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Supervegas breaks promises and cheats.

Discussion in 'Online Casino and Poker Complaints - old section' started by Aurora9, May 11, 2005.

    May 11, 2005
  1. Aurora9

    Aurora9 Dormant account

    I get email telling me about this month promotions and $50 reload. I login today into casino and right away get pop-up telling me deposit $50 today wager once and get $50 bonus. There is ok button on the pop-up. I click OK button it leads to casino web site with promotion description and cashier.

    I deposited, played, lost half my deposit, and guess what, no bonus you are not eligible I am told! What a bunch of BS! They told me I got email, but I did not!

    Please wait for a site operator to respond.
    You are now chatting with 'Lional'
    Lional: How may I help you today?
    anna: Hi
    anna: I deposited and wagered $50 but did not get a bonus
    anna: can you credit $50 bonus to my account please?
    Lional: Please hold one moment.
    Lional: Unfortunately, you are not entitled to any more bonuses from us and this decision was taken by the relevant department at their discretion. You should have received an email today outling the reasons why you cannot get anymore bonuses. You should call the helpdesk or email This email is not visible to you. if you did not receive the email.
    anna: I did not receive the email
    anna: and I already participated by playing and losing half of my deposit
    anna: when I loged a got deposit 50 get 50 bonus pop up window
    anna: so you invided me to play
    anna: either credit the bonus please or refund my full deposit
    Lional: You should have received an email today to the email address on file ********** We cannot credit the bonus or refund your deposit.
    anna: I did not receive any email exept about promotions
    anna: You just scammed me as far I am conserned
    anna: I will post this on all the forums I can find
    anna: there is no email like that in my box
    Lional: Rest assure, this is not a scam and there are genuine reasons for this decision. As stated already, if you did not receive an email, you should call the helpdesk or email This email is not visible to you. for an explanation.
    anna: I dont care about your resons you invited me to play
    anna: i have email about this month bonuses
    Lional: We did not invite you personally to play!
    anna: I had pop-up when i loged in
    anna: said deposit today and get 50 bonus
    Lional: That pop-up appears whenever you click on the casino link and the promotions listed are for customers who are allowed to get bonuses. However, a decision ha sbeen taken not to credit you with anymore bonuses.
    anna: I will not play anymore but you have to credit this time because I already had taken part in the promo
    Lional: Sorry, the decision has been taken not to credit you anymore bonuses for this $50 casino reload bonus promotion or for any other bonus promotions in the foreseeable future.
    Lional: If you want to know more about this issue, please call the helpdesk or email This email is not visible to you..
    Last edited: May 12, 2005
  2. May 11, 2005
  3. Tdoggy

    Tdoggy Experienced Member

    Wow ????

    I have played at this casino for a long time. Never have had a single problem. I even have an account with their sportsbook to. Always have received the 50 for 50 bonus monthly when I felt like doing it. I am surprised they wouldn't give it to you. Any reason you can think of that they wouldn't let you collect the bonus? Have you logged onto the casino from a friends computer? Anything like that? This one puzzles me a little :confused:
  4. May 11, 2005
  5. Aleksandr Lis

    Aleksandr Lis Webmaster webmeister

    sorry anna about your situation. But I think it is not quite right to say that they invited you only because you had a pop-up when you logged in...
    However, please keep us informed. I have high respect for Sportingbet.
  6. May 12, 2005
  7. clawback

    clawback Dormant account

    These guys must of had a another customer bonus purge. I did thankfully receive the email outlining my unwanted business which coincided with a $100 dollar loss on my last play :rolleyes:

    Don`t see why they wont just give you the $50 bonus they`ll most likely clean you out plus whatever deposit you have left.This is boss media the home of checking for dealer BJ.

    These are renown for bad info I once asked via livechat if I was eligible for a bonus they said sure go ahead make a deposit did that no bonus back to livechat ooops sorry the information was incorrect tough titty so long and good luck.

    Goodluck with your quest for justice.
  8. May 12, 2005
  9. GrandMaster

    GrandMaster Ueber Meister CAG

    Mathematician by day, online gambler by night.
    No bonus here either :(, but at least I broke even.
  10. May 12, 2005
  11. Tdoggy

    Tdoggy Experienced Member

    none for you either????

    GrandMaster no bonus for you either???? Were you also denied the 50??? Wow this would surprise me again. Never heard of these guys screwing with anybody. :confused:

    p.s. :eek: What is going on with the world of online casinos
  12. May 12, 2005
  13. Flavio4321

    Flavio4321 Dormant account

    I got the bonus yesterday. I still have to fulfil WR though.
  14. May 12, 2005
  15. pstnpstn

    pstnpstn Dormant account

    did receive email and got the bonus $50.
    after $50 wager money and bonus automatically credited.

    and after more $1000 wager ($1 flat bet blackjack 1000 game)
    only left $35.
    lost $15 my money.

    boss media dealer is so hot !!
    Last edited: May 12, 2005
  16. May 12, 2005
  17. scrollock

    scrollock Senior Member

    boro, uk
    aurora9, so what they banned you? whats the problem? for them to have banned you, you must have been abusing their bonus, therefore i presume that over a long period you have been making money out of them.

    hey i tell you what, at the next casino you play at, instead of bothering to play, why dont you phone them up and ask them to send you a cheque out str8 away as you seem to think you deserve money for nothing.

    why is it whenever someone makes their first post on this site and its a casino complaint, it has "bonus abuser" written all over it.
  18. May 12, 2005
  19. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    House-Husband and Casino Advisor
    Bexhill on sea, England
    Good! I wish you'd lost it all.
    I agree with scrollock - blatant 'bonus abusers' like this only reduce the opportunities for us genuine advantage players! :cool:
  20. May 12, 2005
  21. pstnpstn

    pstnpstn Dormant account

    Good Luck genuine player ! :)

    I wish you bankruptcy soon :lolup:
  22. May 13, 2005
  23. davescamp

    davescamp Dormant account

    Milano, Italy
    Had the same problem of Aurora9: received may newsletter, decided to take the reload bonus, deposit 50, played once,: no bonus. :mad:
    Same answer in chat, no e-mail advising me of the reason.
    I haven't played at this casino since april, can someone tell me the reason of sending me the may newsletter if I'm no more entitled to receive any bonus?
    They can have a reason for this decision of excluding me, but i think it's a little too late telling it after my deposit (and wager of it once), couldn't they tell me this thing after my last winning in april?
    This is NOT FAIR!!!
  24. May 13, 2005
  25. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    House-Husband and Casino Advisor
    Bexhill on sea, England
    You are right - that is not fair.
    I had the same thing with Casino365 this month. Made my deposit, played once - no bonus.
    It turns out they have switched from Boss Media to a Playtech casino.
    The annoying thing is, the old casino is still working OK - no 'flag' on it, and NO E-MAIL to the players telling them about the change. :(

    Still, I only lost a few bucks, so I wont be going bankrupt just yet pstnpstn! :D
  26. May 13, 2005
  27. BCarlisle

    BCarlisle Dormant account

    retail sales
    Nice invite scam

    So the casino sends a player mail mentioning a $50 reload bonus. The player then logs on and a pop-up reiterates the offer. The player presumes that the casino's offer is an honest one and gets screwed. Another casino for me to avoid.
  28. May 13, 2005
  29. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    flatbetting 1$

    I also consider that just meeting the wr with 1$ flatbets is really bonus abuse. Betting all the way with 5-100$ bets is not. Not even if you just meet the WR. However that is advantage play.

    Go Figure ;)
  30. May 14, 2005
  31. trick

    trick Dormant account

    Long live the rightious.... Bonuses are for players to play with. As long as you stick to T&C, I see no problem.

    The casino seem to be handling this in quite a crappy way and I for one would be PISSED getting such treatment!!!
  32. May 14, 2005
  33. scrollock

    scrollock Senior Member

    boro, uk
    im not one to defend the casinos, but you guys must bear in mind that these emails and pop ups are not cons. they are automatic messages sent by the system. obviously these should not be sent to players who are not entitled to the bonus, but often they are, its more of a case of incompetetance rather than a deliberate scam.

    at a 0.5% house edge (though questionable at boss) on a $50 turnover, represents $0.25 profit for the casino for each player,WOW CON OF THE CENTURY, not forgetting the fact that these players who have been denied the bonus will have taken out a well over a 100 times this figure for each month they will have been allowed to play with the bonus.

    this is quite similar to some threads i have seen in the past ( not sure if it was here or somewhere else), where players were complaing that they have been sent emails about a sign up bonus, who then sign up and are then denied the bonus because they already have an account, the complaint usually being "well why did you send the email" instead of saying to themselves, "i know i already have an account, so it must be a mass email that has been sent to me by error".

    im often am sent emails about sign ups and etc, i know i dont qualify for, so i dont follow them up as i know its just a mass email sent to me by error, anyone with an IQ bigger 80 can see that. yet some people seem to think that if they recieve an email its an open invite to go and pick up a bonus they know they are not entitled to.

    no doubt the OP in this thread, will recieve the same email next month AND will get the same message when he opens the casinos, i just hope that if hes daft enough to deposit that he doesnt come on here complaining when hes been denied the bonus, probably saying something like "well i got sent the email........"
  34. May 14, 2005
  35. GrandMaster

    GrandMaster Ueber Meister CAG

    Mathematician by day, online gambler by night.
    Most of casino related e-mail I get comes from affiliates, who cannot know whether I have an account at a casino or not. E-mails from reputable affiliates and casinos will contain the T&C or have a link to the T&C on the web, so it should be clear that existing players are not eligible, or simply the name "sign-up bonus" should be a clue to most people that it is not for existing players.

    Supervegas casino's case is different. The e-mail was sent to all players on the mailing list, the casino's website still says that everyone is eligible. If they don't want to give the bonus to people they consider undesirable, then they should notify those players in advance that they are excluded, or make the promotion invitation only.
  36. May 20, 2005
  37. nektar4d

    nektar4d Dormant account

    European Union
    Same bonus "strange" behaviour happened to me also!

    They told me that I am an abuser after accepting deposit also.
    I had NEVER received any contrary email from them, just the generic invitation.
    Moreover I send them my arguments because I am not an abuser and the emails to admin kept returning back!

    Here is the exact log before I sent extended email:

    ease wait for a site operator to respond.
    Chat InformationYou are now chatting with 'Alex'
    Alex: How may I help you today?
    aetos: hello
    aetos: I have deposited around 50 dollars and also wagered more than 50, but I cannot see the monthly bonus aetos: usually, when it is added?
    Alex: Can I have your customer id number?
    aetos: yes just a moment
    aetos: ****
    Alex: please hold
    aetos: yes
    aetos: yes?
    Alex: I will be right with you
    Alex: I apologize for the delay
    aetos: ok
    aetos: no prob
    Alex: The relevant department have just gotten back to me and they have informed me that you are not eligible for bonuses as per the site
    Alex: Please note: Bonuses are intended for recreational gamblers only. Professional players or players considered to be abusing the bonus system by any means may have bonuses revoked at the discretion of Sportingbet management.
    Alex: you were e-mailed yesterday in relation to this
    aetos: oups. I havent received any email!
    aetos: also I have made several deposits so far. if you check my account u will see that! why abuse?!?
    aetos: I received normal email reminder about bonus day
    aetos: please pass above info to dpt, I am waiting, thank you
    Alex: I do not have any further information on this as of yet
    aetos: So its your final word?
    Alex: you will have to e-mail This email is not visible to you. to dispute this
    Alex: that is all the information I have here yes, but if you contact the main department you may receive additional information
    Alex: no problem
    Alex: you're welcome
    aetos: just for the story, last month u gave me 40$ bonus (not the monthly one-another because of another problem) that I could directly withdraw, but I didn't!, because I respected the gift !

    My final decision is not to play there again, I was losing anyway, certainly I do need this behaviour. :mad: They dont have the time to reply to every email, I dont have the time to play there again! Guess who is losing! :D
  38. May 20, 2005
  39. slotchik

    slotchik Dormant account

    What reason did they give you for denying bonus?? Can you paste the email?

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