This player deposited $200, got $200 new player bonus, played to $700 and didn't even make any withdrawal, then received the letter. 888 insisted to close his account though he sent his identification documents. How can 888.com treat chinese players like this? AS I said before in this forum, discrimination exists. 888.com is one of who treat chinese players unfair.
Dear W****
I am Bill W from the Operations Department at Cassava Enterprises (Gibraltar) Ltd.
Thank you for your email and attachment of your photograph identity card. Please be advised that I have reviewed your account but I regret to inform you that it will remain permanently closed in accordance with company policy.
I have pasted below a copy of the email previously sent to you by my colleague:
"This is James W. from the Operations Department at Cassava (Gibraltar) Ltd. Cassava (Gibraltar) Ltd operates "Casino-on-Net".
This Email is to inform you of the blocking of your account owned and operated by 888.com.
Routine checks of your account revealed that your are attempting to abuse our 1st deposit bonus scheme.
In the event that the Company believes a user is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gaming policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw
from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Service and/or block that user's account.
Therefore, as per our Terms and Conditions, we have permanently blocked your accounts with our sites.
Please refrain from opening any new accounts with our sites, as any deposits made on new accounts will not be refunded, and any cashout requests made will not be honoured."