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The funniest conversation with a rouge casino!

Discussion in 'Online Casinos' started by lee_bumble, Oct 17, 2008.

    Oct 17, 2008
  1. lee_bumble

    lee_bumble Dormant account

    I thought this was funny and i thought you guys might find it funny too. The bell-ends only owe me $321.05. Feels like i'm pissing in the wind!!

    A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
    Thank you for using our LiveChat Service. This is 'Javier'. How can I help you?
    j******1: Javier the manager??
    Javier: Hi
    Javier: yes
    Javier: what can I do for you
    j******1: do you have my withdrawl docs
    Javier: let me check
    Javier: there is no information on the account
    Javier: when did you send them?
    j******1: ok but i have sent these details on 6-7 different occations
    Javier: do this
    Javier: send them to This email is not visible to you.
    Javier: if you like I can hold
    Javier: and I will forward them to accounting
    j******1: Ticket# LTK146025854093X
    j******1: that was the last 1
    j******1: please do because i have been more than patient
    j******1: are you really the manager??
    j******1: or customer service member
    Javier: No I am the Manager why?
    Javier: ok
    Javier: we found the info
    Javier: I will forward this to accounting
    Javier: right now
    Javier: you can check back tomorrow on this
    j******1: well i thought the manager would be manging the staff rather than being on live chat!!!
    Javier: lol
    Javier: I have to help sometimes
    Javier: and this is one of those
    Javier: besides
    Javier: i like dealing with customers
    Javier: why not chat with them once in a while
    j******1: customers like me??
    Javier: well
    Javier: any
    Javier: i will forward the ticket
    Javier: check back tomorrow
    j******1: is this a prank or somthing
    Javier: no why
    j******1: because it seems a little strange that the manager of a casino would be taking calls on live chat thats all!!
    Javier: you keep thinking the same thing
    Javier: like I said
    Javier: i have to do it once in a while
    Javier: to help
    Javier: ok
    Javier: nice talking to you
    Javier: please check back tomorrow
    Javier: accounting should have updated the account by then
    j******1: ok thanks
    Javier: I am sorry for the delay. I will be right with you.
    Javier: welcome
    Javier: \bye

    Looks like the live chat staff have now assumed the role of manager. F**king quality!
    1 person likes this.
  2. Oct 17, 2008
  3. tim5ny

    tim5ny Quit Gambling

    I don't think that is really that uncommon. Many times I was fortunate enough to get Pat Harrison on live chat at 32Red, and I'm sure he had plenty of more important things to do. At 3Dice you can oftentimes get Enzo on chat..in fact, very often. I think some of them are wise enough to keep in touch with their customer base so that they can monitor more closely how things are running.
  4. Oct 17, 2008
  5. suzecat

    suzecat Dormant account


    :thumbsup: Especially the virtual managers who are expected to fill in when CS reps call in sick!
    2 people like this.
  6. Oct 17, 2008
  7. AGW

    AGW Dormant account

    When I want to reach to aff. manager mostly I can' t. And when I don' t need, I see some reps online that asks if everthing i ok with the casino. You' re lucky.
  8. Oct 17, 2008
  9. quber

    quber Senior Member

    Manager doesn't mean he is the Manager of the casino. He could just be the CSR manager or even just the shift manager.
  10. Oct 17, 2008
  11. winbig

    winbig Keep winning this amount.


    Seems to me he's definitely the Casino manager. :)

    The only 'funny' part I found in that chat was the fact that he miracuously found the documents after the OP gave a ticket number...:rolleyes:

  12. Oct 17, 2008
  13. Antonia1953

    Antonia1953 Senior Member

    Forensic Accountant (Private)
    The Sonora
    BINGO, winbig.

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