- Joined
- Jan 20, 2004
- Location
- Saltirelandia
... clearly has a bearing on the stats presented.
Quite true. Take Cassava for instance: now and for the foreseeable future all PABs filed against their sites will be set aside as "No Can Do", aka NCD, cases. NCD cases are not (currently) used to tally the 'Software Provider' stats so Cassava will, for all intents and purposes, appear to have a clean record. Not exactly an accurate representation of the situation.
Another example, even worse in some ways is the Imperial E-Club group of casinos. These guys have a standing habit of dealing with a complaint presented to them behind closed doors. So the process is the PAB comes in, I submit it, I get a form letter back saying "we're looking into it" and then dead silence from all parties.
Why? Because, and I have proof of this in at least one recent case, the casinos involved make their resolution of the case contingent on the OP's silence: the OP is literally told "we'll pay you but only if you do not communicate with Casinomeister from this point forward". So of course the OP clams up on us, the case ages, eventually gets flagged as 'OP AWOL', dumped in the 'resolution not possible' slot of the stats and is counted no further.
(In case you're wondering Imperial E-Club are prime candidates for being added to the "No Can Do" list.)
So yes, in some ways a high number in the 'Software Provider' area is actually a good thing, kind of, because to a significant degree it includes cases that were valid complaints that got resolved.
Oy vey, this crap makes my head hurt.