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Terms and Condition changes (Casumo)

Discussion in 'Online Casinos' started by colinsunderland, Apr 17, 2018.

    Apr 17, 2018
  1. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    I hate it when you log into a casino and the new T&C's pop up but they don't actually tell you what has changed. WTF is the point of that.

    I've been onto live chat, asked what the changes are, she told me to read the new one, how the hell am I supposed to remember every word from the old ones? So I asked for a link to the old ones and got



    I see nothings been posted by the rep in the T&C's changes section either

    Rest of chat

    Personally I don't think adding games to the bonus terms is a small change, and don't see why they can't just tell people exactly what has changed. Or, even better, when you login have a list of the changes.
     
    KasinoKing, ternur, nikantw and 3 others like this.
  2. Apr 17, 2018
  3. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    Are you sure it maybe might just be to do with changes to Data Protection that happen in May.

    I am getting all these emails from casinos banks etc about it .

    For instance heres one from PP a few minutes ago.

    Important information about our Privacy Policy and Cookie Policy

    We are updating our You must register/login in order to see the link. and You must register/login in order to see the link.. We have made changes to both policies in order to be compliant with the new General Data Protection Regulation (known as GDPR).

    Please take some time to review these updated policies. By continuing to use our websites or mobile apps after 7 May 2018, you will be deemed to agree to these updated policies. If you would like to review our existing Privacy & Cookie Policy, please You must register/login in order to see the link.

    Thank you,

    Paddy Power Customer Service.

    Edit lol i reread and saw you mentioned changes to games etc. so nevermind
     
  4. Apr 17, 2018
  5. goatwack

    goatwack Denny, two is great, but three is a crowd CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Yup, it's annoying as hell, especially as updated terms are generally not pro- player.

    However, it may well be to do with universal changes across the board. Thusly:


    Important information about our Privacy Policy and Cookie Policy

    We are updating our You must register/login in order to see the link. and You must register/login in order to see the link.. We have made changes to both policies in order to be compliant with the new General Data Protection Regulation (known as GDPR).

    Please take some time to review these updated policies. By continuing to use our websites or mobile apps after 7 May 2018, you will be deemed to agree to these updated policies. If you would like to review our existing Privacy & Cookie Policy, please You must register/login in order to see the link.

    Thank you,

    The Betfair Team
     
  6. Apr 17, 2018
  7. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    I'm 99% sure it isn't the GDPR changes, as that wouldn't add games to the restricted ones :)
     
  8. Apr 17, 2018
  9. goatwack

    goatwack Denny, two is great, but three is a crowd CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Ahh yes well in which case they do it because of a mixture of laziness and hoping to catch players out :D

    A simple red- highlighted text in the new terms, or just a short synopsis of the changes would be chipper.

    Instead, they throw in these amendments into the existing terms knowing no one in their right mind would re-read it, never mind spot the difference.....

    Would love to see the UKGC 'notice' this urine- extraction by many casinos and prevent them from changing their terms on a whim. It's getting farcical with what they can get away with. How about quotas of no more than 30% of games being prohibited and terms not being changeable more than once a year for starters :cool:
     
    Mouche12 likes this.
  10. Apr 17, 2018
  11. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Exactly, what makes this worse is the fact support wouldn't tell me what the changes were either, I had to push to get the limited information they gave me, which wasn't exactly helpful.

    Maybe @Casumo Casino @CasumoAffiliates @CasumoAndy can specify what they are?
     
    Bonanza Lover, Mouche12 and goatwack like this.
  12. Apr 18, 2018
  13. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Ladylucks doing the same, a T&C update without actually saying what the changes are
     
  14. Apr 19, 2018
  15. Supababe

    Supababe Opinions Meister! MM

    Occupation:
    Mum, wife, daughter, pet owner and Primary Teacher
    Location:
    Lancashire, UK
    Just for future reference (and because I think it’s blooming marvellous), this website captures a record of pages that are altered giving a history for you to browse:

    You must register/login in order to see the link.

    I used it to prove that Staybet had updated their t and c but kept the ‘ammended’ date the same.
     
    colinsunderland likes this.
  16. Apr 19, 2018
  17. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Weirdly the pop up has disappeared from Casumo without me accepting it, obviously they are happy for me to continue on the old ones :)
     
  18. Apr 19, 2018
  19. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Unfortunately a lot of casinos block it from crawling the site, Casumo seems to be one.
     
  20. Apr 19, 2018
  21. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    I find it incredible that no one at Casumo seems to know what the T&C changes are. 2 reps have read the thread but haven't replied, and I emailed support, and got this reply

    To be honest Colin,

    All I can do is point you to the Current T's and C's as the Gaming Commission Regulations can change quite regularly. The General Game Play Terms are the same though.


    Well that was helpful ffs.
    Wonder what they are hiding...

    Maybe

    3.6. Casumo reserves the right to perform background checks on any player and request any relevant documentation, at all times and, for any reason, including (but not limited to) any investigation into the identity of the player, any credit checks performed on the player, or any enquiries into the player’s personal history. The basis for such investigations will be dependent on the specific case, but could include (but is not limited to) verification of the player’s registration details, such as the name, address and age, occupation, verification of the player’s financial transactions, financial standing, source of wealth, source of funds and/or gaming activity. Casumo is under no obligation to advise the player of such an investigation taking place. Such activities may include the use of specific third party companies, who perform the investigations as required. Casumo may decide at its sole discretion to terminate a player’s account, and withhold all funds in such account, on the basis that such an investigation provides a negative or uncertain conclusion.

    So basically they can ask another company to investigate you, without telling you, and if they don't actually prove you have done anything wrong, they can just seize your money anyway :eek:
    I don't remember seeing that before (it might have been but I'm sure I would have picked up on it) and I've double checked another couple of casinos I use and they don't have a term like that.

    Also, as we have seen recently, withdrawal times seem to have changed :(

    5.6. The time for a withdrawal request to be finalised may vary due to circumstances, however a withdrawal attempt should be approved or denied within three (3) days.
     
  22. Apr 19, 2018
  23. gtpaul

    gtpaul Full Member

    Occupation:
    bar manager
    Location:
    Torquay
    Keep losing and you will be fine.
    Make a withdrawal, well then lets see how many terms and conditions can thrown at you.
     

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