The RTG complaints section

eichmann

Dormant account
Joined
Dec 7, 2003
just wondering about the RTG complaints centre with a link from this page, are RTG really attempting to clean up their casinos? Will they have any power over the the casinos to resolve disputes or is it just a toothless department being used to try and change RTG's image. Anybody ( casinomeister included) able to tell me what their story is?
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
RTG has put together a process that will allow them to take action against casinos that violate their licensing agreements. So far it seems to be working. I've already had a couple of players who I referred to this link come back and tellme that their case was resolved/being handled.

So there are actually humans on the other end of this link trying to do something. :D
 

jpm

Dormant account
Joined
Mar 29, 2002
FYI, I am still waiting to hear something back from RTG about my complaint filed over a week ago and acknowledged by them a week ago. Its not that complicated, so I can't understand why it is taking so long to hear back from them.
 

jpm

Dormant account
Joined
Mar 29, 2002
And still waiting now 10 days or so since acknowledgement.
 

spearmaster

RIP Ted
Joined
Jan 12, 2001
Location
Heaven
You mean you actually believe they will reply to you?

Given RTG's track record, I'd say there's a better chance of their servers going down without notice than of you getting any sort of a response.

As far as I am concerned, what they promise means nothing.
 

jpm

Dormant account
Joined
Mar 29, 2002
I'm a gambler, I'll take the odds that they may respond.

They actually did respond once to tell me they got my complaint, so I know there's someone alive at the address (it wasn't automated since it took a couple of days).
 

marcolino

Dormant account
Joined
May 1, 2004
Location
Italy
In the day 11 June 2004 after beyond two weeks the answer of disputes has arrived that says:

"We understand your urgency, but it can take up to several weeks to work
through this whole process. Please be patient while we work to resolve
this issue. Thanks.

The Player Dispute Team"
 

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