1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Tech help pls

Discussion in 'Online Casinos' started by azzagirt, Apr 24, 2011.

    Apr 24, 2011
  1. azzagirt

    azzagirt Experienced Member

    Occupation:
    Retail, not any more.. I am now a call centre oper
    Location:
    Great Southern Land.
    Hi ,
    In the last 2 weeks or so my online casino slot games have been spinning in slow mo of hanging until I move my cursor over the reels and then will spin but always in slow motion. I have had on line chat with the casino but they don't know why. I have uninstalled and reinstalled but no better. Any suggestions would be greatly appreciated . Microgaming casino.
    Thanks in advance
    azza:(
     
  2. Apr 24, 2011
  3. H1_Roller

    H1_Roller Non-Gambler

    Occupation:
    ...
    Location:
    ...
    What is your internet speed? Do a speed test, here:

    You must register/login in order to see the link.

    I remember last year while my broadband line (physical) was being re-laid I had to use a mobile internet dongle and experience exactly what you are talking about now. It was infuriating.
     
  4. Apr 24, 2011
  5. ksech

    ksech Dormant account

    Occupation:
    yes
    Location:
    Here
    Do you have an older computer (like 2 or 3 years or more)? You may need to update your video card (graphics card).
     
  6. Apr 24, 2011
  7. azzagirt

    azzagirt Experienced Member

    Occupation:
    Retail, not any more.. I am now a call centre oper
    Location:
    Great Southern Land.
    Thanks guys for the suggestions.
    H1_Roller ping is73 d/l speed is slower atm but 4.03 and u/l speed 0.25
    ksech my system is only 8 months old.
    It has always been lightening speed before just don't know what happened. I am the only that uses this pc.
    Very frustrating but thanks anyway. Keep up the good work :)
     
  8. Apr 24, 2011
  9. ksech

    ksech Dormant account

    Occupation:
    yes
    Location:
    Here
    It may be MG then. I know others have had issues with slot speeds before (especially after updates to MG). Maybe someone will drop in and can give you their "fix".
     
  10. Apr 24, 2011
  11. azzagirt

    azzagirt Experienced Member

    Occupation:
    Retail, not any more.. I am now a call centre oper
    Location:
    Great Southern Land.
    Thinking back, a pop up 'game launcher has stopped working " would appear but still work. I tried to google about game launcher but no real info. Thought i may have to reinstall it but couldn't find much info on it. Maybe?
     
  12. Apr 24, 2011
  13. H1_Roller

    H1_Roller Non-Gambler

    Occupation:
    ...
    Location:
    ...
    I still get this regularly with MG casinos. I click [OK] and then the casino shuts down, but it easily reopens.
    I do also get slots spinning slowly (or sometimes uncomfortably quick) from time to time, but not constantly. The internet speed was all I could think of as I'm not tech-savvy, and your results seem fine. Sorry I can't be anymore help. :(
     
  14. Apr 24, 2011
  15. azzagirt

    azzagirt Experienced Member

    Occupation:
    Retail, not any more.. I am now a call centre oper
    Location:
    Great Southern Land.
    last ? for tonight

    since I am new to this site can you tell me how I thank ppl? When someones stats say " thanked so many times"
    cheers azza
     
  16. Apr 24, 2011
  17. ksech

    ksech Dormant account

    Occupation:
    yes
    Location:
    Here
    You have to have 10 or more posts I think to get the "thanks" button.
     
  18. Apr 24, 2011
  19. lots0

    lots0 Banned User - troll posts - flaming PABnonaccred

    Occupation:
    I do nothing productive
    Location:
    Hell on Earth
    You also might want to check your system for maleware/viruses.

    That "loader" you spoke of sounds funky...
     
  20. Apr 24, 2011
  21. tat00

    tat00 Experienced Member

    Occupation:
    SELF EMPLOYED
    Location:
    san diego cA
    also check virus scanning
     
  22. Apr 25, 2011
  23. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
    Are the reels spinning in blocks?
     
  24. Apr 25, 2011
  25. azzagirt

    azzagirt Experienced Member

    Occupation:
    Retail, not any more.. I am now a call centre oper
    Location:
    Great Southern Land.
    My paid antivirus is working ok and has not alerted me to any suspicious activity.
    I received an email from Spin Palace suggesting it was "caused by internet traffic and the signal is not being relayed to my software"and was out of their control. It's really frustrating because they have 3 games that I love and all my banking with them is better than anywhere else I have tried. Just dissappointed BIG time.. Any soloution out there ???
     
  26. Apr 25, 2011
  27. azzagirt

    azzagirt Experienced Member

    Occupation:
    Retail, not any more.. I am now a call centre oper
    Location:
    Great Southern Land.
    They are just not spinning unless I move my cursor back and forth over them and then if I stop moving it , the reels also stop unfinished.
     
  28. Apr 25, 2011
  29. maxwall

    maxwall Experienced Member

    Occupation:
    selfmade
    Location:
    Germany
    ok that is a very frustrating problem 'game launcher has stopped working " have near every day at week !
    most time the casino start download all new from the servers.
    remember the first 3 or 4 years i have absolut no problems with the microgaming software. since 2 years It was getting worse !!!
    talk many times with support and It is probably due to my internet provider !!!!!
    for many years my internet provider was aol since 2 years its Deutsche-Telekom
    (T-Online) by the way the T stands for Terror!!!! :machinegu .........
     
  30. Apr 25, 2011
  31. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    They don't know this, but are using this as an easy way to blame someone else.

    Most problems are down to the Microgaming software, rather than the individual operator.

    Updates are often "dirty", which is why "uninstall and reinstall" often gets suggested, and sometimes even works.

    The main problem is that Microgaming is "bloatware", and grows at least once a month. This means that it quickly outgrows a PC, and whilst it may have worked fine before, performance can get worse each month.

    Some updates seem to contain major overhauls, and this is where the REAL problems start. First, they are "dirty", and fail to "take out the trash after they finish decorating". This means that the software is forever tripping over parts of the previous "decor", and thus making mistakes, and even crashing.

    A simple uninstall and reinstall is no good, as what is needed is a COMPLETE clearout, which is NOT done by the uninstaller.

    This involves removing EVERY MGS casino, and then removing ALL the leftovers in the folders. Even that isn't everything, there is a VAST "common" area that can hold several GIGABYTES of "data in common", and this can have a fair bit of "trash" hanging around too. This needs to be cleared completely. Lastly, the registry keys need to be removed, so that a reinstall is forced to recreate them from scratch, rather than reuse the old ones that may hold some corrupt values left over from earlier Viper versions that are overriding those needed for the new version.

    When this is done, download and install ONE Microgaming casino, and let it install COMPLETELY. This should populate the main Microgaming registry keys and the "data in common" with ONLY the most up to date and revelant data, and hopefully no "trash". Once this is done, and seems to work fine, install the rest of the MGS casino.

    Try to do this OUTSIDE of the period where MGS naturally sends out updates for the new games each month.

    If this does not work, THEN start to think about upgrading hardware, or even getting a new and faster PC.
     
    1 person likes this.
  32. Apr 25, 2011
  33. maxwall

    maxwall Experienced Member

    Occupation:
    selfmade
    Location:
    Germany
    ok i have all casinos deinstalled then deleting the big MGS folder and all registry keys deleted! after that one casino installed completley with the MGS folder ca. 11 Gigabyte (WOW):what:

    after that clean installation i install 1 or 2 other microgaming casinos and the problem is no matter which casino crashed with >game launcher has detected an error< or >game launcher has stoped working< all casinos start new download everything!

    i'm pretty sure that error (Game Launcher has encountered a problem and was stopped) is for me maximal 20 months old !!

    from time to time i get that error in the casino software. most time when i closing the software!!!

    for me its meanwhile a Mysterium:confused:
     
  34. Apr 25, 2011
  35. slotmaster

    slotmaster Ueber Meister

    Occupation:
    Being great and stressed
    Location:
    stressville
    I have the slow spinning reels too, I decided to go back to a mg casino today and this happened, what a let down so I withdrew as I had to keep moving my mouse to speed up the reels, I came to play not too work!,lol
     
  36. Apr 25, 2011
  37. Temperance Fox

    Temperance Fox Experienced Member PABnononaccred

    Occupation:
    many
    Location:
    Nowhere
    I also have this slow motion problem with MG.It began when were launched the new slots .I've made all the reset, controls, unistall, reinstall,talked with various supports, and so on. Maybe the casinos are "too heavy" having such a great number of "sophisticated", 3D, cinema, exclusive, animated new slots.

    For example, today I played in that game with witches, don't remember the name, it gave me the arrow...OMG it took 10 minutes to turn, and stop.When it gave me the bonus , I was like ipnotized, while the witch was joyfully flying in the sky twice:drink:

    Too much stressing
     
  38. Apr 25, 2011
  39. Temperance Fox

    Temperance Fox Experienced Member PABnononaccred

    Occupation:
    many
    Location:
    Nowhere
    :laugh::laugh::laugh:
    Great!!!!
     

Share This Page