Sun Vegas Cashouts

irebal

Dormant account
Can anyone give an idea of what the general time frame is for cashouts at Sun vegas? I've had one sitting out there about a week now. I emailed support asking how long it takes, but got no reply, so thought I would try here....Thanks!

Irebal
 

bill_maker

Dormant account
Their email support is the worst I have ever seen. They NEVER replied.

irebal said:
Can anyone give an idea of what the general time frame is for cashouts at Sun vegas? I've had one sitting out there about a week now. I emailed support asking how long it takes, but got no reply, so thought I would try here....Thanks!

Irebal
 

irebal

Dormant account
I'm not worried about getting paid, I just would have liked a response, and an idea of how long it would take. I've emailed once a day for 3 days now without a reply. :(
They're on the 'recommended' list though....isn't support a factor for being there?
 
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Black21Jack

Dormant account
These comments contradict what CM says about the group that owns this casino www.vegaspartnerlounge.com I asked some questions about another casino in the same group; Maple Casino which I would assume would have the same customer service and payouts as Sun Vegas as it is the same company. You can view the questions asked as well as the response by other players as well as the Casinomeister here: http://www.casinomeister.com/forums/showthread.php?t=5586
 

irebal

Dormant account
Thanks for the link. I haven't tried Maple, I just thought I would give Sun Vegas a go since they were on the recommended list. They definitely don't answer support emails, which is majorly annoying....why even have a link for email support at all? Between that and the slow cashout, I doubt I would be returning.
 

Stanford

Dormant account
irebal said:
Can anyone give an idea of what the general time frame is for cashouts at Sun vegas? I've had one sitting out there about a week now. I emailed support asking how long it takes, but got no reply, so thought I would try here....Thanks!

Irebal
I am getting paid in two days or less at Sun Vegas. But Cinema, I have had a cashout waiting for several days. They are part of the same group so I am confused. But to answer your question, Sun Vegas has been very quick on payouts.

If yours is delayed, you should call.

imho,
stanford
 

jerseyguy11

Dormant account
did you pay by firepay? usually they have a waiting period on that. other than that, vegas partners lounge always pays. i use to play 777dragon all the time and never had a problem. i dont think you will have a problem. did you try their phone?
 

irebal

Dormant account
I paid with Neteller. I haven't tried the phone support yet, I guess I'll do that tomorrow if it's still in 'work in progress' mode. Thanks for the info.
 

jpsartre

Dormant account
You have to send ID-documents before they will process your cash-in. Did you do that? As someone else mentioned they have a live-chat feature and they are usually able to sort things out.
 

sirius

Senior Member
It isn't mentioned anywhere on the site (that I could find) but this group has a minimum cashout of $50. I think this minimum is a bit too high, especially as the sign up bonus usually requires a lower deposit than this. If you want to cash out less than this you will have to make an additional deposit to make it up to at least 50 Credits.
 

VPL

Casino Representative
Details needed.

Hi Irebal,

Please pm me your details, and I will see what the hold up is. Also, could you let me know to which email address you sent your queries?

Stanford :

"But Cinema, I have had a cashout waiting for several days."
Have you been paid yet? If not, please also PM me the details, and I will try and sort it.


Sorry for the delay, but we will sort this out ASAP.

Regards
Schalk
 

irebal

Dormant account
I'm all cleared up

Well, I used their phone support, and think this is resolved now. The $ is supposed to be paid out today. Kudos to the phone support guys, very friendly/helpful.
Thx!
Irebal

P.S. the email address I had used with questions about the cashout was banking@vegaspartnerlounge.com.
 
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Stanford

Dormant account
VPL said:
Have you been paid yet? If not, please also PM me the details, and I will try and sort it.
Hi VPL,

No worries. I try to wait a week before jumping up and down. In this case, I called your support. He was very helpful. It appears to have been just a technical glitch. And I have since been paid.

Thanks for you fine service. And thanks for showing up here.

Stanford
 

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