Superior casino

babs7262

Banned User
Joined
Oct 9, 2006
Location
PA
Man
I had a blast at Superior Casino tonight. I made a $25 deposit at 8pmish and it lasted about 2 hours plus I had $140 in cashouts. I wasnt low low rolling either, I was doing $1-$2 alot of the times

I love that scary Rich2, OMG I was getting fs after fs, some were crappy wins but I got 3 good ones (posted one at 100 times)

I went to that new Goblins and hit for $48 and $60 on the bonus round on 80 cent bets.

Went to Cleopatra and got fspins almost right away, only won $20 on max bet but still got tons of bonus and free spin rounds tonight. That scary rich is HOT tonight.

Now lets just hope my w/d goes ok. It should because I never take a bonus. I just made a straight deposit and w/d via QT:thumbsup:
 

babs7262

Banned User
Joined
Oct 9, 2006
Location
PA
Does anyone play VP at Rival? Just wondering how you like. Got my cashout without any problems and in less than the 48 hours stated. They didnt make me fill out any forms. I just sent them a few docs along with an email stating that my accounts have been in good standing with other rivals

I actually stopped playing at Rival and then for some reason wanted to try out Superior. I like it the best so far. I played some table games and won 3/4let it rides and 3/5 red dogs and got some nice hits on VP (nothing earth shattering but seemed fair)

Is there a Superior Rep here?
 

babs7262

Banned User
Joined
Oct 9, 2006
Location
PA
Dont make me eat my words Superior!!

I thought since it said processing meant I was gonna get paid within 48 hours but its been "processing" for 3 days now. My money is in limbo!! Can i please get paid?:D
 

heatherad

Dormant account
Joined
May 12, 2007
Location
Canada
My AVG scanner stopped the download and said it detected a Trojan Horse Generic *Something or other*.
Is this one of those positive negative thingies or whatever you call it? Did anyone else get that virus alert when downloading? I didn't proceed with it because I wasn't sure.
 

babs7262

Banned User
Joined
Oct 9, 2006
Location
PA
My letter I just sent

Hi
I made a deposit , no bonus taken. I won and cashed out last wednesday. It is now Monday and I still dont have my measly $80 in my QT account. I emailed them and they asked for written permission, which they didnt when i made my deposit. I sent this letter and got no money. I emailed them again and they said they couldnt read it. Why didnt they tell me this and wait until I asked where my money was again? And on top of it, they asked me to make a deposit to prove who I am. I did make a deposit when I played to begin with?

Can you please help
__________________

Edit, here is the email before the one they asked about a deposit. As you can see, they made no mention of my having to make a deposit (cc is rich's name)

Dear Barbara XXXXXXX

Since the credit card is not in your name, we kindly request you to send us a written permission from the card holder authorizing you to use the card to deposit at the casino.

Once we receive your documents will be approved and we will start processing your withdrawal.

If you have any further questions, please don't hesitate to contact us again.

Have a nice day.

Sincerely,

Tyrone
Superior Customer Service
 

babs7262

Banned User
Joined
Oct 9, 2006
Location
PA
I just wanna add one more thing. As you can see I started out a very happy customer and it just spiraled down hill over $80???

This really disheartens me. And they wonder why they see bad press on here. Why didnt they just ask me earlier and mention a dep earlier and answer my emails earlier

Look at the date of my original post, This has been going on since last Wednesday night. I like this place but who wants to go through such hassles?
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
I just wanna add one more thing. As you can see I started out a very happy customer and it just spiraled down hill over $80???

This really disheartens me. And they wonder why they see bad press on here. Why didnt they just ask me earlier and mention a dep earlier and answer my emails earlier

Look at the date of my original post, This has been going on since last Wednesday night. I like this place but who wants to go through such hassles?

I agree with you Babs, this does not look good on Superior Casino, and to have to wait this long to get a SMALL payout processed back to QT when we all know this can be done in a matter of hours if not minutes...nope, not good at all..:mad:
 

babs7262

Banned User
Joined
Oct 9, 2006
Location
PA
Regarding your security documents.
We have left a message for the security department concerned with checking them and reviewing them.
You should get an update by email regarding the status within the 24 hours.

Thank you for understanding.

If you have any further questions, please don't hesitate to contact us again.

ANOTHER 24 HOURS???? this doesnt look good in my eyes either Rob. For a lousy $80 too. It will be a whole week before I see my money when they accepted my deposit w/o all of these documents to begin with.
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Regarding your security documents.
We have left a message for the security department concerned with checking them and reviewing them.
You should get an update by email regarding the status within the 24 hours.

Thank you for understanding.

If you have any further questions, please don't hesitate to contact us again.

ANOTHER 24 HOURS???? this doesnt look good in my eyes either Rob. For a lousy $80 too. It will be a whole week before I see my money when they accepted my deposit w/o all of these documents to begin with.

Understanding....are they nuts, we don't understand why all this delay is needed over $80 dollars...unfreaking real !! :rolleyes:
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
And I see yesterday when I checked the rep for Superior hadn't even visited this forum since April!! :eek2:

I sure won't be playing here, and I'm scared this is exactly what I will go through with that new Rival Vegas Sky, when I try to cashout on the free chip.

I'm with you Babs, they take our money in seconds. I want similar consideration in return. That's why for me...it's 3Dice (instant) and 32Red or Inetbet (ALWAYS under 24 hrs). There's no excuse for this, except inept CS and poor processing.
 

hippo925

Dormant account
Joined
Jun 13, 2006
Location
so cal
I agree with you Babs, this does not look good on Superior Casino, and to have to wait this long to get a SMALL payout processed back to QT when we all know this can be done in a matter of hours if not minutes...nope, not good at all..:mad:

This does not make the casino look good at all! You would think that most of these casinos would check out the forums once in a while and realize that there are casinos that transfer money to e-wallets in hours, and sometimes minutes. This makes it much more difficult for them to try to justify why it takes them so long. Several e-mails of "we'll respond in 24 hours" means the player is waiting many extra days or a week... instead, why not just take the few MINUTES and transfer the money?

We all know how fast these e-wallets can be funded! Anything else means the casino is stalling, slow, inefficient, or worse.
 

babs7262

Banned User
Joined
Oct 9, 2006
Location
PA
I pm'd rep anyway with a cc to John, Not that he can do anything but im sure they look out for each other right? Im just so mad. I really try to keep an open mind and try not to just say i like 3dice and also like others but how can I when this crap happens every time??? Id rather be called a shill then give praise to other casinos and not get paid and go through this crap, thats for sure. Im the one paying my bills and making deposits.

Just like that new allstars...i asked them to take me off the bonus list and they wont. They said I HAVE to take bonuses and said they were sorry that they were gonna lose my deposit but they cant change their mind. They said it was rare for a person not to want a bonus and its a good thing and I all i have to do is make a WR before a cash out(like im just off the rhubarb truck)

sorry for my own derail, but im seeing red
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
I pm'd rep anyway with a cc to John, Not that he can do anything but im sure they look out for each other right? Im just so mad. I really try to keep an open mind and try not to just say i like 3dice and also like others but how can I when this crap happens every time??? Id rather be called a shill then give praise to other casinos and not get paid and go through this crap, thats for sure. Im the one paying my bills and making deposits.

Just like that new allstars...i asked them to take me off the bonus list and they wont. They said I HAVE to take bonuses and said they were sorry that they were gonna lose my deposit but they cant change their mind. They said it was rare for a person not to want a bonus and its a good thing and I all i have to do is make a WR before a cash out(like im just off the rhubarb truck)

sorry for my own derail, but im seeing red

Babs, maybe KK has some pull with them since he promotes the Rivals...it would be worth a shot I guess to see if KK might can help...
 

babs7262

Banned User
Joined
Oct 9, 2006
Location
PA
Someone please wake me from this nightmare

Hi

This is the 3rd time in 2 days that I am sending the same letter. Thank you and please, its just an $80 w/d. I would really love if you could just process it already.

--- On Mon, 11/10/08, Superior Support <[email protected]> wrote:


From: Superior Support <[email protected]>
Subject: Re: username XXXX (Issue #111111)
To: [email protected]
Date: Monday, November 10, 2008, 2:51 PM


Dear Barbara XXXXX,

Regarding your security documents.
The security department has not received any new scans or faxes from you
earlier today.

Please resend the required documents you were requested.

Thank you for understanding.

If you have any further questions, please don't hesitate to contact us
again.

Sincerely,
Superior Customer Service
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
OMG Babs, this is ridiculous. I'd be pulling my hair out if I were you. Without reading the thread again, you did already send them what they asked for didn't you?

Sounds like a great casino to avoid if you ask me. Have you tried PM'ing RobRival? At least he was on the forum today, unlike the Superior rep who seems to be MIA. Also, PM Bryan and see if he can reach their rep. Sometimes they will respond to him, where we can't seem to get through.

Utter bullshit.
 

babs7262

Banned User
Joined
Oct 9, 2006
Location
PA
I didnt want to bother bryan over $80 that hasnt been more than a week late.

Ive sent them this permission letter to use my husbands credit card 3 times. I happen to use his because it was closer in reach that day. They sure didnt have a problem accepting the deposit. Its the same account that this debit visa is and its in both our names, its just our cards have our own names on it. I sent 2 diff copies 3 times so far. The first time they got it and couldnt see it good enuf, the 2nd and 3rd time are because they are saying they didnt get it

I did pm 2 reps, one pm'd back and the superior one didnt pm back. The one that pm'd me was from TIV, he is really nice but cant help because he doesnt know the ppl there. Oh he asked me to live chat and mention his name but that didnt work
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
It sure sounds like the standard "oh yes, we got your documents, but they've yet to be approved". Then you get the "oh no, we haven't received them, please resend".

Okay, if you don't wanna bug Bryan yet, PM RobRival. He's their techie guy, but he can at least get in touch with someone who can get their butt over here and figure this out. Here's his contact info Babs:

https://www.casinomeister.com/forums/members/

He's always been pretty helpful in the past.
 

babs7262

Banned User
Joined
Oct 9, 2006
Location
PA
OK, is it delays or documents?

Dear Barbara XXXXXXXXX,

Following up on your chat with live help earlier.
Due to the frequent delays we have been experiencing processing times have been
temporarily changed to 2-5 business days. This does not include holidays nor
weekends.

Once these delays have been resolved, processing times are expected to return to
2 business days for all processors.

Thank you for understanding.

If you have any further questions, please don't hesitate to contact us again.

Sincerely,
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Dear Barbara XXXXXXXXX,

Following up on your chat with live help earlier.
Due to the frequent delays we have been experiencing processing times have been
temporarily changed to 2-5 business days. This does not include holidays nor
weekends.

Once these delays have been resolved, processing times are expected to return to
2 business days for all processors.

Thank you for understanding.

If you have any further questions, please don't hesitate to contact us again.

Sincerely,


Seems to me they have been having these delays all year long...:rolleyes:
 

babs7262

Banned User
Joined
Oct 9, 2006
Location
PA
Thanks Pina
(and rob for your support)

I pm'd Rob Rival and he asked for a review of the situation and will get back to me as soon as he hears something
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
This does not make the casino look good at all! You would think that most of these casinos would check out the forums once in a while and realize that there are casinos that transfer money to e-wallets in hours, and sometimes minutes. This makes it much more difficult for them to try to justify why it takes them so long. Several e-mails of "we'll respond in 24 hours" means the player is waiting many extra days or a week... instead, why not just take the few MINUTES and transfer the money?

We all know how fast these e-wallets can be funded! Anything else means the casino is stalling, slow, inefficient, or worse.

Absolutely agree with you hippo, good post man...:thumbsup:
 

babs7262

Banned User
Joined
Oct 9, 2006
Location
PA
Dear Barbara

We would like to let you know that we have received the letter and have approved your documents. Your withdrawal will be processed within 24 hours. Your documents will also be on file for any future withdrawals so you will not have to send them again.

If you have any questions, please don't hesitate to contact us.

Have a nice day.

Sincerely,



One more 24hours to go lol
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Dear Barbara

We would like to let you know that we have received the letter and have approved your documents. Your withdrawal will be processed within 24 hours. Your documents will also be on file for any future withdrawals so you will not have to send them again.

If you have any questions, please don't hesitate to contact us.

Have a nice day.

Sincerely,



One more 24hours to go lol

Sounds like Captain Rival maybe came to your rescue there Babs...:thumbsup:
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Good stuff Babs. Thanks RobRival, you the man! :thumbsup:
 
Top