The sheer ignorance of game/slots developers/companies

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
I just wanted to highlight this issue quickly as it becomes really annoying at this point.
And I keep it plain and simple.

Why do you all think a company like MGS/Ygdrassil Gaming/WMS is not responding to e-mails from their end users?
Us,the players of THEIR games.
Us,the ones that fill their pockets with riches, not the other way around.

I have e-mailed above 3 companies a couple of times and NONE of them even had the decency to acknowledge receipt of my query, nor did they ever answer me.
My queries were only about their slots,the way they work out the RTP%,whether the slots are considered low/medium or high volatile,the game play etc etc etc.

I wasn't asking them about how much their revenue is or how they code and program their slots.
Like I was asking for some top secret company information.


I just had some genuine questions as an end user but it seems none of above companies have someone available to answer e-mails from "insignificant" customers.

While raking in billions a year in their sort of business you would expect at least an answer back to one of their customers.
I know I play the slots at a casino but they can mostly not answer the questions I have asked.
That's why I was hoping that an e-mail directly to the creators would shed some light on some questions I have.

I did send the queries to their direct support/help/info addresses so they must have received them.
I have sent most e-mails about 3 or 4 times in a time span of 8 weeks.

Players important for our brand?
Meh...


/rant over
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I know it feels horrible. I've tried the same things myself:oops:

Then I realized that we are not their customers. The casinos are. That means you have to go through some nice rep here that can pass on the questions to them and then get back to you.
I think if they start responding they would have all kind of people moaning....in fact I think they already are getting that :D
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
IMO providers take the stance that they do as if they were to start addressing player issues and concerns directly, they would be opening the largest can of worms every known to man/woman.

They'd also increase their work load exponentially, which would maybe mean more staff and therefore less profits.

Over the years the casinos have always (to my knowledge) caught 99% of the brunt of player dissatisfaction which is why I've always thought the day would come when the casinos say 'Enough, we are paying you a fortune for your contracts/games, yet our poor CS agents cop the flack day, after day'

Still waiting........ :rolleyes:

I also think they think along the lines of 'As long as ABC123 casino (no reference to any here) pay their quarterly/monthly/annual fees then we are happy', sod the 'little man' - sad, annoying and frustrating as hell but I'd say pretty darn near the truth!
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
It is shocking but nothing new. It is a multi- billion pound industry and the big companies aren't going out of their way to appease the pond life.

They have it set up just right, and as mentioned the casinos will take players' flak. But there is no telling really after all these years still how they operate and how their games work.

Oh yeah sorry they have 'audits' (paid for) to determine the games' authenticity and to make sure the olde RNG is still functioning! Yet nothing is ever disclosed, but hey, with that type of turnover, money rules.

Plus I'm getting sick of the horse heads at the end of my bed each time I raise a point with them. Much better to praise them so as to increase one's RTP. In May I must have had 120 % easily!

Thankyou MG / Netent! I only half loathe you!!
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
I know it feels horrible. I've tried the same things myself:oops:

Then I realized that we are not their customers. The casinos are. That means you have to go through some nice rep here that can pass on the questions to them and then get back to you.
I think if they start responding they would have all kind of people moaning....in fact I think they already are getting that :D

Yer figured that out myself also. :)
But I still feel WE are customers too as we are using THEIR end product.
If I have a query about my Knorr Tomato Soup I will call Knorr or e-mail them instead of going to the shop where I bought the soup. ;)
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Yer figured that out myself also. :)
But I still feel WE are customers too as we are using THEIR end product.
If I have a query about my Knorr Tomato Soup I will call Knorr or e-mail them instead of going to the shop where I bought the soup. ;)

Yes, but it's more akin to asking for the manager of a restaurant when you dont like the meal - you dont call the farmer about the steak.
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
Exactly.

Same as if I had spent £200 and found it to be unsatisfactory.

I'd be straight over to that pimp's house
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
I can and have, just my sort of humour lol.

Next time you want 'Satisfaction guaranteed'

Just give 'Minch-Munch Babes' a call 07 blah blah blah!
 
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