Thanks for the gift CW group, but...

Balthazar

The Governor
Joined
Aug 14, 2012
Location
Woodbury
Cool gift, with only 10x WR and $350 max cashout.

11.jpg

But...

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Waited for 20 min in live chat and no one came. It's Christmas day so maybe they are not working.
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
Redeemed the same coupon this morning so I can say that CS was working at that time. Could be they are busy since this coupon has to be redeemed by hand.

Try again and hopefully you will get thru.
 

Realitybitez

Full Member
Joined
Oct 28, 2011
Location
New Zealand
Cool gift, with only 10x WR and $350 max cashout.

View attachment 36957

But...

View attachment 36958


Waited for 20 min in live chat and no one came. It's Christmas day so maybe they are not working.


Thats funny, I never got one from High Noon and yet it was the main casino out of that group I used to play. I did get one from Club World ($50) blew me away since I've never actually played on that casino before .. lol! Didnt win a thing but it was fun, so thanks Club World :D
 

Balthazar

The Governor
Joined
Aug 14, 2012
Location
Woodbury
Chat InformationYou are now chatting with 'Mateusz'

Mateusz: Hello, how are you today?

XXXXX: Hi

Mateusz: I have checked your account but I'm afraid I dont have any free chips on your account - i can offer you a deposit match instead.

XXXX: Why did you send the email then?

Mateusz: This is for depositing players only i'm afraid - If you make deposit before midnight you will also qualify to redeem this promotion.


The end.

I didn't get an answer as to why they sent the email in the first place. They sent me an email for an offer I wasn't eligible for and didn't back it up. Not impressed.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
It's very odd.

I got a nice $75 free chip from all star slots. Haven't deposited in years.

The other two CW casinos that I play regularly.....some match bonuses like any other week.

It seems CW see christmas as a marketing exercise to try and bring absent players back to the fold. IMO its misguided.

I did get some free spins+100% match promotions. It says that your winnings from the free spins are added to your cash balance and aren't deducted from a withdrawal.....however you can't withdraw anything at all until you meet WR on the match bonus. The only good thing is that WR is based only on the original deposit and bonus, so hitting something nice in the free spins (which you play first) can actually help you.
 

Balthazar

The Governor
Joined
Aug 14, 2012
Location
Woodbury
It seems CW see christmas as a marketing exercise to try and bring absent players back to the fold. IMO its misguided

Nifty, they sent me an email with the title "Merry Christmas here is a $35 chip". Inside, there was a ND coupon code, my full name, my account name and the terms. When I tried to redeem the coupon, I was told to deposit money "before midnight" if I want to be eligible. That's a good step above "misguided" IMO. I don't want to accuse anyone but I would like an explanation from the CW rep. If they screwed up then he should say so.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Chat InformationYou are now chatting with 'Mateusz'

Mateusz: Hello, how are you today?

XXXXX: Hi

Mateusz: I have checked your account but I'm afraid I dont have any free chips on your account - i can offer you a deposit match instead.

XXXX: Why did you send the email then?

Mateusz: This is for depositing players only i'm afraid - If you make deposit before midnight you will also qualify to redeem this promotion.


The end.

I didn't get an answer as to why they sent the email in the first place. They sent me an email for an offer I wasn't eligible for and didn't back it up. Not impressed.

This behaviour is not acceptable for an accredited casino. Its akin to enticing you to reverse your w/d with a bonus. In fact, I would say its even worse. Hope Bryan takes note of this when reviewing its accredited status.
 

mrmark21

Dormant Account
Joined
Nov 13, 2012
Location
australia
The same thing happened to me... it's misleading advertising. Terrible behavior for an accredited casino.

They should not be sending customers that kind of offer when they have absolutely no intention in honoring what's stated. The email said "here is a little present; a completely free $35 chip" not make a deposit by midnight and receive a bonus $35 chip. Which would make the chip a deposit bonus not free as stated in the email.

I didn't get an answer as to why they sent the email either. Bad marketing, they are hoping to entice customers however in the process are turning them off.
 
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Balthazar

The Governor
Joined
Aug 14, 2012
Location
Woodbury
This behaviour is not acceptable for an accredited casino. Its akin to enticing you to reverse your w/d with a bonus. In fact, I would say its even worse. Hope Bryan takes note of this when reviewing its accredited status.

I PM'd the rep so he should know about this thread.
 

Dipity

Dormant account
Joined
Mar 20, 2011
Location
UK
Exactly the same with me, 50€ free at club world, can't redeem (@ club world Euro).

I've deposited a couple of times max iirc. Inetbet is my only RTG fix for when I want to lose my money fast :p
 

Pocketdiggers77

Gamester
Joined
May 9, 2006
Location
On Top of Old Smokey
I closed all of my accounts at Club World because of garbage like this. Funny because not that long ago they were very generous with daily weekly and monthly VIP rewards. Sign of the times, but this is not good for customer relations.
 

clubworld

Rogue casino operator
Joined
Sep 20, 2006
Location
UK
Hi All,

I'm sorry for the late reply. As far as I know there was some system error when we sent the batch of emails.

I really do apologize about this. Please send me PM with your user name and I will help anyone who was affected by this error.

Kind Regards,
Karolina
 

pumacat

Dormant account
Joined
Sep 30, 2004
Location
Canada
Thats funny, I never got one from High Noon and yet it was the main casino out of that group I used to play. I did get one from Club World ($50) blew me away since I've never actually played on that casino before .. lol! Didnt win a thing but it was fun, so thanks Club World

So they cross promoted to you? Weird, I didn't think CWC did cross promoting. Not good for affiliates.
 

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