism)
    I did a deal with him in bj and my limits were 5-250. I was wining and... I think for Chris was wining a lot and changed suddendly the limits
    to....100-500.. yes to 100-500 without consulting. I dont know if got the rollover but this change made me lost a lot.
    This is what support told about this limit change.

    (this is a translation)
    Javi: it is a complaint for something that the casino did
    javi: to play bj
    Mandy: ok
    javi: the limits were in 5-250
    javi: I was winning and they changed me them without consulting 100-500 javi: totally improper
    javi: do these limits seem to you to be normal?
    Mandy: NOT
    Mandy: it looks to me like a lack of respect towards your person
    javi: I told to Chris if he use this type of tricks I will never play again with him
    Mandy: although I do not blame Chris for anything
    javi: I dont know who did it
    Mandy: for that if that these days the software has had several problems Mandy: I recommend you to say him

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