Tech help pls

azzagirt

Full Member
Joined
Apr 20, 2011
Location
Great Southern Land.
Hi ,
In the last 2 weeks or so my online casino slot games have been spinning in slow mo of hanging until I move my cursor over the reels and then will spin but always in slow motion. I have had on line chat with the casino but they don't know why. I have uninstalled and reinstalled but no better. Any suggestions would be greatly appreciated . Microgaming casino.
Thanks in advance
azza:(
 

H1_Roller

Non-Gambler
Joined
Mar 16, 2011
Location
...
What is your internet speed? Do a speed test, here:

You do not have permission to view link Log in or register now.


I remember last year while my broadband line (physical) was being re-laid I had to use a mobile internet dongle and experience exactly what you are talking about now. It was infuriating.
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
Do you have an older computer (like 2 or 3 years or more)? You may need to update your video card (graphics card).
 

azzagirt

Full Member
Joined
Apr 20, 2011
Location
Great Southern Land.
Thanks guys for the suggestions.
H1_Roller ping is73 d/l speed is slower atm but 4.03 and u/l speed 0.25
ksech my system is only 8 months old.
It has always been lightening speed before just don't know what happened. I am the only that uses this pc.
Very frustrating but thanks anyway. Keep up the good work :)
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
It may be MG then. I know others have had issues with slot speeds before (especially after updates to MG). Maybe someone will drop in and can give you their "fix".
 

azzagirt

Full Member
Joined
Apr 20, 2011
Location
Great Southern Land.
Thinking back, a pop up 'game launcher has stopped working " would appear but still work. I tried to google about game launcher but no real info. Thought i may have to reinstall it but couldn't find much info on it. Maybe?
 

H1_Roller

Non-Gambler
Joined
Mar 16, 2011
Location
...
Thinking back, a pop up 'game launcher has stopped working " would appear but still work. I tried to google about game launcher but no real info. Thought i may have to reinstall it but couldn't find much info on it. Maybe?

I still get this regularly with MG casinos. I click [OK] and then the casino shuts down, but it easily reopens.
I do also get slots spinning slowly (or sometimes uncomfortably quick) from time to time, but not constantly. The internet speed was all I could think of as I'm not tech-savvy, and your results seem fine. Sorry I can't be anymore help. :(
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
You have to have 10 or more posts I think to get the "thanks" button.
 

lots0

Banned User - troll posts - flaming
Joined
Jun 3, 2006
Location
Hell on Earth
You also might want to check your system for maleware/viruses.

That "loader" you spoke of sounds funky...
 

azzagirt

Full Member
Joined
Apr 20, 2011
Location
Great Southern Land.
My paid antivirus is working ok and has not alerted me to any suspicious activity.
I received an email from Spin Palace suggesting it was "caused by internet traffic and the signal is not being relayed to my software"and was out of their control. It's really frustrating because they have 3 games that I love and all my banking with them is better than anywhere else I have tried. Just dissappointed BIG time.. Any soloution out there ???
 

maxwall

Experienced Member
Joined
Sep 25, 2010
Location
Germany
ok that is a very frustrating problem 'game launcher has stopped working " have near every day at week !
most time the casino start download all new from the servers.
remember the first 3 or 4 years i have absolut no problems with the microgaming software. since 2 years It was getting worse !!!
talk many times with support and It is probably due to my internet provider !!!!!
for many years my internet provider was aol since 2 years its Deutsche-Telekom
(T-Online) by the way the T stands for Terror!!!! :machinegu .........
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
ok that is a very frustrating problem 'game launcher has stopped working " have near every day at week !
most time the casino start download all new from the servers.
remember the first 3 or 4 years i have absolut no problems with the microgaming software. since 2 years It was getting worse !!!
talk many times with support and It is probably due to my internet provider !!!!!
for many years my internet provider was aol since 2 years its Deutsche-Telekom
(T-Online) by the way the T stands for Terror!!!! :machinegu .........

They don't know this, but are using this as an easy way to blame someone else.

Most problems are down to the Microgaming software, rather than the individual operator.

Updates are often "dirty", which is why "uninstall and reinstall" often gets suggested, and sometimes even works.

The main problem is that Microgaming is "bloatware", and grows at least once a month. This means that it quickly outgrows a PC, and whilst it may have worked fine before, performance can get worse each month.

Some updates seem to contain major overhauls, and this is where the REAL problems start. First, they are "dirty", and fail to "take out the trash after they finish decorating". This means that the software is forever tripping over parts of the previous "decor", and thus making mistakes, and even crashing.

A simple uninstall and reinstall is no good, as what is needed is a COMPLETE clearout, which is NOT done by the uninstaller.

This involves removing EVERY MGS casino, and then removing ALL the leftovers in the folders. Even that isn't everything, there is a VAST "common" area that can hold several GIGABYTES of "data in common", and this can have a fair bit of "trash" hanging around too. This needs to be cleared completely. Lastly, the registry keys need to be removed, so that a reinstall is forced to recreate them from scratch, rather than reuse the old ones that may hold some corrupt values left over from earlier Viper versions that are overriding those needed for the new version.

When this is done, download and install ONE Microgaming casino, and let it install COMPLETELY. This should populate the main Microgaming registry keys and the "data in common" with ONLY the most up to date and revelant data, and hopefully no "trash". Once this is done, and seems to work fine, install the rest of the MGS casino.

Try to do this OUTSIDE of the period where MGS naturally sends out updates for the new games each month.

If this does not work, THEN start to think about upgrading hardware, or even getting a new and faster PC.
 

maxwall

Experienced Member
Joined
Sep 25, 2010
Location
Germany
ok i have all casinos deinstalled then deleting the big MGS folder and all registry keys deleted! after that one casino installed completley with the MGS folder ca. 11 Gigabyte (WOW):what:

after that clean installation i install 1 or 2 other microgaming casinos and the problem is no matter which casino crashed with >game launcher has detected an error< or >game launcher has stoped working< all casinos start new download everything!

i'm pretty sure that error (Game Launcher has encountered a problem and was stopped) is for me maximal 20 months old !!

from time to time i get that error in the casino software. most time when i closing the software!!!

for me its meanwhile a Mysterium:confused:
 

slotmaster

Ueber Meister
Joined
Apr 2, 2011
Location
Ontario
I have the slow spinning reels too, I decided to go back to a mg casino today and this happened, what a let down so I withdrew as I had to keep moving my mouse to speed up the reels, I came to play not too work!,lol
 

Temperance Fox

New Member
PABnononaccred
Joined
Aug 22, 2010
Location
Nowhere
I also have this slow motion problem with MG.It began when were launched the new slots .I've made all the reset, controls, unistall, reinstall,talked with various supports, and so on. Maybe the casinos are "too heavy" having such a great number of "sophisticated", 3D, cinema, exclusive, animated new slots.

For example, today I played in that game with witches, don't remember the name, it gave me the arrow...OMG it took 10 minutes to turn, and stop.When it gave me the bonus , I was like ipnotized, while the witch was joyfully flying in the sky twice:drink:

Too much stressing
 
Top