Slow Pay The Grace Media

Bonus_Hunter2022

Newbie member
Joined
Jun 14, 2021
Hi All, has anyone had any run-ins with this company been waiting for 3 weeks for a fairly large withdrawal but keep getting told it is with the relevant team. All documents sent they then closed account due to SOW failed but said they would process withdrawals. Looking at reviews on this above company they don't pay anyone. Can someone suggest anything I would really appreciate it.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Bringing this here rather than the news thread.

Which casino is it you are having problems with?
 

Bonus_Hunter2022

Newbie member
Joined
Jun 14, 2021
I am going to give the company the benefit of the doubt and wait a little while longer to see how this plays out. Thank you for getting back to me i will be in touch soon.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I am going to give the company the benefit of the doubt and wait a little while longer to see how this plays out. Thank you for getting back to me i will be in touch soon.
ok, well I was going to check their terms about how long they have to give a final response, so if you want to do that, then get onto them the day after :)
 

Bonus_Hunter2022

Newbie member
Joined
Jun 14, 2021
Casino is awesomespins.com I have just spoken to the gambling commission who did not help much. I have only recently asked them to raise a complaint as i was being very patient but now they are just taking the piss. I now have to wait 8 weeks to even go to eCOGRA. Because I said i desperately need the money which i do they decided to self exclude my account for 6 months even though it was blocked an i could not access it or deposit. Getting generic emails no matter what you say. I'm sickened by the way this company is operating and it is causing me a whole load of stress. The money was won fairly and now i am being treated unfairly as they will not pay me my winnings. OI have emails confirming i have been verified and my withdrawals will be processed in 2-3 days this was 2 weeks ago. This whole process has stressed me out so much and is making me ill i just don't know what to do.
 

aggietrac

Registered
Joined
May 19, 2016
Location
Cornwall
Hi All, has anyone had any run-ins with this company been waiting for 3 weeks for a fairly large withdrawal but keep getting told it is with the relevant team. All documents sent they then closed account due to SOW failed but said they would process withdrawals. Looking at reviews on this above company they don't pay anyone. Can someone suggest anything I would really appreciate it.
Hi there, I am having the same trouble with Kerching casino. They have, yet again, asked for proof of address/DOB/ bank statements etc, I seem to have to supply these every few years, and always after a win! They don't seem to mind when you deposit. I have now been waiting a week and whenever I email I get the same generic reply which doesn't even answer my questions. I'm at my wits end with it all!
 

06fosterc

Registered
Joined
Jun 23, 2021
Hi! I am having the same issue with Aloha Slots, also run by grace media. I have submitted everything they required, yet four weeks later I am no further forward! Have you had any update on your query yet at all?
 
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