Superman the Movie slot by Playtech didn't give me my bonus.

AnnaTS

Dormant account
Joined
Apr 2, 2015
Location
England
Hiya

I was playing Superman the movie slot and 3 crystal bonus symbols came in and it didn't start the bonus so i closed the slot and reopened it and nothing happened.

I have caught it on video and i have a screenshot i will post the screenshot below, I'm just wondering what should i do about it ?


bandicam 2017-03-14 18-07-44-837.jpg
 
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AnnaTS

Dormant account
Joined
Apr 2, 2015
Location
England
I contacted live help which said send an email so i have, I uploaded the video to my youtube channel so i could show Coral what happened i will post it below so you can see.

when you look at the video i did try and spin again but it just wouldn't do anything, I will just have to wait to see what they have to say.



 
Last edited by a moderator:

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Hi , being playtech it may end being lost forever , i know this sounds strange but clear your temp files & clean up your system sometimes once this is done, you can go back in the game & it shall refresh itself, your lucky to have a screen shot of it .

Im in the same boat over at guts & have been for over 9 days now , on the pollen slot hit the feature but ive yet to play the feature MG are working very hard on this slot to fix it for me :rolleyes::rolleyes::rolleyes:
 

AnnaTS

Dormant account
Joined
Apr 2, 2015
Location
England
Hi , being playtech it may end being lost forever , i know this sounds strange but clear your temp files & clean up your system sometimes once this is done, you can go back in the game & it shall refresh itself, your lucky to have a screen shot of it .

Im in the same boat over at guts & have been for over 9 days now , on the pollen slot hit the feature but ive yet to play the feature MG are working very hard on this slot to fix it for me :rolleyes::rolleyes::rolleyes:

I cleaned my computer using CC cleaner and tried to log in but the Coral website kept logging me back out so i restarted my computer and was finally able to log back in, I have just opened the slot again and the bonus has triggered now.

Thanks for the help.
 

English Begbie

Bounced email
Joined
Sep 22, 2016
Location
Portsmouth
Hi , being playtech it may end being lost forever , i know this sounds strange but clear your temp files & clean up your system sometimes once this is done, you can go back in the game & it shall refresh itself, your lucky to have a screen shot of it .

Im in the same boat over at guts & have been for over 9 days now , on the pollen slot hit the feature but ive yet to play the feature MG are working very hard on this slot to fix it for me :rolleyes::rolleyes::rolleyes:

Yep, clear everything. Run Window Washer or some similar program if you can, reboot your PC and your router and it will likely run your "lost" bonus round. I won't touch these new Playtech jackpot games with a bargepole as they are so inherently unstable BUT I still play the tried and tested Marvel progressives like Spiderman during which I often get the same problem and fix using the aforementioned solution - Good Luck (if such a thing exists)!
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
playtech need to be taken down from every casino until they can act in a proper manner.

Lost bonus rounds, lying about not being able to track it, glitchy software that they dont care to address, being too lazy to respond to casino's about issues and on and on and on.

I see on their youtube channel they say they are industry leaders. The industry leaders of horse manure.
 

English Begbie

Bounced email
Joined
Sep 22, 2016
Location
Portsmouth
I cleaned my computer using CC cleaner and tried to log in but the Coral website kept logging me back out so i restarted my computer and was finally able to log back in, I have just opened the slot again and the bonus has triggered now.

Thanks for the help.

Cool!
 

AnnaTS

Dormant account
Joined
Apr 2, 2015
Location
England
Yep, clear everything. Run Window Washer or some similar program if you can, reboot your PC and your router and it will likely run your "lost" bonus round. I won't touch these new Playtech jackpot games with a bargepole as they are so inherently unstable BUT I still play the tried and tested Marvel progressives like Spiderman during which I often get the same problem and fix using the aforementioned solution - Good Luck (if such a thing exists)!


Yeah i tried the Green Lantern slot before playing the Superman slot but it just wouldn't spin, I would press it and i just got a blue circle going round on my screen and i closed it and reopened it a few times but just got the same thing.

I haven't experienced anything like this with the Batman slots.
 

Jd666

Riff Raff
CAG
mm4
Joined
Apr 9, 2012
Location
Republic Of West Yorkshire
playtech need to be taken down from every casino until they can act in a proper manner.

Lost bonus rounds, lying about not being able to track it, glitchy software that they dont care to address, being too lazy to respond to casino's about issues and on and on and on.

I see on their youtube channel they say they are industry leaders. The industry leaders of horse manure.

Had a problem on Winner.

Stuck bonus round on Wacky Waters.
Been trying it on and off for a month.

Open live chat up this morning, their solution was to void the bet and return the stake to my account, losing the bonus winnings.
Told them to stuff it in the end.

Never had a problem with winner before, always paid me ok, even from free spins ETC, but they just wasnt interested in this one
 

xxshepxx

Senior Member
PABnononaccred
MM
Joined
Jan 1, 2012
Location
United Kingdom
100% there is an issue.

Everytime I trigger a bonus on a playtech at betfair it never completes the spin. And it gets stuck for days.

Have been back and forth with support who are no help. Im sure I still have various bonuses to complete on the Batman series of slots at betfair.
 
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