1. Easter Egg Hunt: Some Golden Egg Hints Revealed!

    Dismiss Notice
  2. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  3. Follow Casinomeister on Facebook | Twitter | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Superbook - stay away, they wont pay

Discussion in 'Online Casino and Poker Complaints - old section' started by breitner, Jun 11, 2002.

    Jun 11, 2002
  1. breitner

    breitner Dormant account

    [color=000000]Stay far away from Superbook (URL You must register/login in order to see the link.) Who would believe that a member of the highly esteemed Victor Chandler group would refuse to pay their customers? Well, Superbook does exactly that!
    As I cashed in my balance at their casino (they run a sportsbook as well, but I have not tried that) I was all of a sudden requested to send all kinds of documents in order to get my deposit back as well as my winnings. I realise that a casino has a right to such demands, but I find it most fair to notify people in advance, as all decent casinos do. Anyway, I scanned and emailed them the documents they requested - still without getting my money or hearing a word from the casino.
    Not until I emailed them to ask what was going on, did I get a reply. They claimed that they had not received the documents! I sent the documents again - without any reaction from the casino, and without being paid!
    I sent the documents a third time - still no reply - and still[/color]} no money.
    Now I have filed a complaint to the OPA, hoping that those good people can get me my money. In the meantime I can only suggest everybody else stays away from this company. They are not going to pay you!
  2. Jun 16, 2002
  3. dolije

    dolije Dormant account

    :happyf: maybe, you were just unlucky, i played at superbook, and did'nt have to scan and email them anything. but i did have to tell them how i wanted my money, but they never asked that question, so i waited a long time for my money. but when i told them, that i wanted my money on a check with regular mail, a lady phoned me, to verify, that i had used my visa online, and within 5 days i got my money with fed-ex. so for me, it is always good service from victor chandler}
  4. Jun 17, 2002
  5. breitner

    breitner Dormant account

    You are quite right, I was unlucky - and I still am, as I have still not received my money, nor any reply to my emails. Furthermore, the casinos live chat is also ignoring me, so my only hope is really the OPA.
    I told the casino in the first place, how I wanted my money, so that is not the reason for their lack of willingness to pay up in this case.
  6. Jan 31, 2006
  7. freni126

    freni126 Dormant account

    This is a very old thread, and I don't even think Superbook is part of VC anymore but the sportingbet-group.
    Anyway... I just wanted to let you know that superbook still doesn't pay everyone. I had a few bucks in their casino.. not much, but still some... I logged in to try to withdraw it and it said my account was closed. I contacted support and asked what was going on... I just got the reply that the account had been closed and I was not going to get my cash refunded. When I asked for a reason they just replied that it was final and wouldn't give ma any reason what so ever.

    I am glad it was not much money and I can take it, but I think it's crap that they can just close an account and take the money in it without even telling the player? I think the reason is that I have an account with another casino in the same group, but still you usually get a chance to explain yourself and usually get the deposit refunded?
  8. Jan 31, 2006
  9. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Casino apologist

Share This Page