Swiss casino & casinoLV do not pay $6000

[ebruduck]

I sent another email to Iris, still no reply,

I see I am not the only one and Peanut case is also very old.

Peanut, did you try other channel to get your money from them ?

 

[peanut1313]

ebruduck, I tried taking care of it on my own. Now I have the Meister trying for me. However, It doesn't look good. The Casino doesn't play fair. Do you have any suggestions?

 

[caruso]

Refresher here - this one is an open and shut job:

Before processing your withdrawal request we have noticed a pattern of bonus abuse in your game sessions. Due to this we have subtracted the bonus money that was given to you and your winnings, processing only your original deposit.

We are truly sorry if there was any misunderstanding but we are obligated to follow the company's policy.

The following is a statement directly from our "Terms of Use":

"The Casino reserves the right to refuse or rescind the bonus for any reason including, but not restricted to, player abuse. In case of abuse, the Casino reserves the right to discontinue player's membership and to prevent the player from accessing the Casino in the future".

Ebru, please keep us regularly updated, and post any progress whatsoever - or lack thereof. Keep up the pressure.

 

[ebruduck]

Iris Toledano from Playtech said she wants to resolve this issue in an email she sent but she disappeared again

I think that how they work, little pressue they send an email to postpone the issue again and again

I got this email again today

Dear E,

Thank you for choosing Swiss Casino.

Unfortunately, the decision to cut your winnings were made by management.

Please note that this is done in accordance with our casinos Terms of Use which and be found at www.swisscasino.com/termsofuse.html and reads as follows:

The Casino reserves the right to withhold any amount in excess of the players original deposit from a player's withdrawal if the bonus is wagered in Baccarat, Roulette, or Craps. The Casino reserves the right to refuse or rescind the bonus for any reason including, but not restricted to, player abuse. In case of abuse, the Casino reserves the right to discontinue player's membership and to prevent the player from accessing the Casino in the future.

We sincerely apologize for any inconvenience caused, and hope that we have your cooperation and understanding in this matter.

Should you have any questions or concerns, please do not hesitate to contact Swiss Casino Support Team. We are available 24 Hours a day, 7 days a week.

With Best Regards,

Jennifer
Swiss Casino

 

[caruso]

You broke no rules. YOu played VP and blackjack. This would NOT hold up in a court of law.

Ebru, you know Playtech are headed for the UK stockmarket, right? You need to press hard on this matter in these coming weeks.

 

[The Dude]

I'm finally back in contact with the operators. I should be able to take care of any issues between casino and player. More soon...

 

[Genenco]

You broke no rules. YOu played VP and blackjack. This would NOT hold up in a court of law.

Ebru, you know Playtech are headed for the UK stockmarket, right? You need to press hard on this matter in these coming weeks.

Problem is, as in most cases the "Casino" is offshore, therby requiring a VERY high priced lawyer whose fees alone would make any lawsuit prohibitive.

I wish it was easier, but it's not and I think this was calculated by those who know the law...

BTW, I closed my account with SC back in 2005, as I got the "Feeling" all was not on the "Up and up" But that's just my personal feeling.

 

[ebruduck]

The contact from Playtech disappeared again

Probably that is the way they work .

Once Caruso spoke to them they sent me an email they take care of it but actually all they wanted is to postpone the issue again and again.

 

[The Dude]

Don't worry about Iris, I'm in direct contact with the operators. I'll contact them to see what's up.

 

[ebruduck]

This issue is in process of being resolved


I have just got an email from the manager at Swiss and casino Las Vegas

Thank you Bryan and thank you Caruso for your comments


Dear Ms.Tandogdu,



My name is Graham, and I am an account manager at Casino Las Vegas and Swiss Casino which are both part of the IOG Casino Group. On behalf of the IOG Casino Group, I would like to apologize for the oversight concerning your two accounts at our casinos.



Your withdrawals in both of your accounts will be processed shortly. This month you will receive your withdrawal of $2,102 from Casino Las Vegas, and in April you will receive your withdrawal of $3,677 from Swiss Casino. Both withdrawals will be sent to your Neteller account. If you have any questions or concerns please email me at accountmanager@casinolasvegas.com.



I would once again like to take this opportunity as a representative of the IOG Casino Group to extend our full apologies for any inconvenience this incident may have caused.



Thank you for your understanding,



Graham

Account Manager

IOG Casino Group

 

[The Dude]

Thanks for the update.

Graham has just signed up in the forum as well.

https://www.casinomeister.com/forums/members/

 

[caruso]

Nice.

Post when you've got all your money.

 

[nektar4d]

Bravo to everybody involved!

Ebru, you know Playtech are headed for the UK stockmarket, right? You need to press hard on this matter in these coming weeks.

Somehow I feel the above post is important...
In any case, congratulations to everybody who helped ebruduck

 

[peanut1313]

ebruduck, WOW! Casino Las Vegas is going to pay

WOW! I cant believe you got Casino Las Vegas to pay. Or should I say, agree to pay? They can say anything. I would like to hear that you actually did get your money!!! If you get paid, please share the secret of your success. How did you do it? They have owed me about $1,700 since July. Even with The Meister, I haven't had luck getting them to pay me. Please post the steps I should take to get the results you did.
Congratulations!
&
Thanks
Peanut

 

[caruso]

Please post the steps I should take to get the results you did.

Posting the precise facts of your issue would be the right start.

I'd been looking forward to taking Swiss and LV off my "little list"...

 

[caruso]

This matter is now resolved.

 

[Graham]

A message from IOG Casinos

My name is Graham, and I am an a representative of Swiss Casino and Casino Las Vegas which are both casinos of the IOG casino group.

Ebru, you were issued a payment of $2,102.00 to your Neteller account from Casino Las Vegas, and you were issued a payment of $3,777.00 to your Neteller account from Swiss Casino on March 22, 2006. Please check your Neteller account to verify this information. Both Swiss Casino and Casino Las Vegas have paid you in full. You were also sent an email both casinos stating this information on March 12, 2006.

Please feel free to contact me at anytime to discuss this issue at graham@iogltd.com.

 

[The Dude]

She already took care of a couple of items from my "wish List" two weeks ago, so I know she's been paid.

Guess I should have updated the thread

 

[chuchu59]

My name is Graham, and I am an a representative of Swiss Casino and Casino Las Vegas which are both casinos of the IOG casino group.

Ebru, you were issued a payment of $2,102.00 to your Neteller account from Casino Las Vegas, and you were issued a payment of $3,777.00 to your Neteller account from Swiss Casino on March 22, 2006. Please check your Neteller account to verify this information. Both Swiss Casino and Casino Las Vegas have paid you in full. You were also sent an email both casinos stating this information on March 12, 2006.

Please feel free to contact me at anytime to discuss this issue at graham@iogltd.com.

Nice. Could you look into peanut 1313's case as well.