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Superlenny issues - anyone else had this email?

Discussion in 'Casino Complaints - Non-Bonus Issues' started by GavF, May 3, 2017.

    May 3, 2017
  1. GavF

    GavF Dormant account

    Location:
    UK
    OK so I requested a withdrawal from superlenny on 28.7.14. Was apparently processed quickly as 2 hours later withdrawal had a green light next to it which means sent. So I expected to wait 3-4 working days as per t&c

    So today I ask their live chat whats going on as I should have had it by now. They tell me they are experiencing issues with a payment provider then immediately after closing chat I receive this email

    ' Dear Gavin,

    We have identified that one of our payment partners has experienced an issue with processing transactions. We are disappointed that this has created a delay in processing your withdrawal, please accept our assurance that this is our top priority right now. We are focused on rectifying this and ensuring the funds hit your account as soon as possible.

    Whilst your funds are being processed, we would like to offer a gesture of goodwill. Please check your SuperLenny account and you will see that we have credited you with 100 BUX, which you can exchange for free spins with zero wagering requirements.

    We understand this in no way makes up for such a poor experience, we are merely offering a small token of our appreciation for your patience as we continue to work hard on fixing the issue.

    Thank you, and apologies,

    PA to SuperLenny'

    All previous withdrawals have gone smoothly and quickly. I am quite worried as its a fairly large withdrawal compared to normal and then this happens...has anyone else who plays superlenny had this email pleasE? Or are they just trying to put me off?
     
  2. May 4, 2017
  3. GavF

    GavF Dormant account

    Location:
    UK
    Had another reply off support when I queried if this issue was effecting deposits aswell as withdrawals. They claim this is an issue affecting ALL UK withdrawals since the 19th April. If this is the case then I am sure someone else must have experience of this.
     
  4. May 4, 2017
  5. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    What was your deposit method? Only asking because I play there.
     
  6. May 4, 2017
  7. GavF

    GavF Dormant account

    Location:
    UK
    I deposited by debit card only, all withdrawals were sent to debit card too. Apparently there is not an issue with deposits, only with withdrawals. But they say the issues have been fixed and they are now working on a backlog of withdrawal requests which they expect to last up til next Tuesday. So I would expect anyone withdrawing in the next few days may get caught up in this too
     
  8. May 5, 2017
  9. GavF

    GavF Dormant account

    Location:
    UK
    I have now recieved my withdrawal so I assume any problems have been sorted now :)
     

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