Supernova casino Payment issues etc.

lma07

Newbie member
Joined
Sep 5, 2019
Location
uk
Not sure if this is the correct place to put this.

The casino is question is "Supernova" and I got a free £50 for spins and managed to collect just over a £100 via £2500 wagering. They wanted me to verify myself via a call and put £25 in and wager that. Now they want passport documents etc and they have now come back saying I am missing "A screenshot from your online banking page where the data for international transfers is listed shown. ". Santander said a screenshot of the IBAN and BIC code will do and international transfer history is not needed. I have send the documents across with a screenshot of the chat I have with Santander and apparently, according to Supernova, it will take another 4 days for their financial team to check them, its already been a week. They also looked over my Virgin bill as a proof of address, despite them claiming, a utility bill will do. Supernova chat has also claimed since that the IBAN/BIC code will do.

I also read the terms and conditions, if they was not so slow and wanted me to go through so many hoops, I do think it would be a better casino.

There is another 9 casinos which is owned by the same company, giving the same offer, they are basically the same, but plastered with a different name. If any links is needed to these casinos, I can provide them.

Hopefully someone on here will be able to give me some advice.

Thanks, Thomas.
 
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