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SUSPENSION OF eCOGRA SEALS

Discussion in 'Casino Industry Discussion' started by dominique, Feb 15, 2008.

    Feb 15, 2008
  1. dominique

    dominique Dormant account

    Occupation:
    webmistress
    Location:
    The Boonies
    This just came in my mail:


     
    19 people like this.
  2. Feb 15, 2008
  3. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    PLAYER PROTECTION BODY SUSPENDS ACCREDITATION

    Six online gambling operations have "Safe and Fair" seal pulled

    The non profit and player protection body eCommerce and Online Gaming Regulation and Assurance has taken the unusual step of suspending its accreditation for six online gambling venues in the Casino Action group of companies.

    This is only the second time in the five years of eCOGRA's existence that this has been done. In the only precedent, the Jackpot Factory group were suspended following accusations of black hat SEO activities that led to a $25 000 fine before the group was reinstated.

    A brief notification release from eCOGRA's London headquarters revealed that its Compliance and Advisory Services staff had recently completed an on-site review at the operations concerned as part of a normal seal renewal process.

    The following operations were found to have failures in compliance with eCOGRA's eGAP or Generally Accepted Principles - the wide ranging requirements governing all aspects of an accredited company's operations:

    Challenge (You must register/login in order to see the link.)
    Golden Reef (You must register/login in order to see the link.)
    I Big Casino (You must register/login in order to see the link.)
    Music Hall (You must register/login in order to see the link.)
    Nostalgia (You must register/login in order to see the link.)
    UK Casino Club (You must register/login in order to see the link.)

    After studying the compliance team's report, the independent directors in control of the eCOGRA operational wing decided to suspend the "Safe and Fair" seals carried by these venues pending further investigation.

    The eCOGRA release reveals that the management of these casinos has been advised of this action and requested to comment on the findings of the audit review. Further information will be provided once these investigations are concluded.

    The statement concludes with the comment: "It should further be noted that the operations applicable to Arctic Poker (You must register/login in order to see the link.) did not form part of the eCOGRA review, and therefore the seal for this site has been revoked, as the time by which it should have been reviewed has expired."

    eCOGRA sets online gambling standards and provides an international framework for best operational and player protection practice requirements. These are enforced through inspections and reviews, and continuous monitoring.

    Companies that have achieved accreditation with eCOGRA are entitled to bear the organisation's "Safe and Fair" seal, indicating to players everywhere that all operational systems and games are continuously monitored to consistently high standards.

    eCOGRA's independent directors determine which operators qualify for the seal.

    These directors are Bill Galston, OBE, retired Chief Inspector for the Gaming Board of Great Britain; Bill Henbrey, former head of gaming services at leading international accounting firm BDO; Frank Catania, former Assistant Attorney General and Director of New Jersey Division of Gaming Enforcement and Michael Hirst, OBE, a former board member of Ladbroke Group Plc, and formerly Chairman and CEO of Hilton International.
     
    8 people like this.
  4. Feb 15, 2008
  5. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Anyone have any specifics as to what these sites did (or didn't) do?

    (My short list of casinos to uninstall this weekend is growing longer every day -- and I only have a double handful installed anyway.)
     
    Last edited: Feb 15, 2008
  6. Feb 15, 2008
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I am REALLY puzzled by this, it implies that the shortcomings found were of a very serious nature, since this is only the SECOND time this has been done.

    There seem to be many eCogra sealholder casinos generating large volumes of complaints here, yet these, except in the case of Jackpot Factory, have not lead to suspension of the seals. Casino Action have barely featured in the complaints section, other than a while ago when they deviated from the standard EZBonus rule to require players taking the SUB to complete WR before withdrawing.
    The complaints levied at others have been far worse, from Prime taking money out of player's Neteller accounts without permission, to the recent spate of confiscating winnings with ever more "borderline" excuses.
    888 have condoned spamming, seen to have "friends" in Russia that spam on their behalf, and didn't handle Lucky Ace at all well, despite the fact it was THEM ALL ALONG CALLING THE SHOTS, so where is eCogra when PLAYERS get screwed!!!!!
    I would suspect this suspension is more to do with a bureaucratic failure by Casino Action, rather than a raft of screwed over players. Unfortunately, all WE are allowed to be told is that they are considered "not safe to play at" by eCogra until "further investigation" has taken place. Without knowing what the problems are, players cannot make a proper judgement as to the severity of the shortcomings, and how it compares to the rest of the industry, much of which is NOT looked after by eCogra.
     
    6 people like this.
  8. Feb 15, 2008
  9. GaryWatson

    GaryWatson Dormant account

    Occupation:
    Marketing Consultant
    Location:
    Europe
    I would say thats great news. It's about time there was a shake up. Too many sites, too few of quality. I hope they become even more selective. It can only be good for the industry
     
    2 people like this.
  10. Feb 15, 2008
  11. JanBalslev

    JanBalslev Dormant account

    Occupation:
    Renting out summerhouses in Denmark and the rest o
    Location:
    Danmark
    This is a big shake-up to say the least - but what did they do (or not do)?

    I run a casino portal myself and try to promote good and honest web casinos. I have made a list of 10 really good once, hand picked by myself. I have had Challenge casino on that list for a while. I have played there myself several times - they always treat me very well and have paid me my winnings reasonably fast.

    I have not noticed any player complaints at all - so I am really really surprised to say the least.

    Am I now all of a sudden promoting a rough casino on my list with the (in my opinion) 10 best online casinos??

    If they did something really wrong it's great that they lose their Seal for sure - however why on earth does eCOGRA not reveal the facts instead of having us guessing and jumping up and down. To be honest this a bit unprofessional of eCOGRA.
     
    6 people like this.
  12. Feb 16, 2008
  13. wangpoker

    wangpoker Experienced Member PABnononaccred2 webmeister

    Occupation:
    affiliate marketing
    Location:
    Ontario/Canada
    The seal is still on all Casino Action websites.
    I haven't seen any news about it in news section of eCOGRA website.
     
  14. Feb 16, 2008
  15. same_old

    same_old Dormant account PABaccred webmeister

    Occupation:
    12th man
    Location:
    Australia
    Hiya Jetset,

    Are they still allowed to take business as normal or have they been closed until the investigation is over with..

    It looks like they just take seal of "safe and fair play" off??.
     
  16. Feb 16, 2008
  17. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    I don't know, to be honest - recommend you ask eCOGRA direct - you can do it through their website or by emailing the CEO Andrew Beveridge.

    My interpretation of this release is that it may not be directly linked to player complaints at all.

    Whilst player protection has always been stated as a key objective of eCOGRA, non-compliance could be failure to meet the eGAP standards in any of the many operational areas that the reviews cover.

    And this was a step up from monitoring, because it was an on-site review - an inspection carried out (I think) every year or so that is required before a seal can be renewed.

    It could be non-compliance with any one or more of the operational requirements seal-holders agree to meet in order to display the seal.

    The release also comments that investigations are ongoing, which may be the reason why more details are not being made available at this stage. I would not call that "unprofessional," quite the contrary.

    Note, too that the release says:

    "Further information will be provided once these investigations are concluded," which I think supports this view.

    I doubt that this step was taken lightly - those Aussies must have been seriously out of line on some of their commitments for their seals to be suspended.

    For me, the interesting thing will be what James Canning-Ure and his compatriots at Casino Action do about this. Will they bend every sinew to work with the compliance team to get back up to standard as quickly as possible, or will they decide that meeting those standards is too much trouble?
     
    2 people like this.
  18. Feb 16, 2008
  19. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I am pretty sure its business as normal as I just played at challenge last night but which was after Dominique's post.
     
  20. Feb 16, 2008
  21. hakapuku

    hakapuku Banned User - repeated violations of rule 1.14 (tr

    Occupation:
    businessman
    Location:
    UA
    Well said! Ecogra has no any respect from my side since they supported Fortune Lounge when those confiscated player's winnings. Hey Ecogra- leave Casino Action alone! They pay, and for us ,online players, this is much more important than you think.
     
  22. Feb 16, 2008
  23. GaryWatson

    GaryWatson Dormant account

    Occupation:
    Marketing Consultant
    Location:
    Europe
    Yes, but I would hold back my opinion to see what these sites have really done to lose their seal. We can only speculate at the moment. Im sure Ecogra have made mistakes in the past but its good to see them actually do something proactive about their standards
     
  24. Feb 16, 2008
  25. Zoozie

    Zoozie Ueber Meister CAG PABnonaccred

    Occupation:
    Software Developer
    Location:
    Denmark
    Maybe Casino Action did forget to pay.... The annual seal license fee.:D
    Being at the receiving end the stupid Mohawks took this non-payment more serious than usual.
     
    2 people like this.
  26. Feb 16, 2008
  27. handkey

    handkey Dormant account webmeister

    Occupation:
    webmaster
    Location:
    NJ


    Ecogra is just a puppet of microgaming in my opinion.
     
  28. Feb 16, 2008
  29. BingoT

    BingoT Nurses love to give shots

    Occupation:
    Nursing & Run Bus Trips
    Location:
    Hartford,Ct
    Hmmm someone at Ecogra did'nt get paid off or something.
    We will have to see.
    It would be nice to know the Details on this.
     
  30. Feb 16, 2008
  31. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    If it's related to payment, it's highly unlikely that this course of action would be taken simply because they forgot and more likely to be they flet theydidnt get their money's worth for the seal. We always hear of players threatening casinos to pay up by posting on forum boards and sending out e-mails and letters to people related to the filed. Is this similar to Ecogra's action? As players and aff managers alike dont know much about the whole issue, many may be unwilling to play at the casinos in question until everything is cleared up.
     
  32. Feb 16, 2008
  33. pacers31

    pacers31 Banned Used - Repetitive violations of <a href="ht

    Occupation:
    Marketing Rep
    Location:
    Californication
    ECOGRA?? Until there is an actual watchdog organization with teeth, all the fancy seals and certifications are meaningless. This forum does more to help expose problems than ECOGRA ever did. I equate this to the good housekeeping seal of approval or Better Business Bureau rating. Nice to hear, but no substance. If you are going to get screwed, you are going to get screwed. This is the chance we all take when dealing with overseas (at least us in the US) faceless entities. I will only play at a couple of sites that I have good payout history with. Buyer beware, cause ECOGRA can't do a damn thing for you if you hook up with the wrong outfit.
     
    4 people like this.
  34. Feb 16, 2008
  35. GaryWatson

    GaryWatson Dormant account

    Occupation:
    Marketing Consultant
    Location:
    Europe
    Every time I login to 3dice I get slapped in the face with their Casinomeister award. So they seem to regard recognition from here. I would say this site is by far better than any other forum for these sort of issues. I wont mention names but some offer a seal of approval and nothing else. I have yet to see any other site take such a balanced view although they pretend to.
     
    1 person likes this.
  36. Feb 16, 2008
  37. pacers31

    pacers31 Banned Used - Repetitive violations of <a href="ht

    Occupation:
    Marketing Rep
    Location:
    Californication
    Best advice I can give is pick one or two places to play that you have actually CASHED OUT AT and stay there. This is a bad time to go shopping around for legit sites. Too bad for all of us!
     
  38. Feb 16, 2008
  39. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Sounds like that may be a new idea to have a "Casinomeister Seal Of Approval" award, because it really seams like if eCOGRA were really concerned with the player community they would actually post a warning on the prominent forums like here at Casinomeister warning the player community that such and such Casino Group just had their Seals revoked and the player needs to deposit and play there now at their own risk !!
     
    3 people like this.

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