Resolved Supreme Play not paying

zap987

Meister Member
PABnononaccred2
Joined
Jul 22, 2004
Location
Sweden
Not exactly news but seems Rival payment processing is getting even worse.

Requested withdrawal on 14/5. Contacted live support for the first time 19/5 to ask about the withdrawal. Get told they have processing issues, not a word is said about documents needed. Email support 21/5, no answer so far.

Again I contact live support on 24/5, get told I'm not paid because I haven't sent in documents. Of course I never got any request for documents but I did get several emails offering promotions. Send in documents, gets approved 25/5. Contaced live chat several times since then but no answers, seems they can't even be bothered coming up with more excuses anymore:

Sam: Hello and welcome to customer support, how may I help you today?
Me: Hello. I'm really wondering why I still haven't received my withdrawal
Sam: o really
(followed by 10 minutes of nothing)

On their website they state: With a NeTeller account you’ll obtain the funds you requested from the online casinos within six hours.
 

zap987

Meister Member
PABnononaccred2
Joined
Jul 22, 2004
Location
Sweden
20 days now and still no money, just some more empty promises of getting paid soon.
 

missmichelle

Meister Member
Joined
Sep 17, 2008
Location
Tucson AZ
Glad you finally got paid. I don't know how these places stay in business after delaying withdrawals for that long.

Michelle
 
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