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Sun Vegas Cashouts

Discussion in 'Online Casinos' started by irebal, Sep 24, 2004.

    Sep 24, 2004
  1. irebal

    irebal Dormant account

    Can anyone give an idea of what the general time frame is for cashouts at Sun vegas? I've had one sitting out there about a week now. I emailed support asking how long it takes, but got no reply, so thought I would try here....Thanks!

  2. Sep 25, 2004
  3. bill_maker

    bill_maker Dormant account

    Their email support is the worst I have ever seen. They NEVER replied.

  4. Sep 25, 2004
  5. irebal

    irebal Dormant account

    I'm not worried about getting paid, I just would have liked a response, and an idea of how long it would take. I've emailed once a day for 3 days now without a reply. :(
    They're on the 'recommended' list though....isn't support a factor for being there?
    Last edited: Sep 25, 2004
  6. Sep 25, 2004
  7. Sorcerak

    Sorcerak Dormant account

    Try their online chat feature.
  8. Sep 25, 2004
  9. Black21Jack

    Black21Jack Dormant account

    Courier driver
    Toronto, Ontario, Canada
    These comments contradict what CM says about the group that owns this casino You must register/login in order to see the link. I asked some questions about another casino in the same group; Maple Casino which I would assume would have the same customer service and payouts as Sun Vegas as it is the same company. You can view the questions asked as well as the response by other players as well as the Casinomeister here: http://www.casinomeister.com/forums/showthread.php?t=5586
  10. Sep 25, 2004
  11. irebal

    irebal Dormant account

    Thanks for the link. I haven't tried Maple, I just thought I would give Sun Vegas a go since they were on the recommended list. They definitely don't answer support emails, which is majorly annoying....why even have a link for email support at all? Between that and the slow cashout, I doubt I would be returning.
  12. Sep 25, 2004
  13. Stanford

    Stanford Dormant account

    I am getting paid in two days or less at Sun Vegas. But Cinema, I have had a cashout waiting for several days. They are part of the same group so I am confused. But to answer your question, Sun Vegas has been very quick on payouts.

    If yours is delayed, you should call.

  14. Sep 25, 2004
  15. jerseyguy11

    jerseyguy11 Dormant account

    new jersey
    did you pay by firepay? usually they have a waiting period on that. other than that, vegas partners lounge always pays. i use to play 777dragon all the time and never had a problem. i dont think you will have a problem. did you try their phone?
  16. Sep 25, 2004
  17. irebal

    irebal Dormant account

    I paid with Neteller. I haven't tried the phone support yet, I guess I'll do that tomorrow if it's still in 'work in progress' mode. Thanks for the info.
  18. Sep 25, 2004
  19. jpsartre

    jpsartre Dormant account

    You have to send ID-documents before they will process your cash-in. Did you do that? As someone else mentioned they have a live-chat feature and they are usually able to sort things out.
  20. Sep 26, 2004
  21. sirius

    sirius Senior Member

    It isn't mentioned anywhere on the site (that I could find) but this group has a minimum cashout of $50. I think this minimum is a bit too high, especially as the sign up bonus usually requires a lower deposit than this. If you want to cash out less than this you will have to make an additional deposit to make it up to at least 50 Credits.
  22. Sep 27, 2004
  23. VPL

    VPL Casino Representative

    Call Centre Manager
    South Africa
    Details needed.

    Hi Irebal,

    Please pm me your details, and I will see what the hold up is. Also, could you let me know to which email address you sent your queries?

    Stanford :

    "But Cinema, I have had a cashout waiting for several days."
    Have you been paid yet? If not, please also PM me the details, and I will try and sort it.

    Sorry for the delay, but we will sort this out ASAP.

  24. Sep 27, 2004
  25. irebal

    irebal Dormant account

    I'm all cleared up

    Well, I used their phone support, and think this is resolved now. The $ is supposed to be paid out today. Kudos to the phone support guys, very friendly/helpful.

    P.S. the email address I had used with questions about the cashout was This email is not visible to you..
    Last edited: Sep 27, 2004
  26. Sep 27, 2004
  27. Stanford

    Stanford Dormant account

    Hi VPL,

    No worries. I try to wait a week before jumping up and down. In this case, I called your support. He was very helpful. It appears to have been just a technical glitch. And I have since been paid.

    Thanks for you fine service. And thanks for showing up here.


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