The demise of WhiteHatGaming

bamberfishcake

Senior Member
MM
Joined
Jan 8, 2019
Location
Essex
These people...confiscated $1.000 once, and $2.500 another time i deposited with skrill which wasnt allowed... my friend they confiscated $10.000 there was some bets above the $5 max during wagering.

They suck and they deserve nothing in this world. I tried getting an insurance from Dream Vegas that they would not confiscate my winnings if i deposited, i didnt get it... I got an insurance however that they would never confiscate winnings that didnt breach the rules....

Why would you keep doing business with someone if they keep taking money and then ask them for insurances so you can do more business?!



As for White Hat their one of the best in the UK at the moment. 21Casino all the way baby!

And there is something i never thought i would say.
 

steinhaug

Senior Member
Joined
Feb 21, 2006
Location
Norway
I never deposited again there since i didnt get that insurance - i was hungry for a new account and their welcome bonus. But no - white hat gaming will never see a dime from me or anyone i know! Believe you me!!
 

bamberfishcake

Senior Member
MM
Joined
Jan 8, 2019
Location
Essex
So you got robbed twice but was hungry for their welcome bonus so thought you would try and get some additional insurance?

I would love to have seen or heard that conversation. Sorry but you still sound nuts to me. Not that i see that as a bad thing, we can all be a little cuckoo but not when it comes to doing everyday business.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
These people...confiscated $1.000 once, and $2.500 another time i deposited with skrill which wasnt allowed... my friend they confiscated $10.000 there was some bets above the $5 max during wagering.

They suck and they deserve nothing in this world. I tried getting an insurance from Dream Vegas that they would not confiscate my winnings if i deposited, i didnt get it... I got an insurance however that they would never confiscate winnings that didnt breach the rules....
With respect, in regard to your friend, the max bet rule is pretty standard across most sites, and it's in the terms, so if he was betting over that, what did he expect to happen? Same as your guarantee, not understanding what you were wanting from them? A guarantee that if you broke the terms they would pay you :confused: ?
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
So you got robbed twice but was hungry for their welcome bonus so thought you would try and get some additional insurance?

I would love to have seen or heard that conversation. Sorry but you still sound nuts to me. Not that i see that as a bad thing, we can all be a little cuckoo but not when it comes to doing everyday business.
Being nuts is a prerequisite to being on here, no?

Or, at the very least, wrapping the nuts in tin foil.
 

steinhaug

Senior Member
Joined
Feb 21, 2006
Location
Norway
I sure could pull that conversation from my email archive, however it's pretty straight forward as I am more than pissed and totally i hate of this company. But hey - atleast we apparently agree that sister casinos are one and the same, given I have to be such a nut asking for guarantee not being screwed over!

My first confiscation was due to me parking a bonus game, didn't read that rule. The second time it was a deposit where I took the welcome bonus, but later when I cashed out I was informed that Skrill was not allowed for the bonus so no money. They waited until last minute with this message, then blacklisted me and blocked my IP in firewall. I understand I should read the rules, and I should not expect Skrill being a valid deposit for the welcome bonus just because it worked and bonus was credited. Most casinos do not allow you to even complete a deposit with a method not allowed. But ok, aparently White Hat Gaming are extremely generous with freespins and such for one reason it seems - to make you fuck up somewhere and confiscate. This was the reason I wanted to have some sort of guarantee to register at another White Hat Gaming casino - after all they are accredited aswell even if they are so predatory and goes for the kill. Stupid me - I know - I know of no man or woman that have ever succesfully withdrawen from this group either.

My friend betting higher than $5, I know - tough lough - I would never done that as you say this is a pretty standard rule all over the board. I think however its worth mentioning other brands have blocked to possibility to even do the bet higher during bonus - White Hat Gaming have not. They rather start the slot with a setting of a bet at $50 hoping you fuck up. What about lowering bet, one time to many.... MAX! Whatever!

But you are right, no reason to be foled so many times just becasue I have had problems gambling during many years and wagered extensively at my own expense. I have been treated pretty damn bad by many of theese casinos - and learned the hard way!

By the way, this is why I say dont bet on betsson, group either thats my advice, they have started doing alot of stalling lately. Been going on the last 6-8 months now. Very unprofessional by a company that big!
 

johnnymcc1966

Senior Member
Joined
Dec 12, 2017
Location
United Kingdom
They rather start the slot with a setting of a bet at $50 hoping you fuck up.

This is a genuine problem.I have noticed L and L start many,if not all their slots at minimum stakes and you adjust it yourself..If they can do it then so can everybody else. It's a sneaky trick during bonus use.There is no reason why a message cannot pop up with a warning or games being set to a £0 balance if you open an excluded one. These are underhand tactics.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I sure could pull that conversation from my email archive, however it's pretty straight forward as I am more than pissed and totally i hate of this company. But hey - atleast we apparently agree that sister casinos are one and the same, given I have to be such a nut asking for guarantee not being screwed over!

My first confiscation was due to me parking a bonus game, didn't read that rule. The second time it was a deposit where I took the welcome bonus, but later when I cashed out I was informed that Skrill was not allowed for the bonus so no money. They waited until last minute with this message, then blacklisted me and blocked my IP in firewall. I understand I should read the rules, and I should not expect Skrill being a valid deposit for the welcome bonus just because it worked and bonus was credited. Most casinos do not allow you to even complete a deposit with a method not allowed. But ok, aparently White Hat Gaming are extremely generous with freespins and such for one reason it seems - to make you fuck up somewhere and confiscate. This was the reason I wanted to have some sort of guarantee to register at another White Hat Gaming casino - after all they are accredited aswell even if they are so predatory and goes for the kill. Stupid me - I know - I know of no man or woman that have ever succesfully withdrawen from this group either.

My friend betting higher than $5, I know - tough lough - I would never done that as you say this is a pretty standard rule all over the board. I think however its worth mentioning other brands have blocked to possibility to even do the bet higher during bonus - White Hat Gaming have not. They rather start the slot with a setting of a bet at $50 hoping you fuck up. What about lowering bet, one time to many.... MAX! Whatever!

But you are right, no reason to be foled so many times just becasue I have had problems gambling during many years and wagered extensively at my own expense. I have been treated pretty damn bad by many of theese casinos - and learned the hard way!

By the way, this is why I say dont bet on betsson, group either thats my advice, they have started doing alot of stalling lately. Been going on the last 6-8 months now. Very unprofessional by a company that big!
I still don't understand, pretty much everything you have said is saying you broke the bonus terms and thats why your winnings were void. You still haven't said what guarantee you asked for, it sounds like you asked for a guarantee they wouldn't void your winnings and they said yes, if you don't beach any of the T&C's?

I don't know what the site is like in your country but the £5 max bet part is on the landing page, in the very first line of the T&C's under the 100% welcome bonus banner. It can hardly be missed.

They are also pretty good when it comes to terms surrounding holding bonuses. Most casinos have a generic term that states something like 'we reserve the right to void winnings if we believe you aren't acting in the spirit of the bonus' that could mean anything, dream Vegas say this

(iii) “Delayed winnings”, for example, while playing a game, a "free spin" or "bonus" feature is initiated with bonus or cash funds, then the player steps out of the “free spin” or “bonus” feature bonus by closing the game and moving to another game. The player then goes back to the original game to complete the “free spin” or “bonus” feature at a later time in circumstances such as after the bonus money has been forfeited, lost or wagering met and converted to cash.

I mean you can't really get more specific than that in regards to what you say you did.

Having said that, Skrill isn't banned for welcome bonuses here, so not sure how prominent that is on the site you use, and regardless of that, if you can't use Skrill for the welcome bonus, then why was it added to your account. Clearly if it's added then you would expect your deposit method to be accepted for that bonus. I have a feeling I've seen complaints about this previously. @WhiteHatGaming any reason you can't just not add a bonus if it can't be used with a certain type of deposit?

I also sort of agree about the max bet settings. Other, smaller sites, have this implemented, so a casino group the size of WHG should easily be able to do so. Doesn't mean your friend should have attempted to take advantage of them not being blocked though.
 

irish-ranger

Senior Member
MM
Joined
Sep 1, 2018
Location
United Kingdom
They rather start the slot with a setting of a bet at $50 hoping you fuck up.

This is a genuine problem.I have noticed L and L start many,if not all their slots at minimum stakes and you adjust it yourself..If they can do it then so can everybody else. It's a sneaky trick during bonus use.There is no reason why a message cannot pop up with a warning or games being set to a £0 balance if you open an excluded one. These are underhand tactics.
[email protected] certainly don't set doa on min be as every time I start a new session I have to adjust it from £4.50 to and more sensible bet and have been caught out a few times..
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Strange thing never had any problems with this group played for years with them, I thought they was a good group & still are, pity I wouldn't do sow with them or I still would be playing within the group.
 

steinhaug

Senior Member
Joined
Feb 21, 2006
Location
Norway
I still don't understand, pretty much everything you have said is saying you broke the bonus terms and thats why your winnings were void. You still haven't said what guarantee you asked for, it sounds like you asked for a guarantee they wouldn't void your winnings and they said yes, if you don't beach any of the T&C's?

I don't know what the site is like in your country but the £5 max bet part is on the landing page, in the very first line of the T&C's under the 100% welcome bonus banner. It can hardly be missed.

They are also pretty good when it comes to terms surrounding holding bonuses. Most casinos have a generic term that states something like 'we reserve the right to void winnings if we believe you aren't acting in the spirit of the bonus' that could mean anything, dream Vegas say this

(iii) “Delayed winnings”, for example, while playing a game, a "free spin" or "bonus" feature is initiated with bonus or cash funds, then the player steps out of the “free spin” or “bonus” feature bonus by closing the game and moving to another game. The player then goes back to the original game to complete the “free spin” or “bonus” feature at a later time in circumstances such as after the bonus money has been forfeited, lost or wagering met and converted to cash.

I mean you can't really get more specific than that in regards to what you say you did.

Having said that, Skrill isn't banned for welcome bonuses here, so not sure how prominent that is on the site you use, and regardless of that, if you can't use Skrill for the welcome bonus, then why was it added to your account. Clearly if it's added then you would expect your deposit method to be accepted for that bonus. I have a feeling I've seen complaints about this previously. @WhiteHatGaming any reason you can't just not add a bonus if it can't be used with a certain type of deposit?

I also sort of agree about the max bet settings. Other, smaller sites, have this implemented, so a casino group the size of WHG should easily be able to do so. Doesn't mean your friend should have attempted to take advantage of them not being blocked though.
I see that you don't get it, I do not have to much love for predatory rules. I'll sumarize quickly:

> it sounds like you asked for a guarantee they wouldn't void your winnings and they said yes,
> if you don't beach any of the T&C's

Have you ever played casino drunk, fell aslweep in the middle and when you restart you cant really recall that you were in a freepsin game? Or what about the lowering betsize, and fuck me, your betsize is on MAX and you by accident spin 1 spin... 2 ways of totally normal gameplay in my opinion that I hate being penalized for by some idiotic rules!

1. Delayed winnings, making one such payout render the total winnings void I find insane (wasnt the games random aswell... so it shouldnt matter.... hrm). My bad, I should have read it - however - most casinos have no problems with this so I forgot myself, not every day such a "miss" has such a huge impact though....
2. Wagering above the €5 limit, no problem we all know this. But - many casinos do not let you even do a spin above $5 and certainly they do not initially start the machine at larger than €5. Having to pay attention so you do not fuck up by mistake - i find white hat gambling especially worst in class. You may love gambling with them - you are a strange man that will conform to most I guess....
3. Skrill was removed from bonus terms in the "terms" however if despositing with Skrill at say Dream Vegas - you got the bonus credited so not that easy to spot unless reading the terms . Again my bad, I was under the impression that the casino was not out to screw me!

So my problem is only that - other than the above €5 betting - other casinos would never void my winnings - only in the land of White Hat Gaming I am a player that "breaks the rules" - and penalty is voiding winnings.

Wouldnt you agree that "delaying" a $1 win should not void $1000 in winnings? Or in simpler and better terms - a casino where this is an option I will neverplay again. and we as players should not give such companies our money as they aqre really screwing us big time!

And, trust me! I haveby mistake donea few of those €50 bets - because quickly switching betsize while playing, and hey ho silver!Whats the lowest betsize? Its the highest! FUCK ME!

I only hope that others that get what I am saying please stay away from this group, as you will seriously put your self in a disadvantage and you could - by mistake - lose all your winnings on a techicallity.

Casinos like rizk, videoslots etc. will not allow you to void your winnings while playing, probably because they enjoy their customers....

Anyway -I have started reading theese terms in later years so I am not doing theese mistakes anymore.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
The second time it was a deposit where I took the welcome bonus, but later when I cashed out I was informed that Skrill was not allowed for the bonus so no money. They waited until last minute with this message, then blacklisted me and blocked my IP in firewall. I understand I should read the rules, and I should not expect Skrill being a valid deposit for the welcome bonus just because it worked and bonus was credited. Most casinos do not allow you to even complete a deposit with a method not allowed.
In my opinion, the casino is totally WRONG if it gives you a bonus, lets you play and then only afterwards tells you that you can't have your withdrawal because you deposited the wrong way. That's just totally ridiculous! They gave you the bonus, so it's THEIR mistake - not yours.
If no other T&Cs were broken on that occasion, I would 100% submit a PAB.

KK
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I see that you don't get it, I do not have to much love for predatory rules. I'll sumarize quickly:

> it sounds like you asked for a guarantee they wouldn't void your winnings and they said yes,
> if you don't beach any of the T&C's

Have you ever played casino drunk, fell aslweep in the middle and when you restart you cant really recall that you were in a freepsin game? Or what about the lowering betsize, and fuck me, your betsize is on MAX and you by accident spin 1 spin... 2 ways of totally normal gameplay in my opinion that I hate being penalized for by some idiotic rules!

1. Delayed winnings, making one such payout render the total winnings void I find insane (wasnt the games random aswell... so it shouldnt matter.... hrm). My bad, I should have read it - however - most casinos have no problems with this so I forgot myself, not every day such a "miss" has such a huge impact though....
2. Wagering above the €5 limit, no problem we all know this. But - many casinos do not let you even do a spin above $5 and certainly they do not initially start the machine at larger than €5. Having to pay attention so you do not fuck up by mistake - i find white hat gambling especially worst in class. You may love gambling with them - you are a strange man that will conform to most I guess....
3. Skrill was removed from bonus terms in the "terms" however if despositing with Skrill at say Dream Vegas - you got the bonus credited so not that easy to spot unless reading the terms . Again my bad, I was under the impression that the casino was not out to screw me!

So my problem is only that - other than the above €5 betting - other casinos would never void my winnings - only in the land of White Hat Gaming I am a player that "breaks the rules" - and penalty is voiding winnings.

Wouldnt you agree that "delaying" a $1 win should not void $1000 in winnings? Or in simpler and better terms - a casino where this is an option I will neverplay again. and we as players should not give such companies our money as they aqre really screwing us big time!

And, trust me! I haveby mistake donea few of those €50 bets - because quickly switching betsize while playing, and hey ho silver!Whats the lowest betsize? Its the highest! FUCK ME!

I only hope that others that get what I am saying please stay away from this group, as you will seriously put your self in a disadvantage and you could - by mistake - lose all your winnings on a techicallity.

Casinos like rizk, videoslots etc. will not allow you to void your winnings while playing, probably because they enjoy their customers....

Anyway -I have started reading theese terms in later years so I am not doing theese mistakes anymore.
I do get and I did say what I found wrong with what happened. However terms are there for a reason and if you don't read them, then you can't blame a casino for your failings.
Plenty of casinos would void your winnings for going over the max bet, we see it here regularly.
You won't be playing at many places if you won't play at places that void your winnings if you delay bonus rounds until after wagering is complete. I don't know of a single one that would allow that. You specifically mention Rizk, try saving some bonus rounds up there till after wagering is complete, you won't get paid. I know for a fact the Betsson group void winnings for that exact reason.
 
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