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The reason why a credited MG casino lost my business.

Discussion in 'Online Casinos' started by plasticnote, Dec 18, 2010.

    Dec 18, 2010
  1. plasticnote

    plasticnote Senior Member

    Occupation:
    trader
    Location:
    Australia
    I have been playing in a credited MG casino this Saturday. And it offered me a 50% weekend bonus upto 200$. So it is normal bonus with normal 30X WR attached. I do not even think this turn into a nightmare. I started playing and my balance wen up and down. Some good hits and I got my balance to 1700 and I waged few times more than the WR.

    I went to check my balance and found out the bonus balance turned from 200 to 566.

    How the Fxxk that could happened? I played MG some years and that is new to me. SO I contact the player support and CS told me I have to wage anothe 28K to fullfill the entire WR. I sent in the email to support and 24 hours no answer.

    Good, I do not blame the CS, maybe even him/her do not have an idea why this could happen. However, due to such a serious problem, I sent support an email asked them to process my cashout whatever the monut they want to pay and close my account there.

    I feel being cheated. Why my bonus balance never went up when I could not win? :D:mad:

    Hope they learned from this mistake... ... never screw players when they are win.
     
  2. Dec 18, 2010
  3. Marie2473

    Marie2473 Senior Member

    Occupation:
    Operator
    Location:
    Sweden
    That sounds wrong. All wins should be credited to the Cash balance (after the whole bonus amount has been credited) unless something else is in the T&C. Which casino was this?
     
  4. Dec 18, 2010
  5. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Well instead of getting all irate - why don't you find out why that happened?

    There is obviously something very wrong there, so what you need to do is stay CALM and find out exactly what.

    Contact the casino rep here, and if he/she can't resolve the issue for you, you can Pitch-A-Bitch and let Max investigate.
    Slagging-off the casino on the forums is the LAST thing you should be doing.

    KK
     
    1 person likes this.
  6. Dec 18, 2010
  7. mattsgame

    mattsgame Ueber Meister CAG webmeister

    Occupation:
    Web Master
    Location:
    Clown Town
    Something is not right here and it does not add up.

    Lets just say you deposited $400 to get the full $200 bonus giving you $600.
    Your WR would be 18k assuming the WR is on d+B if it was on the bonus only then it would be 6k. So where has the casino pulled 28k from...

    Since this casino is accredited they will have a rep here and I would try contacting them first and see what is up..

    If that avenue does not work out try the Pitch a bitch HERE and just so MAX can keep he's sanity read these 1st :p F.A.Q's
    Edit: KK beat me to it

    Cheers
    Matt
     
    Last edited: Dec 18, 2010
  8. Dec 18, 2010
  9. plasticnote

    plasticnote Senior Member

    Occupation:
    trader
    Location:
    Australia
    thanks for all providing the advise.
    I contact C/S and an email never get answered.
    I understood the PAB that the reason I do not metion the casino name here.
    I just try explaning me feel. The WR is very important feature for every casino. I do not know why this could happen. And this never happened in any MG casino before to me.

    These days casinos tried every tricks to make us lose. Even if you had a chance to win, these guys make it so hard to get the money.
     
  10. Dec 18, 2010
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Not good. Seems like they are not willing to investigate this, and are treating you like a "troublemaker".

    This is an obscure fault with the MGS Clearplay system, although this is one of the WORST examples I have ever heard of. A $200 bonus balance rose to a whopping $566 after a fair bit of play. It looks very much like your ENTIRE DEPOSIT was also credited to the BONUS balance, so with the bonus you had the whole $600 as bonus money.

    It seems MGS operators are in denial about this problem, but it DOES HAPPEN, and pretending it doesn't makes them look UNPROFESSIONAL.

    Contact the rep, and tell him about this thread. If you don't hear back, escalate to PAB.

    DON'T NAME THE CASINO yet, wait till you have heard back from the rep, or got the result of the PAB.

    This can be checked by looking at the start of this session, where you deposited $400 and got $200. This will prove beyond any doubt that Clearplay has screwed up big time, and your account needs manual adjustment to correctly reflect your wagering.

    Don't keep playing and lose that nice win, get this resolved, and then decide whether to close your account over their poor handling of this incident.
     
    1 person likes this.
  12. Dec 18, 2010
  13. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    Just a thought, what games were you playing?, if it was any games bar slots then it`s a completely different ball game an example...

    Slots...

    100%

    Roulette (except French Roulette), Table Poker games (except Texas Hold'em Bonus Poker Gold), Casino War and Sic Bo

    50%

    French Roulette

    30%

    Video Poker (except All Aces), Blackjack (except Blackjack games listed below), Pontoon, Baccarat and Vegas 3 Card Rummy Gold

    10%

    All versions of Atlantic City Blackjack
    All versions of Vegas Downtown Blackjack
    All versions of Vegas Strip Blackjack
    All versions of Vegas Single Deck Blackjack
    Hi Lo 13 European Blackjack Gold
    Classic Blackjack, All Aces Video Poker and Texas Hold'em Bonus Poker Gold

    2%

    Which ofc would entail a lot higher playthrough amount.
     
  14. Dec 18, 2010
  15. jstrike

    jstrike Dormant account

    Occupation:
    Programmer & Designer
    Location:
    Europe
    Still, none of that should make the WR go up. There's obviously something wrong. The casino should probably void the entire WR as a gesture of good faith to the player.
     
  16. Dec 18, 2010
  17. marcsudbury

    marcsudbury Experienced Member

    Occupation:
    i work
    Location:
    sudbury ontario
    i know at go wild casino you cannot play progresive slots while you have a bonus balance. if you do they winnings go to bonus balance and the playthrough is a 100 times or something like that.
     
  18. Dec 18, 2010
  19. plasticnote

    plasticnote Senior Member

    Occupation:
    trader
    Location:
    Australia
    I played the slots only. no progressive. I follow all rules always.
    And I tried 3 more different casinos and their bonus all works correct
    except this one.

    So, I think I 'd better run away and never look back.

    I just want the casino to admit they made mistake, that 's all , but they do not.

    Funny thing a casino host just called me a day before and hope I enjoy playing there ... ...
     
  20. Dec 18, 2010
  21. CANADAMAN99

    CANADAMAN99 Full Member

    Occupation:
    Sales
    Location:
    Canada
    I just want the casino to admit they made mistake, that 's all , but they do not.


    ........well yeh, that and the money right?

    Hope whichever casino this is gets called out and gives you your apology, and maybe the money too!
     
    Last edited: Dec 18, 2010
  22. Dec 18, 2010
  23. plasticnote

    plasticnote Senior Member

    Occupation:
    trader
    Location:
    Australia
    I do not think money is the issue for me here.
    Just few 100s spin will cost me that amount.
    I need know the reason, how this happened.
     
  24. Dec 18, 2010
  25. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Funny how GoWild can implement all these player protection measures that others say "are not supported by the software". GoWild was MGS last time I looked:rolleyes:

    Having your winnings bound by 100x WR is still better than a confiscation, you at least get "hours of fun" trying to escape from the error you made earlier, and you MAY even succeed. 32Red ALSO deal with breaches of bonus terms by loading any "illegal" winnings with 100x WR, rather than just confiscating them.
     
  26. Dec 19, 2010
  27. felicie

    felicie Dormant account

    Occupation:
    self employed
    Location:
    somewhere else
    When does the bonus ever get bigger as you wager? It's just a mistake somewhere obviously. Why not just go back to live chat and ask them nicely to explain what happened (re; 28K) and if you still don't understand it or think it is wrong, get them to email you copy of chat and bring it in here and I'm sure someone can figure it out. don't go all ballistic on them or did you already? :oops:
     
  28. Dec 19, 2010
  29. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    I've had similar experiences. I understand how OP feels.
    Would have been smarter to try and negotiate with casino first so then at least you can get more $ out of them and close your account after.

    Wait a second...

    Sounds like OP was using Clearpay, I am unsure of this but if he was, the added bonus is benificial as it is given in increments of $10.
    Many Microgaming casinos use Clearpay. And it has a WR of 30xB.

    mattsgame:
    'Something is not right here and it does not add up.'
    After reading what OP says and the other posts I agree. What I believe happend here is that OP is unfamiliar with his current casino and freaked out when he saw something he didn't understand. Another funny thing is that OP refuses to mention casino name.
     
  30. Dec 20, 2010
  31. plasticnote

    plasticnote Senior Member

    Occupation:
    trader
    Location:
    Australia
    I did not metion the name of casino because I do not want trouble. I still have to play at other "good MG casinos".

    I believe there is a networking between casinos even between casinos running on different software.Sorry I have no proof, and please do not ask. I do not want to be marked as "trouble maker" espeically in this bad time(My VIP treatments and good bonus offers in other MGs are worth much more). :oops:
     

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