1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Resolved Swiss Casino - changing wagering requirements

Discussion in 'Casino Complaints - Bonus Issues' started by SwissTony, Aug 26, 2009.

    Aug 26, 2009
  1. SwissTony

    SwissTony Dormant account

    Occupation:
    semi-retired
    Location:
    London
    Last week I opened a "Play for money" account with the Playtech site Swiss Casino, because they allow BJ for the (sticky) bonus and wagering requirements, posted in their Terms & Conditions as 25 x for GBP currency. As soon as I tried to make my first deposit, I was approached by a casino rep. with online chat, offering me 200% (instead of 100%) welcome bonus, if I would start with 200 GBP, wich I gladly accepted. To be on the safe side, I specifically asked, if the wagering requirements remained the same = 25 x deposit + bonus and got it confirmed (unfortunately I forgot to safe that chat!).

    Anyway, I passed the wagering requirements after a few hours and asked for a withdrawal of 1'100 GBP (1,500 total minus sticky bonus). Only afterwards did I check the email confirming the welcome bonus and had to learn that the requirement was changed all of a sudden to 30x deposit plus bonus! My emails complaining about the discrepancy between their posted consitions and their confirmation email were answered vagely with some standard text, but nobody from their side really addressed the issue. It's like being forced to change horses in the middle of a race ... and I feel it's not only confusing but also dishonest.

    Lesson learned: Even after starting to play online, I need to check any emails arriving from the casino right away to avoid being taken for a ride.
     
  2. Aug 26, 2009
  3. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    well I would save the chats as well.

    Also I would probably in this case do the extra 5* deposit + bonus. It is not much, and maybe easier than battling the casino.
     
  4. Nov 24, 2009
  5. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    I understand that this issue was resolved offline. It would have been nice if someone -- OP? -- had let us know. :rolleyes:
     

Share This Page