The BitchMeister Blog: it's New! Improved! Old-Fashioned!

[Tengil]

That person has repeated tried to turn this thread into a debate over their own personal issue with Rushmore. I believe that 1.11 items "harassing members with agenda laden posts" and "consistently ragging on a casino that did you wrong" apply in spades here.

Making others aware of your issue is one thing, being a pissy whiner is quite another.

Well to me its quite obvious that they have done quite much wrong.

As I said I can agree on the hijacking (rule 1.15) but that happens all the time at the forum.

 

[Casinomeister]

....As I said I can agree on the hijacking (rule 1.15) but that happens all the time at the forum.

It doesn't happen all the time in this forum unless you let it happen. That's why we have rules. When members disrespect the board and/or its membership, the rules are enforced. And when you break the rules you deal with the consequences. That's how life works.

Any further discussion on this can be dealt with in a separate thread. Thank you.

 

[WD2810]

Artico, seems like I can't PM you because of your ban. I met with the "Rushmore PI" in person and he said I can give his number to you so you can contact him. E-mail me: tiltfisk ( at ) tintti.net.

He had been asked by Rushmore to meet with me in person to further confirm my ID. Now that it's done, I guess it's up to Rushmore to finally make good on their debt.

 

[maxd]

I don't know when you had your meeting with the PI but keep in mind that he still needs to write and file his report and Rushmore needs to process it. They usually do these things in batches so there is a lag time between you seeing the PI and Rushmore having the results in front of them.

 

[maxd]

The latest update has been posted: Link Outdated / Removed

This week: Rushmore, Golden Lounge, Stryyke, Past PABs and, of course, The Numbers. Link Outdated / Removed. Enjoy!

 

[Casinomeister]

I've unbanned Artico's account so that he can be notified. Looks like things have been taken care of.

 

[WD2810]

Got e-mail from Rushmore. They said my account is verified now, but they will only send money via wire transfer. So I went to cashier to make the wire transfer request.

I also asked if they're going to compensate for the delay (pay interest) and they quickly replied that they are "unable to compensate for the wait".

Once I get my money (will let you know) I consider my PAB solved, but unless I get nothing more than a simple "sorry" from Rushmore for all this, I certainly cannot ever recommend playing there to anyone.

 

[vinylweatherman]

Got e-mail from Rushmore. They said my account is verified now, but they will only send money via wire transfer. So I went to cashier to make the wire transfer request.

I also asked if they're going to compensate for the delay (pay interest) and they quickly replied that they are "unable to compensate for the wait".

Once I get my money (will let you know) I consider my PAB solved, but unless I get nothing more than a simple "sorry" from Rushmore for all this, I certainly cannot ever recommend playing there to anyone.

This is not so, they are UNWILLING, not "unable" to make a goodwill gesture of compensation. This should be reconsidered, since you are INNOCENT, one of the "dolphins" accidentally caught up in this investigation, which was, after all, after a group of hard to track fraudsters using stolen ID.
Seems here that their investigation has found you innocent, but Rushmore are still not entirely happy, and are grudgingly paying you - insisting on wire transfer, but would rather you played elsewhere in future. Really, they should now be treating you like any other player NOT caught up in this, allowing you to withdraw with the usual options, and welcoming you back as a regular player.

Elsewhere, "goodwill compensation" is considered normal practise for innocent parties caught up in things such as this, and there is no reason why this industry is any different from the rest. Companies often look upon it as good PR, even though they will not admit any kind of liability, and will use the phrase "as a goodwill gesture".

 

[WD2810]

This is not so, they are UNWILLING, not "unable" to make a goodwill gesture of compensation. This should be reconsidered, since you are INNOCENT

--
Seems here that their investigation has found you innocent, but Rushmore are still not entirely happy, and are grudgingly paying you - insisting on wire transfer, but would rather you played elsewhere in future. Really, they should now be treating you like any other player NOT caught up in this, allowing you to withdraw with the usual options, and welcoming you back as a regular player.

Thanks for sticking up for me! The email did really say "unable" which is obviously not true. I agree with what you said, but there's not much I can do other than take my business elsewhere and recommend everyone else to do the same.

Reasoning for cancelling my previous Moneybookers withdrawals was: "We however need to send these via wire transfer to ensure that your name is on the bank account we are sending the funds". I don't really mind the wire much but I did take this as another showing of mistrust.

 

[maxd]

FWIW, Artico also reports having been contacted by the Rushmore peeps for payout.

 

[And]

Just a heads up, don't play at Rushmore & co if you have EVER used P2P transfers with neteller or moneybookers.

After 5 months waiting for my payout today I received this:

Your accounts have been investigated and the outcome of these investigations is that your accounts have been deemed to be fraudulent and your winnings are therefore null and void.

We have worked closely with third parties to ascertain which players are genuine and which are fraudulent and yours has come back as being connected to other players and as having transferred funds between Moneybookers and Neteller accounts

I have sent and received funds through moneybookers with a lot of people in the lifetime of my moneybookers account. So apparently, if anyone of them is deemed to be a fraudster by anyone casino, MY winnings will also be confiscated. So I am liable for everyone's actions I have ever transacted.

I wonder what CM will say here, this is beyond belief.

 

[maxd]

I wonder what CM will say here ....

I quote to you from the report we received from Rushmore today:

... he has multiple accounts on the same IPaddress ....

'Nuf said, case closed.

 

[maxd]

Just posted a quickie: Link Outdated / Removed.

Full details when I do tomorrow's weekly report.

 

[vinylweatherman]

Thanks for sticking up for me! The email did really say "unable" which is obviously not true. I agree with what you said, but there's not much I can do other than take my business elsewhere and recommend everyone else to do the same.

Reasoning for cancelling my previous Moneybookers withdrawals was: "We however need to send these via wire transfer to ensure that your name is on the bank account we are sending the funds". I don't really mind the wire much but I did take this as another showing of mistrust.

That's it then, they have taken three months, and just don't trust the outcome from their investigators. Surely your name is on your Moneybookers account also, couldn't they run a check there as they seem to have done quite thoroughly when "busting" the fraudulent player "and" who claimed it was doing P2P transfers that they objected to.

Do you perhaps log into Moneybookers through a different IP address than you use to register and play at the casino. This would certainly look odd to them, whatever their investigators reported back with.

In short, you got paid, but THEY DON'T TRUST YOU - so avoid Rushmore & sister casinos, else you may find they claim "new evidence has come to light" some time in the future, leading to this all over again.

This move of theirs is not going to stop fraud anyway, as if a fraudulent player was told they were getting a bank transfer, they would make sure they had an account ( or would set one up with their stolen ID), and get paid anyway. Stolen IDs are usually used to create bank accounts, and apply for credit cards, since this is probably even MORE lucrative than trying to defraud a casino online. Since it is so hard to get credit nowdays, even with your OWN ID, maybe this is why online casinos are being increasingly targeted by this kind of fraud, and surely it will only get worse, but innocent players can do little when they get caught up in it due to the regulatory nature of online casinos. If my ID is stolen and used to borrow money, I have RIGHTS under the law for redress, but if my ID is stolen, but it is ME that ends up being accused of being the "fake me", there is almost NOTHING I can do. I can not even investigate, since I am not even allowed to review the evidence, and pass it to the police and credit reference agencies, and begin the process of cleaning the mess up.

 

[WD2810]

Do you perhaps log into Moneybookers through a different IP address than you use to register and play at the casino. This would certainly look odd to them, whatever their investigators reported back with.

Usually I log on from home but I move around just as anyone else and sometimes use Moneybookers from other computers. I think this is how people commonly act. We also have internet banking here e.g. I can access my bank account from any computer with an internet connection, and my bank sees me using my account from different computers as just as common as me drawing cash from ATMs in different cities. At least as long as I'm not at more than one ATM at once.

I don't know how Rushmore can seriously doubt me anymore. They've got all the evidence in the world and nothing points at me being anyone else than who I say I am. IMO them not compensating me anyway is just poor business practise plain and simple. Also it's a kind of a theft. Based on penalty interest rate I calculated my net loss being around $100. (Bank of Finland:

You do not have permission to view link Log in or register now.

)

 

[maxd]

Last week's report is up: Link Outdated / Removed.

Rushmore wrap-up + The Numbers.

 

[maxd]

A new report for the week of the 22nd has been posted: Link Outdated / Removed

NoIQ + Casino-for-me + The Numbers.

 

[Artico]

Rushmore paid, after 5 months of waiting! BTW I was never contacted by their private investigator.

You all know how I feel about Rushmore group so I dont have to repeat myself.

 

[Jasminebed]

Rushmore paid, after 5 months of waiting! BTW I was never contacted by their private investigator.

You all know how I feel about Rushmore group so I dont have to repeat myself.

Very glad to see you have your money at long last Artico.

 

[maxd]

Latest BitchMeister report is up: Link Outdated / Removed.

Rushmore saga ends + Week of the Rogues + Sky Kings Casino earns a Warning + The Numbers: read all about it Link Outdated / Removed.

 

[maxd]

New post on the BitchMeister Blog: Link Outdated / Removed.

 

[maxd]

A belated Report: Link Outdated / Removed <--- click it!

Including Sky Kings update, WHG International/Trading VS Max Drayman, and The Numbers. Enjoy!

 

[jetset]

Good work Max - amazing how quickly a Warning can catch the eye of the suits!

I'm guessing you will be monitoring the complaints you hold on Will Hill "purchased assets" to confirm that WHO is sorting them out as promised. What sort of timeframe would you consider reasonable under the circumstances?

 

[maxd]

I'm guessing you will be monitoring the complaints you hold on Will Hill "purchased assets" to confirm that WHO is sorting them out as promised.

Absolutely! In fact once B returns and my forum time drops off a bit I'll go back through the archives and see what we've got and what could be resolvable now. Those will get bounced back to WHO for reevaluation.

What sort of timeframe would you consider reasonable under the circumstances?

Not sure I follow. If you mean "how far will you dig back" that depends on the issues: something that's for a $20 bonus a year ago isn't worth the effort, something that's for $5000 of unpaid winnings from a year ago is worth a second look IMO.

Or, if you're talking about "how long to allow them to resolve" that again depends on the issue. I give a normal PAB about a month before the red flags start going up, older ones longer for a variety of reasons. If a player has dropped out of the scene and isn't reachable that obviously slows things down a lot. It's a case-by-case thing.

Did I understand the question?

 

[jetset]

Yes....and thanks - I was referring to "how long to allow them to resolve"