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Svedala casino - unfair behaviour.

Discussion in 'Casino Complaints - Bonus Issues' started by Rakel1337, Oct 9, 2018.

    Oct 9, 2018
  1. Rakel1337

    Rakel1337 New Member

    Location:
    Sweden
    I keep thing short.

    Simply this is reckless behaviour i wont let get through without notice. I dont even care about the bonus lost..

    I depoisted for 20 high valued freespins as I got an offer per e-mail b. Then i
    played my depoist to zero and went for the freespins.

    I went to bonus section under my account settings to locate the freespins, then about to press what i thought was "Activate freespins" button.. But i was to Quick and I managed to press "cancell freespins"..

    I proced to talk to the custom support right away, and they instantly told me they wont help me to revieve the freespins as I cancelled them and im responsible for the problem caused... ... I didnt touch the freespins at all, and they agreed that i had not.

    Then he tells that they cant help every customers with this kind of problem..?

    Then they tell me i have had alot of bonus in the plast, and I should be happy.... Then he uploads a picture of my account summary Total deposit 50 euro - total bonus 60 euro..

    This is so weird behaviour, im stunned.
     
  2. Oct 9, 2018
  3. NeverLucky

    NeverLucky is actually lucky sometimes

    Location:
    Germany
    Maybe @L&L-Jan can have a look to see if he can help you out :)
     
  4. Oct 9, 2018
  5. Rakel1337

    Rakel1337 New Member

    Location:
    Sweden
    Please, that would be Nice..
     
  6. Oct 9, 2018
  7. L&L-Jan

    L&L-Jan Affiliate Manager for Accredited Casinos

    Occupation:
    Affiliate Manager
    Location:
    Malta
    I'm not really in the mood today, maybe tomorrow
     
    NeverLucky, Borgie and dpp00 like this.
  8. Oct 9, 2018
  9. L&L-Jan

    L&L-Jan Affiliate Manager for Accredited Casinos

    Occupation:
    Affiliate Manager
    Location:
    Malta
    Ok enough jokes for today! @Rakel1337 please PM me your username. I'll help your further from there.
    Kr. Jan
     
    NeverLucky likes this.
  10. Oct 9, 2018
  11. Rakel1337

    Rakel1337 New Member

    Location:
    Sweden
    Ill be back with an update anytime soon
     
  12. Oct 9, 2018
  13. Rakel1337

    Rakel1337 New Member

    Location:
    Sweden
    Super quick help recieved and its now resolved
    Many thanks. 10/10 comeback
     

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