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Technical games error redress

Discussion in 'Casino Industry Discussion' started by jetset, Feb 15, 2013.

    Feb 15, 2013
  1. jetset

    jetset RIP Brian CAG

    Senior Partner, InfoPowa News Service

    Payment made to negate commercial benefits derived from technical error

    Gaming Machine Supplier Inspired Gaming Group (IGG) and William Hill Organisation Ltd (William Hill) will make a joint ex gratia payment of GBP 300 000 to the Responsible Gambling Trust (RGT); to be used at the Trust's discretion.

    The payment relates to a self-reported incident concerning an Astra-developed game "Reel King" that, due to a technical fault, did not reflect the correct return to player (RTP) in the game's help pages at William Hill retail estates.

    Although the impact on customers is deemed to have been minimal, IGG and William Hill acknowledge a breach in technical standards which persisted after the error was identified.

    Matthew Hill from the UK Gambling Commission said: "The Gambling Commission acknowledges that both Inspired Gaming Group (“IGG”) and the William Hill Organisation Ltd (“William Hill”) reported the fault, as required, at the earliest opportunity and kept the Commission closely informed with the progress of investigations. The Commission welcomes the way IGG and William Hill reacted once they became aware of the issue and commend the remedial efforts they have taken to ensure that the licensing objectives are given proper priority.

    “The Commission welcomes the ex gratia payment that has been made in recognition that they would not wish to benefit commercially from this event and their agreement that the lessons learnt from this episode should be shared with other operators.”
    4 people like this.
  2. Feb 16, 2013
  3. miso

    miso Meister Member MM

    Hm, reported at the earliest opportunity but acknowledged a breach in technical standards which persisted after the error was identified?
    Still, good going Will Hill, 300k is a lot. I assume the RTP showed was lower than actual :D , could the difference sum up to that over time?
    Or they paid more just to brush it under the carpet at Commission ;)

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