Sun Vegas :(

hannie

Dormant account
Joined
May 19, 2011
Location
Norway
Hi everyone, this is my first post so please be nice to me :)

i have a good friend with me here, and he suggest to post my experience with sun vegas.

last week i deposited 2 times on sun vegas and on my 2nd deposit i won alot on diffrent games, i managed to build a deposit of 40euro to 1000euro, playing lot of diffrent slots.

and offcourse i asked to withdraw for the 1000euro, they told me to send doc and id with the Autorize report in the same day i printed and scanned that and all sent to them.

after 1 day they said in the mail that they cant send the money back to entropay (i deposited with entropay) so i started to ask support what i can do and he said i can take a wire tranfer, so i gave them all my bank information and it was all set, the day after i asked the support and a guy name Micky told me that it was been prosesed and it was sent. so i was happy right then.

the very next day i wanted to deposit 50euro to try my luck again and the support told me suddenly that the withdraw is not sent again and i can reverse it, and yes i was dum enough to reverse it, but i asked the support why they said the withdraw was prosesed if i can reverse it, and they told me that the withdraw WAS prosesed, so i dint understand,

after all i losed all and asked them to close my acount for such a bad behaivour, as i can swear to god that they told me they have sent my withdraw at least 6-7 times.

now they wont let me close my acount, they said i can win it back and deposit more, i have total sent 6 email wich i say nicely to them that i want my acount closed.

They have sent me this msg 3 times and the other msg is they ignore my request.

I will follow though with the closing of your account, However we would hate to
lose you as a player. If you are willing to increase your deposit amounts, we
would be more than happy to offer you more bonuses and upgrade your status.Thus
given you more play time for your money and a better chance of winning.
:eek:
Should you choose to stay and play we will give you 50% up to €50 on your next
deposit.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
if you can provide proof that they told you your withdrawal had been processed their accrediation status is in danger of being revoked imo. furthermore, if you want to close your account they should comply. their mail seems to be a last-ditch effort to retain you as a player and personally i see nothing wrong with it although ethically they are doing something wrong if this were a case of gambling addiction. nevertheless,this group seems to be going downhill from my own experiences.
 

hannie

Dormant account
Joined
May 19, 2011
Location
Norway
Hello again, thank you for the reply, this is all correct, belive me all i have written is what happened. this is emails i have gotten. :

this was the 2 days before i got comfirmed that the withdraw was comfirmed.

Thank you for your support at Vegas Partner Lounge / Sun Vegas Casino.

We have updated the details you sent for your withdrawal request. The payment details are updated as you have opted for a WIRE TRANSFER. Your details were confirmed and forwarded to our finance team to evaluate.

this is a email i got :

Dear Hanne,
Tsvr00XXXXXXXX
Reference no: 201105XXXXXXXX

Thank you for your support at Vegas Partner Lounge / Sun Vegas Casino.

Hanne, please be advised that the withdrawal for €1000.00 has been processed


so they say they have paid me and after few days they say i can withdraw funds that have been prosesed, i dont understand why they say this, this has to be that they didnt sent the money at the first place and they lied about that my withdraw was been sent and waiting to me to try deposit more and say hey you can just use your winning money!...
 

Repro

Dormant account
PABnonaccred
PABnononaccred
Joined
Sep 15, 2010
Location
Netherlands
Did you reverse it the next day or did it take more days ?

Normally there is a difference between PROCESSED and APPROVED, but in this case it looks like they clearly implied the wire transfer had been done.

You don't want to hear this, but you should have come here right after you found out it was possible to reverse a withdrawal which was supposedly processed (so not reversible).

If you can prove all this - i.e. by chattranscripts and/or email - you should PAB and see what comes from there. IMO this is very strange behaviour from an accredited casino. IF you decide to PAB you should stop posting here about this though, that the rule.
 

hannie

Dormant account
Joined
May 19, 2011
Location
Norway
Did you reverse it the next day or did it take more days ?

Normally there is a difference between PROCESSED and APPROVED, but in this case it looks like they clearly implied the wire transfer had been done.

You don't want to hear this, but you should have come here right after you found out it was possible to reverse a withdrawal which was supposedly processed (so not reversible).

If you can prove all this - i.e. by chattranscripts and/or email - you should PAB and see what comes from there. IMO this is very strange behaviour from an accredited casino. IF you decide to PAB you should stop posting here about this though, that the rule.

I reversed the day after it was prosesed, please understand me that they told me my money was sent but i could reverse and to be honest with you i really didnt understand nothing from it, if my money is sent how can you reverse it?

now i want my acount closed but they ignore me, i have sent them 5 email minimum and they come up with diffrent answer like :


Please inform us why you would like to close your account?

If you have not tried one of the new games yet WHAT ARE YOU WAITING FOR !!!

Retro Reels – Extreme Heat
There are five Reels and 30 Paylines filled with rewarding icons, Free Spins that
can recur to bring you more rewards, Re-Spins to ensure maximum winning power, as
well as Multipliers, Wilds and Scatters to offer you more winning opportunities
than ever before


When i explain how bad behaivor i had with this casino they sent me this :

Thank you for your support at Vegas Partner Lounge / Sun Vegas Casino.

Hanne, please be advised that the withdrawal for €1000.00 has been processed, please take note that you have reversed all of the funds into your casino account and therefore you have no remaining balances to be paid.

Ok is that only me or do you get confused by them?
 

Repro

Dormant account
PABnonaccred
PABnononaccred
Joined
Sep 15, 2010
Location
Netherlands
Again, if you want to PAB don't post here anymore.

If you don't and they won't close your account, just ignore them and/or block their emails.
 

DiamondGeezer

Dormant account
PABaccred
PABnoaccred
PABnononaccred2
Joined
May 13, 2007
Location
NOT Pennsylvania!!!
If this is true (and the OP does sound genuine to me) this is exactly the sort of thing that gives online gambling a bad name.

Microgaming casinos are one of the very worst offenders for this. It really is a scandal that so many MG casinos do behave like this.
 

rainmaker

I'm not a penguin
webmeister
CAG
Joined
Dec 28, 2010
Location
-
If this is true (and the OP does sound genuine to me) this is exactly the sort of thing that gives online gambling a bad name.

Microgaming casinos are one of the very worst offenders for this. It really is a scandal that so many MG casinos do behave like this.

Yes, the OP sound genuine. All the OP wish is to have the account closed, so not exactly something to lie about. It would be great to see a PAB over a case where the casino doesent want to close the complainants account :lolup:

Anyway, Yes it is a shame to see that some MG casinos do behave in this bad manner.
 

felicie

Dormant account
Joined
Jan 21, 2009
Location
somewhere else
Yes you need to talk to the rep here as it sounds like left hand didn't know what right hand was doing and they should have accepted your deposit. Doesn't sound like Sun Vegas to me, more like a rival. (one of the shady ones of course;))
 

hannie

Dormant account
Joined
May 19, 2011
Location
Norway
2night i got 150euro bonus from the sun vegas for my complaint, and i really did good i won and won, TS11 gave me 100euro X 5-6 times and many other games, here a 2 screen shots, but i played and played wagered alot when i decided 2 withdraw 650Euro after 4-5hours it says i didnt met the wagering yet so i had to wager 110euro, So i have played trough 40euro after betting 3-4euro and played for 4 hours? after i calculated i had wagered over 4000euro when i wanted to withdraw 650euro.

after i had 200euro left i had yet 65euro to playtrough and lost it all, this is really crazy i tough i get something after they did a mistake and sent me.
 

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VPL

Casino Representative
Joined
Feb 13, 2004
Location
South Africa
Play-through requirements

Hi,

In good faith we did credit a complimentary bonus of €150.00, which was subject to wagering requirements.
As per our Promotional terms and conditions, bonus amounts credited to any players account are subject to 30 times play-through before any amount may be cashed in.

In this case, €150.00 x 30 = €4,500.00, thus the required wager amount would be €4,500.00 before a cash in would be allowed.

Regards,

Curt
 

AudiManinBoro

Dormant account
Joined
Jun 19, 2006
Location
UK
At 3-4 Euros per spin in my opinion hannie you were lucky to get even close to completing wagering requirements. At one point you had a balance of nearly a 1000 which again in my opinion was more than enough to `slow grind out` the wagering requirement.
 

Repro

Dormant account
PABnonaccred
PABnononaccred
Joined
Sep 15, 2010
Location
Netherlands
Hi,

In good faith we did credit a complimentary bonus of €150.00, which was subject to wagering requirements.
As per our Promotional terms and conditions, bonus amounts credited to any players account are subject to 30 times play-through before any amount may be cashed in.

In this case, €150.00 x 30 = €4,500.00, thus the required wager amount would be €4,500.00 before a cash in would be allowed.

Regards,

Curt

I think the OP didn't read the T&C's and didn't know about the playthrough. That's his mistake, not the casino's.

I'm still not sure what exactly happend in the beginning, but i think a $150 comp is quite generous.

It looks like a "case closed" to me.
 

hannie

Dormant account
Joined
May 19, 2011
Location
Norway
Let me first say that i played with 0.90 - 1.20euro bet after i build it up to 900euro and changed betting but i didnt hit anything, when i was getting close to play trough the wagering req i did not hit anything at all.

when you confirm that your payment is made ​​and later say no we can not pay to Entropay. then after that I choose wire tranfer, and a guy called Micky the chat says it is done, how can sun vegas reverse the money the day after? yeah I got 150euro bonus for this but in the mail from pitt boss standing there that I had no play trough. I got 150euro bonus 30X is not really so generous of my eyes, it's virtually impossible for one to do this and you know yourself well.

how about I asked you to close my account 6 times and you ignored me all the times? I have all the emails so I have all the "proof". it is as it should be?

must one use a public website so that these companies are listening to one?
 

Repro

Dormant account
PABnonaccred
PABnononaccred
Joined
Sep 15, 2010
Location
Netherlands
Let me first say that i played with 0.90 - 1.20euro bet after i build it up to 900euro and changed betting but i didnt hit anything, when i was getting close to play trough the wagering req i did not hit anything at all.

when you confirm that your payment is made ​​and later say no we can not pay to Entropay. then after that I choose wire tranfer, and a guy called Micky the chat says it is done, how can sun vegas reverse the money the day after? yeah I got 150euro bonus for this but in the mail from pitt boss standing there that I had no play trough. I got 150euro bonus 30X is not really so generous of my eyes, it's virtually impossible for one to do this and you know yourself well.

how about I asked you to close my account 6 times and you ignored me all the times? I have all the emails so I have all the "proof". it is as it should be?

must one use a public website so that these companies are listening to one?

I adviced you to PAB multiple times.

Instead you seem to have discussed this with the casino-rep himself and came to a solution. You can't go on and complain afterwards it wasn't a good "solution".

I agreed with you earlier that it was very strange, but it seems you didn't take the satisfactory path to a solution. That's really your mistake, not someone else's.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
show us the proof! frankly, i am not impressed with vpl as he has ignored my recent pms. in the casino website ecocard is a depositing option but none of the vpl casinos has this option. when i first asked he listed a host of other options that were available for players from my country. a pure lie as i couldnt use these deposit options. now when i question him about this via pm he ignores them hoping they will go away. maybe ya right. stating this in a public forum will attract the attention it deserves.
 
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