Superbook - stay away, they wont pay

breitner

Dormant account
Joined
Oct 17, 2001
[color=000000]Stay far away from Superbook (URL
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) Who would believe that a member of the highly esteemed Victor Chandler group would refuse to pay their customers? Well, Superbook does exactly that!
As I cashed in my balance at their casino (they run a sportsbook as well, but I have not tried that) I was all of a sudden requested to send all kinds of documents in order to get my deposit back as well as my winnings. I realise that a casino has a right to such demands, but I find it most fair to notify people in advance, as all decent casinos do. Anyway, I scanned and emailed them the documents they requested - still without getting my money or hearing a word from the casino.
Not until I emailed them to ask what was going on, did I get a reply. They claimed that they had not received the documents! I sent the documents again - without any reaction from the casino, and without being paid!
I sent the documents a third time - still no reply - and still[/color]} no money.
Now I have filed a complaint to the OPA, hoping that those good people can get me my money. In the meantime I can only suggest everybody else stays away from this company. They are not going to pay you!
 

dolije

Dormant account
Joined
Mar 16, 2002
:happyf: maybe, you were just unlucky, i played at superbook, and did'nt have to scan and email them anything. but i did have to tell them how i wanted my money, but they never asked that question, so i waited a long time for my money. but when i told them, that i wanted my money on a check with regular mail, a lady phoned me, to verify, that i had used my visa online, and within 5 days i got my money with fed-ex. so for me, it is always good service from victor chandler}
 

breitner

Dormant account
Joined
Oct 17, 2001
You are quite right, I was unlucky - and I still am, as I have still not received my money, nor any reply to my emails. Furthermore, the casinos live chat is also ignoring me, so my only hope is really the OPA.
I told the casino in the first place, how I wanted my money, so that is not the reason for their lack of willingness to pay up in this case.
 

freni126

Dormant account
Joined
Jul 15, 2005
Location
Sweden
This is a very old thread, and I don't even think Superbook is part of VC anymore but the sportingbet-group.
Anyway... I just wanted to let you know that superbook still doesn't pay everyone. I had a few bucks in their casino.. not much, but still some... I logged in to try to withdraw it and it said my account was closed. I contacted support and asked what was going on... I just got the reply that the account had been closed and I was not going to get my cash refunded. When I asked for a reason they just replied that it was final and wouldn't give ma any reason what so ever.

I am glad it was not much money and I can take it, but I think it's crap that they can just close an account and take the money in it without even telling the player? I think the reason is that I have an account with another casino in the same group, but still you usually get a chance to explain yourself and usually get the deposit refunded?
 

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