The Lucky Nugget Casino

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DAY 2 - EMAIL TO PROC CYBER

Dear Proc Cyber,

I e-mailed Lucky Nugget to enquire why my cash-in has not been processed and they say I should get in direct contact with Proc Cyber.

Without evading the issue or giving me the runaround, I appreciate it if you could process my cash-in which I made on June 20, 2000 at the Lucky Nugget Casino. My Lucky Nugget account number is lnr00031192.

Thanks very much. I look forward to a favourable reply.

Ms C.B. Hock
lnr00031192

 

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DAY 3 - REPLY FROM PROC CYBER

Dear CB,

Thank you for your e-mail.

With regards to your cashin query, you will be pleased to know that we have
forwarded your request on to the account executive concerned who will
process your payment option within the next 24 to 48 hours.

Please note that to expedite payments and provide additional security, it is
required that clients enter their payment options directly on the Proc Cyber
website.

You can do this by going to www.proccyber.com; click on 'transactions';
select your preferred method (check or ACH) and fill in the form. Once you
have entered your details, click on 'Process Request'. (Remember that the
'e-cash account number' requested is your gaming account number.)

This information will then be submitted to the administration department who
will then process the cashins first to your credit card(s) in the form of
refunds to purchases made, with the outstanding amount via the payment
option selected.

We apologize for the delay and trust this assists you. Should you have any
further queries, please do not hesitate to contact the Proc Cyber support
desk which is available 24 hours a day, 7 days a week.

Kind regards,
Angela.
Customer Services Consultant.

 

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DAY 6 - EMAIL TO PROC CYBER
(after having submitted online form 3 days ago)

Dear Proc Cyber,

My credit card company hasn't yet received my cash-in refund. Please check and process as soon as possible. After processing, I appreciate it if you could revert a confirmation to me by email.

Ms C.B. Hock
lnr00031192

 

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DAY 7 - REPLY FROM PROC CYBER
(remember I've already submitted online form 3 days ago)

Dear CB

Thank you for your e-mail.

As of yet we have not received your preferred payment request. Please visit
our web site and enter your preferred request.

To expedite payments to you and provide additional security to your
transactions with Proc Cyber Services, your payment requests will now reach
us via the web.

Simply complete the form at Link Removed ( Old/Invalid) services.com/purchase.htm
and provide us with your payment preferences. We will ensure that your
funds are dispatched quickly and efficiently via the method of your choice.
Also please forward us an email with all the details just to make sure that
we have received your payment option.

Please do not hesitate to contact us should you experience any difficulties.

Kind regards,
Pieter
Customer Service Agent
E&O.E

 

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DAY 7 - EMAIL TO PROC CYBER

Dear Proc Cyber,

I have already entered my preferred payment request at your web site 3 days ago. And since 3 days ago, I've been waiting for your confirmation to inform me that my cashin has been processed. And now you tell me that my cashin has NOT been processed.

Why are you doing this to me? For the record, I have again just completed AND submitted the payment preferences form on your web site. As evidence that I have submitted the payment preferences form, I am replying to this automatic "confirmation of cashin request" email.

Please process my cashin immediately and confirm via e-mail.

Ms C.B. Hock
lnr00031192

 

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DAY 7
(Still Waiting)

 

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DAY 8 - REPLY FROM PROC CYBER

Dear Ms C.B. Hock,

Thank you for your email.

Our policy at Proc Cyber Services is to refund your credit/debit card
account as much as possible, depending on the amount of prior purchases you
may have made.

Should there be any outstanding amounts owing to you, we request that you
please visit our website at Link Removed ( Old/Invalid)
and simply complete the form and provide us with your payment preferences.
We will ensure that your funds are dispatched quickly and efficiently via
the method of your choice. Please note we are only able to process your
payment according to one of the selected payment options.

Please do not hesitate to contact us for any further queries.

Kind regards,

Sonia de Gouveia
Customer Care Consultant
E. & O. E.

 

[cbh]

DAY 8 - EMAIL TO PROC CYBER

Dear Proc Cyber

Can you please confirm that you are processing my cashin?

I know that you will refund my credit card first. I have also filled in the online form at Link Removed ( Old/Invalid) indicating my payment preference. I have done that twice. I have already sent you 3 emails (this is my fourth).

All I want to know is whether you are processing my cashin. In other words, are you currently looking into my case? If you are not, can you do so as soon as possible and revert to me a confirmation that my cashin is being processed. Thank you.

Regards,

Ms C.B. Hock
lnr00031192

 

[cbh]

DAY 8 - SECOND EMAIL TO PROC CYBER

Dear Proc Cyber,

As mentioned before, I have already entered my preferred payment request at
your web site many days ago. Since then I've been waiting for your
confirmation to inform me that my cashin has been processed but I have not
received any from Proc Cyber.

During the past week, a mass of correspondences took place between Proc
Cyber and I. It gave me the impression that you were stringing me along and
stalling for time. I've posted those correspondences in a public casino
forum so that casino players can judge for themselves the antics that Proc
Cyber and Lucky Nugget get up to. Please see
. They are posted
under "Lucky Nugget" section. The next email that I receive from you will
also be posted publicly there.

If I do not receive my credit card refund of $1000 by Sunday July 9, 2000
2200 hrs EST for credit card whose last four digits are 5611, I will post
publicly to three more casino forums. I look forward to a positive reply
from you and a confirmation that my cashin has been processed. Thank you
for your service.

Regards,
Ms C.B. Hock
lnr00031192

 

[Steve]

You tell em! Isn't it a shame that you have to go through all of that to get paid!

 

[cbh]

Steve, I was very reluctant to do this but decided I had little choice as my patience was worn out.

 

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DAY 9 - REPLY FROM PROC CYBER

Hi There
Thank you for your e-mail.

I have found your preferred payment option details & have forwarded it to
the relevant department to be processed. I do apologize for any
inconvenience caused.

Should you have any further queries, please don't hesitate to contact us.

Kind Regards,
Anthony

Customer Care Consultant
Proc Cyber Services
E.&O.E.

 

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DAY 9 - LATEST REPLY FROM PROC CYBER

Thank you for your E-mail.

I have been in contact with our Operations department. They have informed me
that payment had been processed today.
An amount of $500.00 was refunded to your credit card and the remaining
balance was sent to you by FedEx.
We request that you please allow for the necessary 3-4 days for receipt of
the check.
I trust that we have been of service to you.

Should you have any further queries, please to not hesitate to contact us.

Kind regards,

Jonathan
Proc Cyber Services
E&O.E

 

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DAY 9 - EMAIL TO PROC CYBER

Dear Proc Cyber

Thank you for confirming my cashin. I look forward to receiving the refund
on my credit card, and the excess posted to me in the form of a legitimate check.

Please provide the Fedex tracking number.

Regards,
Ms C.B. Hock
lnr00031192

 

[cbh]

DAY 9 - REPLY FROM PROC CYBER

Thank you for the email.

Regarding your query, your payment option has been noted and will be
processed the following working day.
I have checked up and noticed that the delivery address that you submitted
is correct. We are still to receive a tracking number from our head office.

For further information please call our Proc-Cyber Services call center, for
we are open 24 hours a day, 7 days a week for your pleasure.

Regards
Nicholas
Customer Service Consultant

 

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DAY 20 - LETTER TO PROC CYBER

Dear Proc Cyber,

This is to inform you that my credit card statement shows a credit of $500.
I have also received the check for $500 but it is pending clearance at the
moment. Although there were some problems initially with my cashin, I like
to mention that you have been very prompt in responding to my emails and I
thank you for that.

Regards,
Ms C.B. Hock
lnr00031192