the casino wants a different id card. Is it normal ?

Hansski

Newbie member
Joined
Jan 1, 2018
Location
Sweden
Hello .
I have a question, has anyone encountered such a request from the casino.
in short - I played at the Scatters casino, won a little over 3,000 euros and wanted to withdraw money. Of course, I was asked to fill out KYC and send proof of id as well as proof of address. I did everything as it should be, I took photos, and also attached a bank statement where you can see how my salaries go to my account. I got this answer:
„Your identity document has less than three months to expire. We kindly ask you to send us a document with an expiration date greater than three months.”

fortunately I still had another id card issued by Skatteverket in Sweden. and included it in reply to that email. I haven't received any reply from Scatters for 2 days. my question is whether any of you faced such a request. is it normal that they do not accept STILL CURRENT ID card ?
Regards Hansski
 

Hansski

Newbie member
Joined
Jan 1, 2018
Location
Sweden
I've been playing there for a year and have always been treated well. I know I could have done better and check the reviews beforehand, but does that mean they might require a different id card when the former was good? Or is it a trick to hold my money?
 

sapit222

Ueber Meister
PABaccred
MM
Joined
Nov 7, 2012
Location
Sweden
I've been playing there for a year and have always been treated well. I know I could have done better and check the reviews beforehand, but does that mean they might require a different id card when the former was good? Or is it a trick to hold my money?

I checked the card from Skatteverket and its only valid in Sweden:
(Skatteverkets id-kort är en godkänd id-handling endast inom Sverige).

Dont you have a passport?

Otherwise you might be forced to get a new ID-card from Polisen.

Some bad casinos do use stalling whenever money is involved. :(

You can do a PAB here if you dont get it solved: Submit Your Online Casino Complaint - Casinomeister
 

Hansski

Newbie member
Joined
Jan 1, 2018
Location
Sweden
thanks for the answer @sapit222 ! and good news so far! I was verified 15 minutes ago, but I have to wait for my withdrawal to be processed. I will inform you in this thread if everything went ok and if the money was credited to my account.
 

sapit222

Ueber Meister
PABaccred
MM
Joined
Nov 7, 2012
Location
Sweden
thanks for the answer @sapit222 ! and good news so far! I was verified 15 minutes ago, but I have to wait for my withdrawal to be processed. I will inform you in this thread if everything went ok and if the money was credited to my account.

Good to hear! :thumbsup:
 
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