colinsunderland
RIP Colin
- Joined
- Jan 28, 2016
- Location
- uk
I hate it when you log into a casino and the new T&C's pop up but they don't actually tell you what has changed. WTF is the point of that.
I've been onto live chat, asked what the changes are, she told me to read the new one, how the hell am I supposed to remember every word from the old ones? So I asked for a link to the old ones and got
I see nothings been posted by the rep in the T&C's changes section either
Rest of chat
Personally I don't think adding games to the bonus terms is a small change, and don't see why they can't just tell people exactly what has changed. Or, even better, when you login have a list of the changes.
I've been onto live chat, asked what the changes are, she told me to read the new one, how the hell am I supposed to remember every word from the old ones? So I asked for a link to the old ones and got
Unfortunately the old one is already updated so there is no link to that one. You have accepted the old one, and now we just want our players to read through the updated one. If there is something you don't agree with, you don't have to accept the terms. But for now the old Terms and Conditions are not available anymore.
ME : so why can't you just tell me the changes?
Casumo-Jade
And the spending budget was one of our limits that wasn't really in use so we deleted that one. The limits that are now available can be seen on the Play Okay -section. On top of that there was just small changes to for example games added to the Bonus Terms etc.
I see nothings been posted by the rep in the T&C's changes section either
Rest of chat
Casumo-Jade
Hi there!
ME : Hiya, I've just logged into my account and got a 'terms and conditions have been updated' box. Click to accept. Can you tell me specifically what has changed please?
Me : hello?
Casumo-Jade
Sorry for the delay, got a bit busy suddenly
Just a second please!
ME : thanks
Casumo-Jade
Okay so for example the Spending budget has now been removed, the others are still available as normal
Me : ok, thanks, but I don't know what that is, what spending budget? Could you list all the changes, before and after please, I'm not sure why you think people should just agree to changes without saying what they are
Casumo-Jade
It's just that we want you to read the terms again and acempt them again, it's not about the changes, just that you are aware of the things that are updated!
accept*
So please read the terms and conditions through
Me : There are 18 long sections, how am I supposed to know what has changed? do you have a link to the old ones so I can compare them please
Casumo-Jade
Unfortunately the old one is already updated so there is no link to that one. You have accepted the old one, and now we just want our players to read through the updated one. If there is something you don't agree with, you don't have to accept the terms. But for now the old Terms and Conditions are not available anymore.
Me : so why can't you just tell me the changes?
Casumo-Jade
And the spending budget was one of our limits that wasn't really in use so we deleted that one. The limits that are now available can be seen on the Play Okay -section. On top of that there was just small changes to for example games added to the Bonus Terms etc.
ok, thank you
Personally I don't think adding games to the bonus terms is a small change, and don't see why they can't just tell people exactly what has changed. Or, even better, when you login have a list of the changes.