Question Superman game

Deball

Dormant account
Joined
Oct 5, 2016
Location
Uk
Just asking if anyone else has had issues with superman game, I was playing and won bonus round on completing bonus round it told me I won £1300.20, but this didn't go on my balance, I queried this and have now been told that it was a graphics error and they would offer a goodwill bonus of £100 that must be wagered x35. What can I do ???
 
Be careful with Bonuses!
It is crucial  that you understand and agree to the terms and conditions of any bonus that you accept. Most of the complaints that come through our arbitration service are bonus related; it would be safe to say that there are tens of thousands of players who have never complained because they realized after the fact that they did not understand or had never read the terms. Nothing in a casino is free – so whenever you see “free” being used, there are stipulations. It is important for you to understand that.

Please check out our Bonus Section that lists the offers given by our Accredited Casinos. No deposit bonuses, welcome bonuses (AKA sign up bonuses [SUBs]), exclusive bonuses, reload bonuses, free spin bonuses...all this and more!

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Did you take a screenshot?

If the casino has a rep here (search under I-gaming reps), then private message that rep.

As long as the casino is not on the Rogue or No-Can do lists, you can ask to use the Player Arbitration service if a rep cannot help you.

In the terms of the casino, you should be able to find what body to contact if you are not satisfied. Since you are UK, as long as the casino is UKGC regulator you have the right to a ADR.

In the meantime, don't accept their offer of compensation.
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
So why offer £100 unless you acknowledged it was your problem to rectify? Yet more casino nonsense, trying to 'settle' when really they have all the info right there via play logs. And to tag on the wagering as well :eek:

For a game to crash like that with such an amount is just too convenient, and no way should anyone settle for the £100
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
{snip} Superman is a machine online slot that simply can not please fans of similar movies and cartoons and video games and comics. This game is full of beautiful graphics, representing the characters and beloved characters in the original DC Comics. :D

To learn more visit this site: {snip}
You should read the forum rules before putting links to your own website in your posts - that is a fast-track to the exit! :(

KK
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Just asking if anyone else has had issues with superman game, I was playing and won bonus round on completing bonus round it told me I won £1300.20, but this didn't go on my balance, I queried this and have now been told that it was a graphics error and they would offer a goodwill bonus of £100 that must be wagered x35. What can I do ???
Which casino were you playing at?
And did you stop playing immediately after this happened?
If you did stop, you should be able to check what happened in the game history.

KK
 
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