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The sheer ignorance of game/slots developers/companies

Discussion in 'Casino Industry Discussion' started by lotusch, Jun 3, 2016.

    Jun 3, 2016
  1. lotusch

    lotusch Noob Webby webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    I just wanted to highlight this issue quickly as it becomes really annoying at this point.
    And I keep it plain and simple.

    Why do you all think a company like MGS/Ygdrassil Gaming/WMS is not responding to e-mails from their end users?
    Us,the players of THEIR games.
    Us,the ones that fill their pockets with riches, not the other way around.

    I have e-mailed above 3 companies a couple of times and NONE of them even had the decency to acknowledge receipt of my query, nor did they ever answer me.
    My queries were only about their slots,the way they work out the RTP%,whether the slots are considered low/medium or high volatile,the game play etc etc etc.

    I wasn't asking them about how much their revenue is or how they code and program their slots.
    Like I was asking for some top secret company information.


    I just had some genuine questions as an end user but it seems none of above companies have someone available to answer e-mails from "insignificant" customers.

    While raking in billions a year in their sort of business you would expect at least an answer back to one of their customers.
    I know I play the slots at a casino but they can mostly not answer the questions I have asked.
    That's why I was hoping that an e-mail directly to the creators would shed some light on some questions I have.

    I did send the queries to their direct support/help/info addresses so they must have received them.
    I have sent most e-mails about 3 or 4 times in a time span of 8 weeks.

    Players important for our brand?
    Meh...


    /rant over
     
  2. Jun 3, 2016
  3. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    I know it feels horrible. I've tried the same things myself:oops:

    Then I realized that we are not their customers. The casinos are. That means you have to go through some nice rep here that can pass on the questions to them and then get back to you.
    I think if they start responding they would have all kind of people moaning....in fact I think they already are getting that :D
     
    2 people like this.
  4. Jun 3, 2016
  5. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    IMO providers take the stance that they do as if they were to start addressing player issues and concerns directly, they would be opening the largest can of worms every known to man/woman.

    They'd also increase their work load exponentially, which would maybe mean more staff and therefore less profits.

    Over the years the casinos have always (to my knowledge) caught 99% of the brunt of player dissatisfaction which is why I've always thought the day would come when the casinos say 'Enough, we are paying you a fortune for your contracts/games, yet our poor CS agents cop the flack day, after day'

    Still waiting........ :rolleyes:

    I also think they think along the lines of 'As long as ABC123 casino (no reference to any here) pay their quarterly/monthly/annual fees then we are happy', sod the 'little man' - sad, annoying and frustrating as hell but I'd say pretty darn near the truth!
     
    1 person likes this.
  6. Jun 3, 2016
  7. Jd666

    Jd666 RiffRaff CAG mm4

    Occupation:
    Maggot Farmer
    Location:
    Republic Of West Yorkshire
    If they told you, they would have to kill you :machinegun:
     
    5 people like this.
  8. Jun 3, 2016
  9. goatwack

    goatwack Praise the Sun! CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    It is shocking but nothing new. It is a multi- billion pound industry and the big companies aren't going out of their way to appease the pond life.

    They have it set up just right, and as mentioned the casinos will take players' flak. But there is no telling really after all these years still how they operate and how their games work.

    Oh yeah sorry they have 'audits' (paid for) to determine the games' authenticity and to make sure the olde RNG is still functioning! Yet nothing is ever disclosed, but hey, with that type of turnover, money rules.

    Plus I'm getting sick of the horse heads at the end of my bed each time I raise a point with them. Much better to praise them so as to increase one's RTP. In May I must have had 120 % easily!

    Thankyou MG / Netent! I only half loathe you!!
     
    3 people like this.
  10. Jun 3, 2016
  11. lotusch

    lotusch Noob Webby webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    Yer figured that out myself also. :)
    But I still feel WE are customers too as we are using THEIR end product.
    If I have a query about my Knorr Tomato Soup I will call Knorr or e-mail them instead of going to the shop where I bought the soup. ;)
     
    2 people like this.
  12. Jun 3, 2016
  13. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Yes, but it's more akin to asking for the manager of a restaurant when you dont like the meal - you dont call the farmer about the steak.
     
    1 person likes this.
  14. Jun 3, 2016
  15. goatwack

    goatwack Praise the Sun! CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Exactly.

    Same as if I had spent £200 and found it to be unsatisfactory.

    I'd be straight over to that pimp's house
     
    2 people like this.
  16. Jun 3, 2016
  17. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    ''Shaking my head'' nope, I can't thank that post.

    :laugh:
     
  18. Jun 3, 2016
  19. goatwack

    goatwack Praise the Sun! CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    I don't blame you
     
    1 person likes this.
  20. Jun 3, 2016
  21. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    I can and have, just my sort of humour lol.

    Next time you want 'Satisfaction guaranteed'

    Just give 'Minch-Munch Babes' a call 07 blah blah blah!
     
    2 people like this.

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