Techical error could cost me ??

[hadeel]

What about misleading us about your location?
When you started this thread your location said "South Africa", now it says "Netherlands".
So where are you exactly???

Also, please can you confirm which currency your casino account is in?

Thanks,
KK

I am from the Netherlands I don't know why it did say South Africa not from my knowledge. Currency was euro

 

[hadeel]

Hello Everybody,

This is my latest responds from the casino

" Regarding your query, please note that the reason why we are unable to provide you with the screen shots you had requested is that the game was in an error state. The outcome was checked by our server specialists from logs.
We kindly ask for your understanding on this matter."

I think there is nothing much to do more to get the screenshots from the casino I will continue my play, it is going to be another slot I don't want such an error again, what is the fun of playing slots when you can't see the graphics.

Would like to thank everybody again for his/her great services. If i win another 5 figures amount I will post in the winner screenshots!

Regards

Hadeel

 

[Simmo!]

I fixed the thread title as it's a bit misleading.

 

[KasinoKing]

I am from the Netherlands I don't know why it did say South Africa not from my knowledge. Currency was euro

My bad, it never said SA - I got this thread confused with another one - bit of a brain-fart there!
Sorry 'bout that

KK

 

[vinylweatherman]

Hello Everybody,

This is my latest responds from the casino

" Regarding your query, please note that the reason why we are unable to provide you with the screen shots you had requested is that the game was in an error state. The outcome was checked by our server specialists from logs.We kindly ask for your understanding on this matter."

I think there is nothing much to do more to get the screenshots from the casino I will continue my play, it is going to be another slot I don't want such an error again, what is the fun of playing slots when you can't see the graphics.

Would like to thank everybody again for his/her great services. If i win another 5 figures amount I will post in the winner screenshots!

Regards

Hadeel

THIS is the worrying bit. Have they REALLY checked the outcome from the server transactions or have they fudged the amount statistically. The problem is that they flatly refuse to provide these logs to the player, claiming it is "technically impossible". This is bullshit, if their server specialist can get the actual results, then they can be sent as data to the player, and indeed reconstructed into the "eye candy" of screenshots if so desired (not that this last step would make much difference).

What is even more worrying is the fact that this kind of thing can happen in the first place, and there not being a procedure available to simply "unstick" the game so that the player can play from where they left off.

This kind of thing makes us question what the REAL game is that we are playing. We expect that the outcomes will be both random and fair, having a "natural" distribution of outcomes based on the elements being represented by the "eye candy" output. In this case, the game got stuck at the pick stage, and only the number of free spins should have been determined at this stage. To get the result, the server would then have to execute those spins as separate random events in the same way that normal spins are executed. Instead, they have determined the outcome from the number of free spins, and are resisting the production of any logs that demonstrate that the server has actually played the spins. If the server CANNOT play the spins because of this technical failure, and they have been forced to make an estimate, they should say so.

Cases like this where an amount is paid to the player, but what actually happened is kept behind a wall of secrecy, only serve to fuel the idea that we are being had, and that these technical errors are the result of the non random "rigging" element going wrong when producing the game result.

We have enough ACTUAL cases of operators and software providers using "gaffed" games that they have gotten away with for years before being caught out that we now KNOW that there is a good chance that other "gaffed" games are out there, but have yet to be found out.

If the total outcome of a set of free spins comes from a probability table rather than the execution of actual spins via the usual process used in normal play, then this is a "gaffed" game, not an honest one.

 

[hadeel]

Same error casino omni new slot Highway kings pro

Dear Members again issues with a new playtech slots, for me personal it's the best slots there is, only with these errors it is hard to play on them. Game got stuck before entering the free games again I won 22 free games with 3 multiplier.It got stuck while loading them see screenshot




The responds from the casino was : We have checked your games and can confirm that you have an unfinished broken game from 2013-06-08.

Please clear your Internet Explorer cache and re-launch the game. Alternatively we can reverse the game manually however, all possible winnings will be lost and only the initial bet returned (in this case 0, as this is the bonus round).

Please let us know if you require us to reverse the games.

It's a shame I am thinking about switching to another SW.
Anybody else has issues with the new playtech slots?

Regards

Hadeel.


P.s everything is up to date with my computer flash java latest IE

 

[hadeel]

Once you click the spin button how much you win is already known.. The pick em is only eye candy

So there is no difference in what you have to choose for triggering the free spins?
For example if you have to click on 1 of the 3 scatters to trigger your freespins the outcome would be the same.
scatter1 15 freegames
scatter2 30 freegames
scatter3 40 freegames.

Doesn't matter what scatter I click the outcome will always be the same?

 

[Jasminebed]

For Highway Kings, you pick a truck, and I'm pretty confident doesn't matter which truck you pick, you will get whatever you are meant to get when it's revealed.

If you have a game like MG's Loaded, or Net Ent's Piggy Riches where you get to choose freespins and multipler, it probably does make a difference, but once you've made your pick, your results are generated.

Obviously to void your bet (and seriously, you made a bet to trigger those freespins, you should not get 0, you should get your bet back) is not a good choice.

You have a screenshot, the casino agrees the game was interrupted, try their advice to relaunch it. I've had lots of those at different platforms and it usually works. The two occasions where it didn't I talked about earlier in this thread.

Also, if you don't have success with restarting the game, wait for Monday and the tech team. Don't forget to try a reboot of your computer, not just clearing cache.

 

[vinylweatherman]

Dear Members again issues with a new playtech slots, for me personal it's the best slots there is, only with these errors it is hard to play on them. Game got stuck before entering the free games again I won 22 free games with 3 multiplier.It got stuck while loading them see screenshot


View attachment 40308

The responds from the casino was : We have checked your games and can confirm that you have an unfinished broken game from 2013-06-08.

Please clear your Internet Explorer cache and re-launch the game. Alternatively we can reverse the game manually however, all possible winnings will be lost and only the initial bet returned (in this case 0, as this is the bonus round).

Please let us know if you require us to reverse the games.

It's a shame I am thinking about switching to another SW.
Anybody else has issues with the new playtech slots?

Regards

Hadeel.


P.s everything is up to date with my computer flash java latest IE

Is this some kind of joke!

Something on the CLIENT side can break a game so that even "server side" the issue can't be fixed

If this is so, this is a massive backward step to the days when hackers could simply tamper with the web pages shown in the browser and milk the casino for money.

If this could break the game, a browser error (or page hack) could just as easily "make the game", for example, letting the player replay a bonus round he had already played, getting paid twice over.

It also casts suspicion on the other case where apparently the casino was able to get a "specialist" in who could pull the logs from the server to determine the outcome of a similarly stuck game and credit this to the player, yet at the same time be unable to produce these logs to the player on request.

This is the best illustration yet as to why I don't really trust browser based casinos over bespoke download clients. The browser merely "views" stuff, and this is like saying I broke a house just by taking a picture of it with an incompatible camera.

There have been a number of cases where browser based games have "broken", with the player being left out of pocket, or believing so.

 

[hadeel]

Dear Members

I just had contact with Omni casino they had to reset my account they not gave me my outcome of the freespins I had a 9 euro bet on the machine.

The support wrote this :

" I am writing to you regarding your recent free spins technical error on Highway Kings Pro Slot. I have reviewed the matter with our tech team and I have read all of the e-mails between yourself and our customer support teams.

Allow me to apologize for this technical error. While we wish to strive for perfection with all of our games, from time to time games do get interrupted in the online gaming environment. We do have a technical procedure in place that should a game be disrupted, that the system will regenerate that game back to it's original state so that you may finish the game to completion.

However, in some cases the error creating the broken game cannot be overcome and the game cannot be regenerated to completion. In your case, the game could not be completed and the game needed to be ended so that you could continue playing on the account as was detailed to you from our support team.

In these cases, we always issue back the original wager placed.
The very upsetting matter here for each of us is of course that this error occurred as you were entering into a bonus round. These are upsetting and frustrating cases. None of knows what could have resulted in the bonus round as the results are random. Therefore, we cannot predicted what you could have won and therefore it is not possible to issue you assumptive winnings as none of the free spins were played.

We do apologize for this unfortunate game error, however the game state could not be recovered."

They gave me a 20 euro bonus to make it up, what is peanuts of course to the amount you COULD be winning. I even doubt if the other casino, where I had 60 euro bet on a much more high variance slot. Could predict the outcome of my spins. Some of the members are taking this to light, it's a serious matter and a great disappointment for online gambling. It's also a software issue maybe it's time for Playtech to take a look into this matter and start making there slots more stable.

Regards

Hadeel

 

[ChopleyIOM]

This would only ever happen to me ONCE, and ONCE ONLY.

If a round can not be repeated from the server side then something is very badly wrong with the software, and I would never play that software again.

Besides which it'd set my tinfoil hat twitching, after all, what's to say that the server doesn't just suddenly decide to experience a 'technical error' if the RNG returns 2000x stake or more on a big bet?

After all, we had a bent and rigged card game running undetected for years at Betfred, and that was a case where it was pretty easy to prove that the game was fraudulent. You'd never be able to prove the scenario I just outlined above in a million years.

Vote with your wallet.

Casinos and software providers get away with this shit because they can. And because we keep giving them our money.

 

[vinylweatherman]

Dear Members

I just had contact with Omni casino they had to reset my account they not gave me my outcome of the freespins I had a 9 euro bet on the machine.

The support wrote this :

" I am writing to you regarding your recent free spins technical error on Highway Kings Pro Slot. I have reviewed the matter with our tech team and I have read all of the e-mails between yourself and our customer support teams.

Allow me to apologize for this technical error. While we wish to strive for perfection with all of our games, from time to time games do get interrupted in the online gaming environment. We do have a technical procedure in place that should a game be disrupted, that the system will regenerate that game back to it's original state so that you may finish the game to completion.

However, in some cases the error creating the broken game cannot be overcome and the game cannot be regenerated to completion. In your case, the game could not be completed and the game needed to be ended so that you could continue playing on the account as was detailed to you from our support team.

In these cases, we always issue back the original wager placed.
The very upsetting matter here for each of us is of course that this error occurred as you were entering into a bonus round. These are upsetting and frustrating cases. None of knows what could have resulted in the bonus round as the results are random. Therefore, we cannot predicted what you could have won and therefore it is not possible to issue you assumptive winnings as none of the free spins were played.

We do apologize for this unfortunate game error, however the game state could not be recovered."

They gave me a 20 euro bonus to make it up, what is peanuts of course to the amount you COULD be winning. I even doubt if the other casino, where I had 60 euro bet on a much more high variance slot. Could predict the outcome of my spins. Some of the members are taking this to light, it's a serious matter and a great disappointment for online gambling. It's also a software issue maybe it's time for Playtech to take a look into this matter and start making there slots more stable.

Regards

Hadeel

It looks like this is not the usual kind of error down to an interruption of the internet connection, but a more fundamental error with the game server itself. There IS a way around this though that is better than the settlement, and that is to credit the players' account with the cash value that represents the notional stake of the free spins awarded, multiplied by the multiplier of said free spins. For example, if it was 10 free spins with a 2x multiplier, and at a stake of €9, then compensation would be 9x10x2, which is €180. This is sufficient for the player to recreate the free spins they lost out on, and with a random chance of either being ahead or down. It may cost the casino €180, but I am sure they will agree that this error is so rare that this would not expose them to any significant liabilities. If this error is too common for them to make such a settlement, then Playtech has a SERIOUS issue that needs addressing.

It could be even worse if it is entering the bonus round that tends to trigger this error, or players get the impression that this error will only strike them when they are potentially in line for a big bonus round payout.

If the casino doesn't like this idea, then they should be reminded that without this error, the player would have had this much worth of free spins in any case, so the end result would be no more or less favourable than had the game completed correctly.

If a client side error created this problem, they have a serious issue too. This should be impossible.