The highest rated casinos are always garbage for me.

[DibarY]

This issue people have is when they're making in excess over say 25+ deposits regardless if those deposits are either large or small & however long that time period is..this could be days/weeks/month etc, and they've never managed to hit a withdrawal.

They may also notice the game just isn't playing as it should or what they're used to, for example a few thousand spins on a low-medium volatility slot and not a single tease or bonus is triggered. It is only natural to become a concerned and anxious especially if that player moves onto other games and the same situation happens. Players know if they contact customer support they'll get the usual blurb such as all games are independently checked blah blah... At this point the player has x2 options, do they continue depositing at a casino they've lost all faith and trust in or does the player drop his or her losses and goes through the self-exclusion/cool-off option and many do this not because they have a gambling problem but because they feel they've not had value for money and to effectively punish the casino by closing their account & in most cases never returning.

I personally do notice a trend when playing, some casinos you seem to just non-stop deposit & lose but others you win decent amounts or lose but have a fair & fun game which you feel is value for money.

When players are depositing (safely with deposit limits) & lose on every single deposit & game, the casino should be jumping in with a little pop up message enclosing a free 'goodwill gesture' and adding cash to the balance to give that player another chance at winning and I'm not talking 25 free spins on Big Bass valued at 10p spin either. Now if they began doing things like this it would cut down on the many folk who self exclude through frustration not due to a gambling problem.

Nailed it 100%

 

[SlotsGuy]

Ah, but Grosvenor is rated here: Grosvenor review
So is 888 It's in the Rogue Pit LOL.
Mr Green was once highly recommended here, but after a few changes of management, they began to give us a "speak to the hand" when it came to any player issues.

I agree with the review on Grosvenor Casino which is owned by the Rank Group. Recently I spoke to someone very senior of all brands under the Rank Group, especially concentrating on Mecca Bingo. I was told huge investment is going into Customer Support (I hope this isn't AI) and general website re-design and updates.

They advised me they lost sight of the 'customer is everything' slogan they once had, until around 2020 Mecca won many awards for customer service and they would do pretty much anything to make players happy. I also personally hope they re-focus on their physical bingo halls as they told me they're beginning to see a major increase of people returning to bingo and gaming machines, entertainment & modernisation will be a big part of it effectively turning those bingo halls into an after hours club/dj set with bingo thrown in. Let's hope they also open some stunning modern bingo halls, but since the smoking announcement by the corrupt government they could now easily back away from this.

 

[SlotsGuy]

if they offer you free cash they will ask you to wager 40x no point take the money

And exactly that would just cause even more frustration, anger and negative reviews.

I do remember when I went through a losing streak on several casinos back in the day before Convid was pushed on us, you would get a surprise email within hours and they'll pop a free £100 or more credit on the account, in some cases they would even allow you to withdraw that amount.

I find it absolutely astounding that there is literally hundreds of casinos operating (UK permitted ones) and they are all near enough exactly the same. Nothing really stands out with any of them, I mean there's a few like Tombola which is a little different.