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ATTN: Casino Rep Thank you Mary Roxy Palace!

Discussion in 'Online Casinos' started by osulle, Apr 25, 2016.

    Apr 25, 2016
  1. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    I have to give a shout out to Mary CS agent at Roxy Palace. Shortly after 1:30pm today I was checking on the status of my withdrawal from Friday's winnings at Roxy Palace. I saw that the funds were back in my account. I went straight to live chat and spoke with Mary who told me my account needs to be verified since they moved their license to Gibraltar.

    I explained that I have been with Roxy Palace for years and am a long time player at 32 Red. She checked my details with the payment team and told me all they needed was verification for my Neteller account and Id docs sent. I emailed right away and she approved them on the spot. She assured me that this would not delay my withdrawal and I will be paid today.

    I just want to give a big thank you to Mary at Roxy Palace who exemplifies what a great CS agent is. I just received the payment to my Neteller account. So thank you Roxy Palace and and an extra special thank you to Mary. You are awesome:notworthy
     
    2 people like this.
  2. Apr 25, 2016
  3. Mark_32Red

    Mark_32Red Affiliate Manager for Accredited Casinos

    Occupation:
    Head of Marketing
    Location:
    32Red Marketing Dpt
    Thanks for the great feedback, I will make sure Mary is aware. :notworthy

    Mark
     
    1 person likes this.
  4. Apr 25, 2016
  5. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    Thank you Mark! She was an absolute pleasure to deal with. In my opinion she embodies what the 32Red group are all about. Great customer service!
     

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