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Super Lenny HUGE problem!

Discussion in 'Casino Complaints - Bonus Issues' started by casguy2016, Dec 25, 2016.

    Dec 25, 2016
  1. casguy2016

    casguy2016 Newbie member

    Location:
    Canada
    Hello,
    How quickly does customer service usually reply on this casino? My balance dropped from over 300.00 to 0.00 in a single 2.00 bet. I had less than 50.00 left to wager to keep the bonus (which expires December 31st so i had plenty of time left).

    I'm panicking here as there is no live help and this is not a small chunk of money. I have try loging out and logging back in several times.

    Thank you
     
  2. Dec 26, 2016
  3. SlotGrinder

    SlotGrinder Senior Member

    Occupation:
    Poker Player
    Location:
    England
    Just wait for live chat tomorrow I suppose . Not much you can do on xmas day . I'm sure it will be recorded in the game logs if it's an error
    SuperLenny have a rep here and are accredited so it should be sorted out
     
  4. Dec 26, 2016
  5. casguy2016

    casguy2016 Newbie member

    Location:
    Canada
    actually i panicked too quickly....their customer service actually replied early Christmas day and fixed my balance. Very quick response on their part.
     

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