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taking a break from 1 casino resulting in my account being closed at another

Discussion in 'Online Casinos' started by jacko10, Oct 29, 2016.

    Oct 29, 2016
  1. jacko10

    jacko10 Experienced Member

    Occupation:
    engineer
    Location:
    ireland
    hi all took a break from chance hill casino for a while yesterday
    went to log in at rizk this morning and my account has been blocked
    PERTTI
    Hello! How may I help you?
    VISITOR
    hi there why has my account been blocked ?
    PERTTI
    Just a moment and will look at it
    It looks that you have self excluded yourself from ChanceHill which operate under same license, so therefore your Rizk account have to be closed as well
    VISITOR
    i took a break from chance hill for 6 months not rizk
    PERTTI
    7:28 am
    But as we operate under same license, we unfortunately don't have other option than automatically close your account from all sites when you self exclude yourself one of them

    is this normal ?
    its not related to out of control gambling just wanted a break thats all
     
  2. Oct 29, 2016
  3. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Yes, anything longer than 6 weeks is considered Self Exclusion and has to be applied to all accounts using the same license/platform, in this case MT SecureTrade Ltd.

    You can see all their sites here: You must register/login in order to see the link.

    Actually, not so clear. The UKGC states:

    - Take a Break/Cool-Off Period: 24hrs - 6 weeks
    - Self Exclusion: 6 months - 5 years

    - nothing for 6 weeks - 6 months, hence casinos mostly apply Self Exclusion for anything longer than 6 weeks.
     
    1 person likes this.
  4. Oct 29, 2016
  5. jacko10

    jacko10 Experienced Member

    Occupation:
    engineer
    Location:
    ireland
    thanks harry a bit ott to be honest but never mind ill play elsewere
     
  6. Oct 29, 2016
  7. Jd666

    Jd666 RiffRaff CAG mm4

    Occupation:
    Maggot Farmer
    Location:
    Republic Of West Yorkshire
    I got burnt with Everymatrix as Cs refused to close my account.
    Mine was for 5 years though.
    I know now not to close any casino accounts, I just dont log in.
    Think I have about 3 years left haha.

    Obviously, if people do have gambling problems then this is the best way, but mine wasnt due to gambling problems
     

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